Capsticks LLP > London, England > Firm Profile

‘Market-leading regulatory team.’

‘Very practical, forward-thinking team, with strong knowledge of the regulatory market and the ability to apply this to complex issues. Impressive.’

‘James Penry-Davey is able to analyse complex legal issues quickly and provide practical advice in a client-friendly manner. James provides first-class client care and contract management.’

‘Nicole Curtis is a clever lawyer who you want to listen to.’

‘Mark Rogers handles SRA work, and is extremely quick and focused.’

‘Kate Steele is a talented lawyer with an ability to cut through complex issues.’

‘Anna Holdsworth is thorough, hardworking and a pleasure to work with.’

‘Jenny Wood is an incredibly personable and excellent lawyer.’

‘They are one of the top defendant clinical negligence firms in the country. The department is extremely well led by Peter Marquand who is an outstanding lawyer. They have great strength-in-depth and are very experienced.’

‘Majid Hassan is a kind and thoughtful leader of his team, and is a shrewd judge of the merits of a case. He is ably assisted by Ed Mellor, who is conscientious and thorough. Cassius Box is also well known to me, a likeable and extremely sensible litigator.’

‘I have been particularly impressed by Helen Thackwray who handles complex cases involving international elements with commendable efficiency.’

‘In my view, Capsticks are the best defendant clinical negligence firm in the country and the pre-eminent NHSR panel firm. The senior partners and legal directors have unrivalled experience dealing with the biggest and most complex cases and the team of associates appears to have been carefully selected such that they work together seamlessly.’

‘Cassius Box has unsurpassed experience and judgment in this area of law. Gerard Aston is a fast-rising, calm and efficient lawyer who supervises his team exceptionally well. Peter Marquand has unrivalled knowledge and experience of the field and an exceptional eye for talent in the sector.’

‘Cassius Box is very experienced, pragmatic, sensible and clever.’

‘Charlotte Millar handles the most complex cases with rigour and charm.’

‘The team is at the forefront of clinical negligence work. It has the expertise to deal with the most complex claims.’

‘Great diversity and breadth of knowledge across many solicitors and paralegals – you never worry if your instructing officer is unavailable because someone will be able to pick up and the case and help.’

‘We have worked with Capsticks for many years now and find that theres nothing that is too much trouble, from general advice through to full instruction on a case. We are a busy RP and need reliable and efficient advice with our cases – I can confirm that we certainly have that.’

‘Capsticks has the flexibility to shape its service to ensure it is providing what the client needs,without incurring unnecessary costs. In addition to frugality, they are second to none, in excellence at the point of service delivery. Each and every team member I have spoken to, has been friendly, approachable and very knowledgable, keeping me updated on the cases and providing advice and assistance when needed.’

‘I work mainly with Mike Owen. I can’t speak highly enough of him and his approach. He is professional yet approachable and is always open to provide advice and a steer when we are struggling for how to deal with a particular problem.’

‘An exceptional team with our project lead Katrina Day – outstanding and a pleasure to work with. Kat has excellent commercial knowledge, superb attention to detail and a strong problem solving approach.’

‘Michael Owen is always accessible and responsive and knowledgeable. He is always someone who gives plain, clear advice, giving the legal position but always getting the landlord position and giving common sense, practical options.’

‘Katrina Day will also provide any advice in a very clear, transparent way setting out the key issues, any risks and her recommendations. Katrina is quick to offer help with drafting of any legal letters or amendments to contracts etc. and has always been honest, open and clear with her advice as well as being friendly, helpful and polite. She is a real pleasure to work with and a real asset to Capsticks.’

‘Huge amount of knowledge and experience. Very committed to health care sector.’

‘They have carved a very specialist understanding of how health sector clients work and routinely deal with high value, sensitive and complex litigation in this field.’

‘Not only does Capsticks have a deep insight into decision making within such NHS Trusts, but it has substantial knowledge of procurement law.’

‘They are responsive, we always feel that they care deeply about doing a good job for us and our business, and they have a wealth of experience across our sector which we draw on.’

‘Our confidence in Tracey Lucas is what makes Capsticks really stand out for us. Her wealth of experience with BCH and now BWC is really valuable to us. From our execs to our front line staff .. we all have immense confidence in her to fairly and robustly advise us.’

‘Dylan Young is a stand out performer. He has a natural litigation sense and is able to provide clients with quick and insightful advice.’

‘Supportive team knowledgeable in their field and offer a range of solutions for the organisation. Work collaboratively and ensure the Trust is kept updated of ongoing developments.’

‘Capsticks have been very supportive and highly professional. We use them for our inquest and advisory work and really value our closing working relationship with them. We found their fees to be highly competitive yet their advice to be hugely comprehensive, reliable and timely.’

‘The team across the various specialisms are well joined up in terms of handling a large case that covers various different areas.’

