The recent High Court decision in Moore v Scenic Tours is a
timely reminder for businesses that consumers may be entitled to
claim more than just a refund if they don't receive what they
paid for. If you run a business that provides touring services and
are not sure how COVID 19 has impacted your guests, you should
consider talking to us about the following decision and how it
impacts you.
Background
Mr Moore booked a Scenic River Cruise which was to cruise along
the Rhine, Main and Danube Rivers in Europe. Mr Moore chose the
cruise as it was promoted as a "once in a lifetime
cruise" where guests would be treated to an "all
inclusive luxury". The cruise was impacted by adverse weather
conditions and as a result, Mr Moore only spent 3 out of the 10
days cruising, he had to change vessels a number of times and spent
a considerable amount of time travelling by bus, which he found
difficult due to a previous spinal surgery. As a result, Mr Moore
claimed that Scenic
