Shane Barber says that whilst embracing
technology unquestionably enhances the efficiency and cost
effectiveness of your firm, there is still no question that law
remains a relational experience and that clients will inevitably
choose a lawyer they like and trust over all other
considerations.
1. WHAT KIND OF STEPS WOULD YOU RECOMMEND IN-HOUSE TEAMS TAKE
TO OPTIMISE THEIR USE OF TECHNOLOGY?
In-house legal are teams are increasingly both time and budget
poor. Iin our experience they are increasingly looking to utilize
the technology solutions offered by their external law firms to
more efficiently and cost effectively serve their internal
clients.
By way of example, as in-house counsel with a major
telecommunications carrier in the mid 1990s, I recall that we
undertook the very expensive and cumbersome exercise of providing
all our commercial staff with consumer law training. It required us
to prepare physical booklets, run seminars, record videos,
