For any IT agreement, whether for software-as-a-service,
managed IT services, or a software implementation project, contract
signing is just the beginning. Maintaining a successful
relationship between the customer and the service provider depends
on how the IT agreement is managed throughout its
lifecycle.
Mastering IT Contract Management: A Five-Part Series
outlines how organizations can ensure they realize the value
anticipated from their IT agreements—and avoid the many
pitfalls along the way.
IT contract management involves overseeing the ongoing
relationship between the parties and administering the
agreement's terms, including deadlines, deliverables,
responsibilities, and reporting obligations. Its purpose is to
ensure each party complies with its obligations while minimizing
risks and maximizing long-term value. Some of the most common
challenges that undermine contract management, and as a result,
performance, and outcomes, are:
