Conflict Resolution And Mediation – When Resolving A Dispute What People Say Might Be Different Than What They Mean

This paper will address a resolution dispute issue that is underestimated: the importance of communication in conflict resolution and mediation.

In conflict resolution and mediation, the importance of communication skills is evident because the team has a real opportunity to ask questions and to get the facts needed to resolving a dispute.

The definition of communication in the Merriam-Webster dictionary is: "information transmitted or conveyed". But we often communicate without following the definition of communication when we convey something other than our real feelings.

Effective communication skills in family resolution dispute settings are complicated because separating spouses start off with poor communication skills; people do not come to a resolution dispute process if they get along. In addition, people are usually already emotionally depleted when they start a conflict resolution process.