ARTICLE · 27 AUGUST 2008

Getting The Act Together: The New Telecommunications Consumer Protection Code

Truman Hoyle

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On 18 May 2008, the Australian Communications and Media Authority (ACMA) registered a new telecommunications industry code and accompanying guidelines.

AustraliaConsumer Protection

Michael Stojanovic

On 18 May 2008, the Australian Communications and Media Authority (ACMA) registered a new telecommunications industry code and accompanying guidelines. The new code is the "Telecommunications Consumer Protection Code" (TCPC) and the accompanying guidelines are the "Telecommunications Consumer Protections Guidelines" (TCP Guidelines).

The TCPC was developed and published by industry body the Communications Alliance Ltd and approved by ACMA.

The TCPC replaced the following (now out of date) industry codes:

Customer Information on Prices, Terms and Conditions Industry Code;
Credit Management Industry Code;
Billing Industry Code;
Customer Transfer Industry Code;
Complaint Handling Industry Code; and

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