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ARTICLE · 01 NOVEMBER 2011

New regulations for warranties against defects on 1 January 2012

All retailers and manufacturers must ensure that product warranty information complies with the new regulations in 2012.

AustraliaConsumer Protection
Tamra Seaton
Tamra Seaton
Fiona Wallwork
Fiona Wallwork
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All retailers and manufacturers must act now to ensure that all product warranty information given to consumers complies with new regulations which come into effect on 1 January 2012.

All documents that give a warranty against defects - including manufacturer warranty cards, terms and conditions of sale, warranties given on product packaging - must comply with Regulation 90 of the Competition and Consumer Regulations 2010.

Non-compliance will be an offence under Schedule 2 to the Competition and Consumer Act 2010 (The Australian Consumer Law).

Regulation 90 prescribes that, from 1 January 2012, all warranties against defects must include the following statement:

"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the

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