‘Rachael Heenan is exceptional as a partner- very contactable at all times if needed and has a great handle on the detail. She has excellent strategic skills in determining how to approach a case and then tactical ability to see it through. She is warm friendly and approachable and speaks in easy terms that make sense to a non lawyer.’

‘Capsticks are a dynamic, flexible firm that are responsive to client needs. Their breadth of experience and knowledge is in my opinion unsurpassed elsewhere.’

‘Lisa Geary has real commercial awareness of the matters that are important to clients in the primary care sector.’

‘Adam Hartrick is highly valued by the Trust. He provides excellent advice and is hugely supportive of our staff. Adam provides timely advice even when the advice is required urgently out of hours. Adam’s advice is always in context to our Trust and always helps to find the best solutions even in difficult circumstances.’

‘Friendly and supportive. Provides advice in a way that is not all legal jargon and makes sense to Trust employees. Works in partnership with the Trust.’

‘Good knowledge of Healthcare –  providesclear advice.’

‘Real and detailed understanding of all aspects of the workforce agenda for employers in the NHS – medical and non-medical. They look at practical and sustainable solutions and also support activity around national issues as well as local / regional challenges.’

‘Francis Lyons – excellent lawyer. Very helpful and approachable. Knowledgeable about his field and very good at thinking through issues from a legal as well as practical aspect to ensure advice is useable and applicable operationally. Would not hesitate to work with him or recommend him and request him every time I need legal advice.’

‘Capsticks have an enviable reputation in the healthcare market. The team enjoys an unparalleled strength in depth within the field, offering true expertise to NHS Trusts and other NHS organisations across a broad range of fee earners. They are particularly good at matching the appropriate level of resourcing to individual cases, providing clients with the right service for them in each case.’

‘Andrew Rowland –  There is nothing that Andrew does not know in his practice area. Clients are visibly reassured by his hands on and engaging style and his encyclopaedic knowledge ensures that things do not go wrong on his watch.

‘It has been a pleasure and a benefit to build working relationships with Capsticks legal representatives over a number of cases. I have been impressed with their understanding of the working practices of the NHS in general. They have always been helpful, efficient, understanding and professional.’

‘Great team, very positive and result focused. Led by people who want to find solutions to issues and who are transparent and this emanates through the rest of the team. Whenever we have an issue, the Capsticks team always try and find a speedy answer and one that involves consultation with us and open discussion about the issue at hand.’

‘Straightforward communication, open to time delay improvements, James Howard and Chimi Shakohoxha are exceptional leaders who make our life easier every day.’

‘The team are exceptionally responsive and commercially aware. The litigation team are also strong and the support on a recent contentious matter was invaluable. Billing is dealt with in a very mature way.’

‘Chimi Shakohoxha and James Howard are stand-out impressive given their responsiveness, advice and commercially aware drafting’

‘This team’s strength is the quality of its people. The service is first-rate. Everyone in the team is knowledgeable, helpful, proactive and client-focused. Our cases are dealt with efficiently and the team take absolute pride and delight in keeping our costs to a minimum! We have 100% confidence in the Capsticks team and they are a joy to work with.’

‘Katrina Robinson – for her unflinching professionalism and sharp insight. We really value her, and the work she has done for us is nothing short of outstanding. I’ve never known disrepair cases to be dispatched with such ruthless efficiency. Her advice is clear, pragmatic, concise, and always super-helpful. She’s a force of nature!’

‘One of the strongest defendant clinical negligence teams outside of London. The Leeds office has gone from strength to strength, attracting real talent.’

‘Dominic Ip is very experienced, has real expertise and is a pleasure to work with.’

‘In my view, Capsticks are the pre-eminent clinical negligence defendant litigation firm. Continuity between the Leeds and London practice is in my experience seamless.’

‘Unparalleled knowledge of this sector and this work.’

‘All work hard and are committed to their cases. Ruth Day is outstandinglu good at seeing a case through to the finish.’

‘An excellent team of lawyers punching about their weigh in the clinical negligence market.’

‘Very strong team, and skilled at particularly complex or high value clinical negligence cases.’

‘Great all-around COP team for healthcare bodies. There are great people at all levels throughout the organisation to handle a wide variety of cases’.

‘Francis Lyons: A real star. Has an exceptional understanding of the Mental Capacity Act and Mental Health Act, and is able to run some really complex, tricky and high-profile cases for health bodies extremely well. Adam Hartrick: Well-deserving of his national reputation in the field‘.

‘Very strong team, great depth of knowledge across all levels of seniority’.

‘Francis Lyons – pleasure to work with, always on top of his cases, supportive of colleagues. Serena Patel – calm and competent’.

‘Capsticks has an excellent Court of Protection team with particular expertise in medical treatment cases. They are one of the leading solicitors in the healthcare sector and have a clear understanding of their clients’ needs. Francis Lyons knows the healthcare sector backwards. Serena Patel is an excellent solicitor’.

