Trust Disputes In The Digital Age - Part 1

More than 1 billion people - representing about 15.7% of the world's population - regularly use the internet. This is an increase from 45 million in 1995 and 420 million in 2000. It is predicted that at least 2 billion users will be online by the year 2011¹.

It has been estimated that more than 60 billion emails are being sent around the world every day.² In the commercial world, 93% of all corporate documents are created, viewed and stored electronically although 70% of this electronic data is never produced to hard copy.³ This is an astonishing statistic, considering that businesses only seriously started taking notice of the internet less than 15 years ago.⁴

Although the use of electronic messaging and documents has been embraced by the commercial world, the issue of storing messages and documents for future reference has been relatively overlooked. A surprising number of businesses remain unaware of the potential for using (and misusing) the tools of