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ARTICLE · 08 MAY 2020

How To Issue A Complaint Against Your Canadian Bank During COVID-19

Watson Goepel LLP
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Many Canadians are facing financial uncertainty as a result of the COVID-19 pandemic, which can lead to issues arising between banks and their customers.

CanadaLitigation, Mediation & Arbitration
Ryan R. Lee
Ryan R. Lee
Thomas Hanson
Thomas Hanson
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Many Canadians are facing financial uncertainty as a result of the COVID-19 pandemic, which can lead to issues arising between banks and their customers. Many banks have taken measures to accommodate individuals and businesses in these challenging times by creating special programs, some of which are outlined here.

Despite measures being taken by banks, individuals and businesses may still receive unwelcome news including penalties, charges, or account closures. If you believe your bank may be acting unfairly, there is a federally regulated complaints-handling process that allows consumers to initiate, and if needed escalate, complaints to an independent third-party. While the escalation process will vary from bank to bank, the following basic steps remain the same.

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