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ARTICLE · 04 DECEMBER 2014

Email theft on the rise: 3 steps to prevent client losses

Ensure that your procedures and staff training regarding any dealing and suspicious matter reporting are up to scratch.

AustraliaCriminal Law

We're sending this update to you because a few of our clients have been subject to a simple yet highly sophisticated scam, with one client losing in excess of $600,000. As we share the story with more people, one-on-one, in compliance committees, at compliance forums, via our regulatory update subscription service and elsewhere, we are hearing more variations of the same scam. People are often unwilling to talk about it, because being caught is, well, embarrassing.

Here's how it works, as described in our October regulatory update (for subscribers to our T-REX service):

We have recently been involved with advising clients caught by a scam targeting financial advisers and their clients. Scammers are hacking into client email accounts, posing as those clients and emailing financial advisers to request large withdrawals from the client's portfolio and payment into a third party bank account. The scam is sophisticated with the scammers reading through a client's emails

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