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ARTICLE · 15 JULY 2025

Préparation au décollage : modifications au Règlement sur la protection des passagers aériens

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Entré en vigueur en décembre 2019, le Règlement sur la protection des passagers aériens du Canada (le « Règlement »)...

CanadaTransport
Shree Majithia
Shree Majithia
Erika Swinton
Erika Swinton
Michael Parrish
Michael Parrish

Entré en vigueur en décembre 2019, le Règlement sur la protection des passagers aériens du Canada (le « Règlement »)1 a été créé pour fournir un régime complet de protection des passagers aériens, notamment en ce qui a trait aux annulations de vol, aux indemnités et aux communications claires. Selon Transports Canada, l'objectif du Règlement est « de créer une approche plus prévisible et plus équilibrée afin de garantir que : les passagers connaissent leurs droits; les transporteurs aériens comprennent leurs obligations; les exploitants ne sont pas confrontés à une charge excessive ni ne subissent une perte de compétitivité qui pourrait avoir une incidence négative sur le prix des billets pour les consommateurs; et que des mécanismes adéquats de résolution des plaintes et d'application de la loi sont fournis »2.

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