Online retailers are also subject to consumer protection laws

The ACCC alleges that the owner of Electronic Bazaar made false and misleading representations about:

• the availability of consumer refund rights – suggesting that customers were not entitled to a refund for goods which were, for example, no longer under an express warranty, or not in original packaging; and
• the extent of the store's liability for faulty goods – suggesting that customers needed to claim against certain companies which do not in fact exist.

As noted on the site's terms and conditions:

There are certain scenarios where it is difficult for us to support returns

• Return request is made outside the specified time frame
• Product is damaged because of use or Product is not in the same condition as you received it