Our client feedback programme is one of Bartier Perry's most important initiatives.
As we helped clients respond to the challenges of COVID-19 in the last 12 months and face to face meetings in particular became difficult, it was with some reluctance that we put it on hold.
In recent weeks either virtually or in-person, I'm again meeting with and seeking formal feedback from our clients.
In those meetings it is often gratifying to hear what the firm is doing well but also essential to have an open ear to what we can be doing better.
Not only listening but also acting on what's being said.
We are by no means the only professional services firm that seeks feedback so when a client gives us their time it's important that we respect and act on what they're telling us. This valuable feedback helps us to learn from our clients, improve what we are doing and how we are doing it, and ultimately gives us the opportunity to work with our clients in a way that adds value to them
