Dealing with difficult or unreasonable clients

Joydeep Hor, PCS Founder & Managing Principal, recently presented at a seminar for Legalwise on "dealing with difficult or unreasonable clients". During this seminar, Joydeep shared insights into the relationship between a lawyer and client, and delved into effective strategies lawyers can use to manage difficult or unreasonable clients.

The key message was that there should be a shift in mindset from "dealing with difficult or unreasonable clients" to "dealing with difficulties with clients". While it may be easy for lawyers to label clients as "difficult", the reality is that a lawyer should understand their client and have the client understand them. Some of the other themes discussed during the seminar were centered around systems, personnel, personality and communication.