Uber Eats agreed this week to amend its contracts with
restaurants following an investigation by the ACCC.
From at least 2016, Uber Eats' contracts made restaurants
responsible for the delivery of food orders despite the restaurants
having no control over delivery. Under the contracts, if food
became "substandard" (for example hot food became cold),
Uber Eats could force restaurants to refund the costs of the food
to customers, regardless of whether the issue was the restaurants
fault.
ACCC chair Rod Sims said that the ACCC considers these terms to
be unfair "because they appear to cause a significant
imbalance between restaurants and Uber Eats; the terms were not
reasonably necessary to protect Uber Eats and could cause detriment
to restaurants."
