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ARTICLE · 12 NOVEMBER 2014

Dealing with disgruntled students: a fine balancing act for educational institutions - part 2

Part 2 includes practical advice for all educational institutions on how to adhere to principles of procedural fairness.

AustraliaConsumer Protection
Natalie Bodak
Natalie Bodak

In brief - The application of procedural fairness is pivotal for all educational institutions, regardless of whether they are a government or non-government institutions

In part 1 of this article, we looked at how procedural fairness is a difficult tightrope to master for educational institutions, how it applies in government and non-government institutions using a number of cases to illustrate, the three rules of procedural fairness, and relevant regulations in Victoria and New South Wales.

In part 2, we look at procedural fairness in universities and other tertiary institutions and review some of the more recent cases that have made it to the courts which give a flavour of the sorts of issues that tertiary institutions face. We also provide some practical advice for all educational institutions on how to adhere to the principles of procedural fairness regardless of obligation. We cover developing clear policies, documenting the complaint, training staff and top

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