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ARTICLE · 21 JULY 2015

Controversial Facebook comments – essential tips

This owner said that her criticism was a mistake and small businesses need to be careful of what they say on Facebook.

AustraliaMedia, Telecoms, IT, Entertainment

Recently, The Raw Store in Thornbury, Victoria came under fire by social media warriors near and far after the owner labelled customers of neighbouring business, vegetarian pop-up restaurant Lentil as Anything, "drug addicts" and "hippies." 

The neighbouring business, Lentil as Anything, is a restaurant that adopts the "pay as you feel" strategy, relying on the generosity of patrons in paying for their food and drinks. The Raw Store posted a status on its Facebook page stating that the restaurant was attracting "an odd assortment of misfits including drug addicts out of their mind, smokers, homeless people, vegans, hippies and anyone else wanting 'free' food and coffee." The post was quickly deleted but not before it went viral and received a barrage of offensive comments and complaints.

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