Arbitration And AI – Friends Or Foes?

Introduction

Arbitration is a flexible, efficient and cost-effective way for parties to resolve disputes, often with the added benefits of a confidential, tailor-made process that suits the parties and the dispute, and that can lead to a quick and final determination. The inherent flexibility of arbitration should allow arbitration counsel and arbitrators to be among the vanguard of the legal profession in adopting artificial intelligence ("AI") and other technologies. When used appropriately, AI can limit and/or eliminate time, costs and unconscious biases in the arbitration processes, for example using AI technology to review millions of records more objectively for relevance, privilege and materiality.¹