‘Francis Lyons is always a pleasure to work with. He invariably gives wise counsel and advice.’

‘Francis Lyons- very knowledgeable in legal matters. Very committed to cases that are referred to him. whilst ensuring we acted within the law. The team is incredibly dedicated to its work and clients. Possibly more than any other practice they make you feel that you are their number one concern’.

‘Tracey Lucas is exceptional. She always appears to have time to manage cases without fuss, despite (I know) how much she is in demand. Tracey’s team – Amy Holden, Nadine Mansell and others – are excellent associates. They are always available and manage our cases professionally and firmly’.

‘Sound advice, professional and knowledgeable.’

‘The team continue to be the number one go to employment law team for me. Their advice and guidance has been invaluable as we have addressed some long standing complex issues whilst also supporting my work to build capacity and capability in the People function. They continue to be experts in their field, responsive and caring.’

‘Rachael Heenan continues to be the ‘go to’ expert for NHS employment issues and more. She is exceptionally well networked, works with a bigger picture lens and gets to the heart of the matter so quickly.’

‘They are very joined up between different parts of their specialist areas . The legal team are very easy to talk to- speak in plain terms and are efficient and quick in the way they operate. They are pragmatic and more balanced in their assessment and strategy in handling cases.’

‘The team are exceptionally knowledgable and can respond very quickly to requests for advice. They have specialists they can call on, if the key contacts are unable to provide support and advice.’

‘Capsticks, particularly Rachel Heenan, bring a personalised and no nonsense approach.’

‘A very responsive and knowledgeable company – combining technical expertise with pragmatic solutions.’

‘Very well connected at national level.’

‘Total strength in depth, with excellence at all levels.’

‘Solicitors who are very knowledgeable and well prepared.’

‘Team with legal expertise across a range of areas and specialisms.’

‘Very supportive with a variety of employee relation case issues.’

‘Always accessible with well thought through advice to pragmatically deal with issues. Good expertise in dealing with issues with medical colleagues.’

‘Andrew Rowland- one of the best lawyers I have worked with. He is easy to understand and provides swift and decisive advice. he will often offer several approaches for the client to consider.’

‘Good experience in the context of regulatory law/public law crossover.’

‘Serena Patel is a fantastic up and coming associate with a good eye for detail, hard working, responsive and popular with regulatory clients.’

‘Exceptional knowledge, experience, judgment and wisdom.’

‘Peter Edwards – outstanding. Highly effective negotiator and litigator.’

‘We have been the clients of Capsticks for many years and would not hesitate to recommend this practice to other surgeries and clients. Capsticks cover the whole range of services needed for an NHS organisation and they are very professional and respond in a timely manner to all our queries.’

‘Tracey Blundell is a standout lawyer. Calm, capable and understanding of the commercial needs of the client, as well as being an outstanding commercial property lawyer. She cuts through the jargon and provides advice in an easy to digest manner.’

‘The team at Capsticks apply an understanding of the client’s underlying business needs in all negotiations and drafting, enabling them to effectively operate as an in-house team.’

‘Lisa Geary is very professional, efficient and proactive in her work with us. The response times are always quick and the quality of the work is highly commendable.’

‘Capsticks have provided an excellent service, they really understand our sector, respond quickly with clear, practical advice, explaining complex arrangements so that they really feel like a partner in our project team.’

‘Individuals are accessible and responsive to deadlines. Deema Sodha is our main contact and provides a professional service whilst meeting key deadlines.’

‘Capsticks provide a well rounded team with a range of experience which can then be tailored to each instruction. Client management is very good with regular updates on instructions’

‘Subject knowledge of the team is very good. Dedicated team members.’

‘Capsticks are incredibly responsive and customer focused.’

‘Jen Hankinson is an exceptional solicitor whom I have used for many years. She puts the customers first and instils this in her colleagues. Her knowledge of Property law, and in particular Housing is superb.’

‘Great team, always available when needed and get back to us really quickly with really helpful honest advice.’

‘I have been impressed by how they have responded to our requests and I have always been signposted to someone quickly that has been able to deal with what has been asked of them.’

‘They are approachable and explain things clearly, not just to me as a fellow lawyer but to client departments which is extremely valued. They have been able to pick their way through the problems and get to the nub of the issue and quickly offer sensible solutions. I really enjoy working with them.’

‘Capsticks have a large, well resourced team with a wide variety of clients across the housing sector. They have strong advocacy skills.’

‘Jonathan Lewis – is exceptionally knowledgeable, dedicated and one of the best strategic thinkers in the employment field. He navigates clients through hideously complex litigation successfully and works damn hard to ensure outcomes. His work ethic is second to none and he achieves consistently fantastic results. In addition to NHS work Jonathan has carved a specialism representing the Solicitors Regulation Authority (SRA) in litigation and I have worked with him in such cases so he can give a detailed perspective on this’.

