For retailers, whiny customers are a fact of life.
"Sooo... I bought this glamorous frock on Friday but now
it's Monday and it's totally not suitable. No, I don't
know how that stain got there. I totally didn't wear it to my
friend's wedding." *hopes you don't follow her on
Instagram*
So what's the deal with accepting returns of goods? Well,
there's a law for that. The Australian Consumer Law is a
nationwide law that protects consumers' rights. Under it, your
products must meet the following requirements:
- they must be of acceptable quality (ie they're safe, last a
reasonable period of time and don't have any faults);
- they must match their description; and
- repairs and spare parts must be reasonably available.
