Share on LinkedInShare on LinkedIn

ARTICLE · 28 AUGUST 2017

Lululemon looking fine after $32,400 in infringements

The company was fined for making false or misleading representations about its customers' rights to returns or refunds.

AustraliaConsumer Protection

Lululemon – the master of mindfulness and looking good in activewear – has been left with its yoga mats in a twist after copping a $32,400 fine for false or misleading representations about its customers' rights to returns or refunds.

Back in May, Lululemon decided to market its sale items as: "yours for keeps so no returns and no exchanges". This caught the gaze of the ACCC as it's serious folly to allege that consumers aren't entitled to their statutory consumer guarantees under the Australian Consumer Law, no matter how good a deal the retailer decides to give.

Additionally, in November 2016, a customer complained about a faulty item and was told Lululemon doesn't issue refunds for "quality affected garments".

We operate a free-to-view policy, asking only that you register in order to read all of our content. Please login or register to view the rest of this article.

See more popular content from