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ARTICLE · 14 AUGUST 2016

In the firing line: Misleading and deceptive conduct

The Competition and Consumer Act strictly prohibits business conduct that is likely to, or will mislead or deceive consumers.

AustraliaConsumer Protection

E-cigarette retailers, Social-Lites Pty Ltd (Social-Lites) and Elusion New Zealand Limited (Elusion), health insurer Medibank and H.J. Heinz Company Australia Ltd (Heinz) are some of the latest culprits under investigation by the Australian Competition and Consumer Commission (ACCC) for misleading and/or deceptive representations to consumers.

The Competition and Consumer Act strictly prohibits business conduct that is likely to, or will mislead or deceive consumers. This conduct can include advertisements and statements that are false, inaccurate or unable to be substantiated that are made via:

  • Media
  • Product packaging (read our blog on how Nurofen experienced a headache in this area)

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