Introduction
The COVID-19 global health emergency has significantly impacted
the ability of Australian businesses to supply services to
consumers.
Businesses that provide services aimed at enjoyment, relaxation,
pleasure and entertainment are facing unprecedented delays and
cancellations. These include services provided by travel agents,
hotels, cruise ship operators, airlines, event and wedding
planners, spa-operators and businesses offering other travel and
recreational services.
Many businesses are struggling for clarity in relation to their
obligations to provide refunds to consumers.
This article sets out some important considerations for
businesses who are considering their refund obligations to
consumers and also looking to review their existing consumer
contracts.
