NFP Q&A: How Useful Are Your Electronic Records?

It is important for organizations to start thinking about their electronic records and system before a complaint or adversarial matter arises.  For example, as part of a regular routine to reduce the storage of paper documents, your organization may decide to scan and keep an electronic version of the documents instead of paper documents.  Or, your organization only keeps electronic records to support the fact that someone clicked on an "I Agree" button when making a donation or purchase online.  Organizations need to be aware that these electronic records can be called into question such that they may not be able to rely on the records to support their positions.  I asked my colleague Martin Felsky to provide some guidance for organizations in terms of their electronic records management program.