ARTICLE · 27 FEBRUARY 2012

New laws around unconscionable conduct - 7 consumer protection tips for property developers

Colin Biggers & Paisley

Explore more from Colin Biggers & Paisley

Pressuring, coercing, duping buyers or putting property purchasers at a disadvantage could be unconscionable conduct.

AustraliaConsumer Protection

Carolina Zandarin

In brief - Try to protect your purchaser's interests as diligently as your own

Use plain English, train your staff properly and avoid high pressure tactics to minimise the risk of unconscionable conduct claims.

What is unconscionable conduct?

There have been changes to the provisions of the Competition & Consumer Act 2010 (Cth) so that now there is one single general prohibition on engaging in unconscionable conduct in the supply or acquisition of goods or services.

Unconscionable conduct is unfair or unreasonable conduct in business transactions or a statement or action so unreasonable it goes against good conscience. Pressuring, coercing or duping buyers may be unconscionable conduct.

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