Upcoming publication of complaint data by ASIC

ASIC will proceed with publishing Internal Dispute Resolution (IDR) data at a firm-level towards the end of 2025. This means that retail Australian Financial Services Licensees and Credit Licensees will be individually identified on ASIC's dashboard as well as their complaint statistics.

IDR Dashboard

The upcoming IDR dashboard will allow users to filter data by product and issue type, to enable comparisons between licensees offering similar products or services.

ASIC will publish the following IDR information about licensees:

• name of licensee and licence number;
• how many IDR complaints a licensee receives;
• complaint resolution timing such as the mean and median resolution times for complaints;