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ARTICLE · 30 JUNE 2025

Quebec Privacy Regulator Publishes Decision On Video Surveillance In Delivery Vehicles

Blake, Cassels & Graydon LLP
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On May 20, 2025, the Commission d'accès à l'information du Québec (CAI) issued a decision regarding the use of in-vehicle video surveillance technology by a delivery company...

CanadaPrivacy
Wendy Mee
Wendy Mee
Céline Poitras
Céline Poitras
Ellie Marshall
Ellie Marshall
John Lenz
John Lenz
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On May 20, 2025, the Commission d'accès à l'information du Québec (CAI) issued a decision regarding the use of in-vehicle video surveillance technology by a delivery company, 13859380 Canada Inc., dba Crane Supply (the Company). The CAI concluded that the Company did not sufficiently minimize the collection of personal information through its video surveillance system and ordered the Company to take steps to bring its use of the system into compliance with Quebec's private sector privacy legislation.

Background

The Company is a wholesale distributor of products for the construction industry that operates throughout Canada. Its vehicle fleet includes heavy vehicles (3-ton, 5-ton and 10-ton flat trucks) and pick-up trucks. The Company installed a video system in all of its vehicles that allowed for the recording of the exterior and interior of its vehicles, although the CAI's decision only considered in-vehicle recording. The system recorded video footage from

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