You've no doubt heard it on multiple occasions, we live in extraordinary times. Like so many other industries, the COVID-19 pandemic has brought significant challenges for financial services businesses. This has included servicing clients who may be experiencing financial difficulties because of impacts to their employment, impacts to their businesses or impacts to their investments because of turmoil in the markets.
At the time of the outbreak, Governments rushed in with various levels of financial support. Lenders also played their part including deferring repayments on mortgages for up to 6 months. In the words of our Prime Minister, it was our ‘Team Australia' moment, and everyone was pitching in.
