Designing Responsive Dispute Resolution Processes And Remedies: Mastering IT Contract Management - Part 5

For any IT agreement, whether for software-as-a-service, managed IT services, or a software implementation project, contract signing is just the beginning. Maintaining a successful relationship between the customer and the service provider depends on how the IT agreement is managed throughout its lifecycle.

Mastering IT Contract Management: A Five-Part Series outlines how organizations can ensure they realize the value anticipated from their IT agreements—and avoid the many pitfalls along the way.

It is important to note that even with well-managed IT agreements, disputes can arise—whether due to performance issues, scope disagreements, or misaligned expectations. Unfortunately, many organizations are unprepared when these situations escalate. Some of the most common pitfalls include: