Structing Effective Governance Processes: Mastering IT Contract Management - Part 2

For any IT agreement, whether for software-as-a-service, managed IT services, or a software implementation project, contract signing is just the beginning. Maintaining a successful relationship between the customer and the service provider depends on how the IT agreement is managed throughout its lifecycle.

Mastering IT Contract Management: A Five-Part Series outlines how organizations can ensure they realize the value anticipated from their IT agreements—and avoid the many pitfalls along the way.

Whereas contract management, as discussed in Part 1: Setting Up Appropriate Contract Management Processes, relates to the overall management of the relationship between the parties to an IT agreement, the governance process describes specifically who will oversee the agreement, how decisions will be made, how performance will be monitored, and how issues will be reported and escalated. The governance process is the operational backbone of any successful IT