The Supreme Court of Nova Scotia recently reaffirmed a lower
court decision, Paine v. Air Canada, 2018 NSSC 215,
which considered Air Canada's passenger tariff (terms and
conditions of travel). The court ruled that Air Canada was not
required to compensate passengers who were denied boarding when
they presented themselves at the check-in counter after the cut off
time due to a lengthy line-up.
Three passengers were ticketed to travel on a domestic flight
with Air Canada from Vancouver, BC to Sydney, NS. Upon arriving at
YVR, they joined the queue to check-in. At that time, they were
within the check-in time frame recommended by Air Canada. However,
by the time they reached the check-in counter, they were informed
that their flight was closed and they were denied boarding. The
airline attempted to rebook them on a flight departing one hour
later, but the family declined on the basis that this was
inconvenient. Ultimately, they were rebooked to travel the next
day. The
