Conducting Workplace Investigations COVID-Style

As the COVID-19 pandemic carries on in Canada, it is becoming apparent that virtual workplace investigations may be here to stay for longer than we anticipated and most likely permanently. For many workplace investigators, virtually investigating was a new way of doing things and with nearly eight months under my belt, I have learned a few things along the way.

The benefits & drawbacks

Conducting virtual workplace investigations is often more time efficient and less costly. Travel time, mileage, parking and hotel stays are dispensed with and interviews are easier to squeeze into your calendar when you don't have to actually attend at the workplace or meeting spot. However, some parties to an investigation may be less comfortable using and communicating over technology and it could hamper the investigator's ability to read body language and develop a rapport without face-to-face interaction.