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ARTICLE · 08 APRIL 2025

Ontario Securities Commission Releases Its 2025 Service Commitment Review

The Ontario Securities Commission (OSC) has reaffirmed its commitment to transparency, accountability and timeliness in its regulatory functions.

CanadaCorporate/Commercial Law

The Ontario Securities Commission (OSC) has reaffirmed its commitment to transparency, accountability and timeliness in its regulatory functions. The OSC's service commitment report published March 31, 2025, outlines performance benchmarks across key interaction points with investors, registrants and market participants. It is part of the OSC's broader initiative to foster market confidence, ensure regulatory responsiveness and enhance operational predictability.

Key commitments and service standards

1. General inquiries and complaints

  • Phone response: 95% of calls answered; 80% within 60 seconds.
  • Written inquiries: 95% of routine matters responded to within 10 working days.

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