All retailers and manufacturers must act now to ensure that all
product warranty information given to consumers complies with new
regulations which come into effect on 1 January 2012.
All documents that give a warranty against defects - including
manufacturer warranty cards, terms and conditions of sale,
warranties given on product packaging - must comply with Regulation
90 of the Competition and Consumer Regulations 2010.
Non-compliance will be an offence under Schedule 2 to the
Competition and Consumer Act 2010 (The Australian Consumer
Law).
Regulation 90 prescribes that, from 1 January 2012, all
warranties against defects must include the following
statement:
"Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the