‘John Hatton – A wonderful and charismatic lawyer who is dedicated to his clients and hardworking. John is a bubbly character who makes all in his company feel at ease. He is an expert on NHS cases‘.

‘Raj Chahal deals with the absolutely most complex cases against the NHS. She is able to identify the strengths and weaknesses in cases and is very adaptive to change. Raj is the rock in the Capsticks team and is very well respected by employment lawyers nationally. Raj is particularly adept at managing high value and complex litigation. She is well respected! ‘.

‘Very detailed in their preparation of cases, meticulously prepared witness statements, and very helpful instructions to counsel. Raj Chahal and John Hatton both work exceptionally well as a team and are individually excellent lawyers‘.

‘The team is always responsive and helpful. Most of my requests are time critical and I appreciate the fact that I can always get a response. They break things down in lay mans’ terms and avoid legal jargon. They are transparent about billing and pricing’.

‘Intrinsic knowledge and understanding of the healthcare sector with transparent billing. Raj Chahal’s no nonsense, reassuring, timely approach along with her attention to detail is impressive. John Hatton is tough whilst displaying an impressive level of compassion, he quickly gets to the heart of an issue. In addition, he’s uber organised and keeps us appraised of progress which provides the necessary level of assurance when litigating a number of cases simultaneously on top of a busy day job!’.

‘Brilliant employment law knowledge coupled with an excellent understanding of the NHS makes them our top choice. Jonathan Lewis is approachable, knowledgeable and always returns my calls. His practical advice is always much appreciated‘.

‘Their ability to relate to employment law in practice and from the lens of HR is brilliant. They are open and transparent with their approach. Took and continue to take time to understand what we are trying to achieve and how they might consider their response to suit the needs of our business. Stand-out are Victoria Watson and Jonathan Lewis’.

‘Great diversity and breadth of knowledge across many solicitors and paralegals – you never worry if your instructing officer is unavailable because someone will be able to pick up and the case and help.’

‘We have worked with Capsticks for many years now and find that theres nothing that is too much trouble, from general advice through to full instruction on a case. We are a busy RP and need reliable and efficient advice with our cases – I can confirm that we certainly have that.’

‘Capsticks has the flexibility to shape its service to ensure it is providing what the client needs,without incurring unnecessary costs. In addition to frugality, they are second to none, in excellence at the point of service delivery. Each and every team member I have spoken to, has been friendly, approachable and very knowledgable, keeping me updated on the cases and providing advice and assistance when needed.’

‘I work mainly with Mike Owen. I can’t speak highly enough of him and his approach. He is professional yet approachable and is always open to provide advice and a steer when we are struggling for how to deal with a particular problem.’

‘An exceptional team with our project lead Katrina Day – outstanding and a pleasure to work with. Kat has excellent commercial knowledge, superb attention to detail and a strong problem solving approach.’

‘Michael Owen is always accessible and responsive and knowledgeable. He is always someone who gives plain, clear advice, giving the legal position but always getting the landlord position and giving common sense, practical options.’

‘Katrina Day will also provide any advice in a very clear, transparent way setting out the key issues, any risks and her recommendations. Katrina is quick to offer help with drafting of any legal letters or amendments to contracts etc. and has always been honest, open and clear with her advice as well as being friendly, helpful and polite. She is a real pleasure to work with and a real asset to Capsticks.’

‘One of the strongest defendant clinical negligence teams outside of London. The Leeds office has gone from strength to strength, attracting real talent.’

‘Dominic Ip is very experienced, has real expertise and is a pleasure to work with.’

‘In my view, Capsticks are the pre-eminent clinical negligence defendant litigation firm. Continuity between the Leeds and London practice is in my experience seamless.’

‘Unparalleled knowledge of this sector and this work.’

‘All work hard and are committed to their cases. Ruth Day is outstandinglu good at seeing a case through to the finish.’

‘An excellent team of lawyers punching about their weigh in the clinical negligence market.’

‘Very strong team, and skilled at particularly complex or high value clinical negligence cases.’

‘Jonathan Lewis – is exceptionally knowledgeable, dedicated and one of the best strategic thinkers in the employment field. He navigates clients through hideously complex litigation successfully and works damn hard to ensure outcomes. His work ethic is second to none and he achieves consistently fantastic results. In addition to NHS work Jonathan has carved a specialism representing the Solicitors Regulation Authority (SRA) in litigation and I have worked with him in such cases so he can give a detailed perspective on this’.

‘John Hatton – A wonderful and charismatic lawyer who is dedicated to his clients and hardworking. John is a bubbly character who makes all in his company feel at ease. He is an expert on NHS cases‘.

‘Raj Chahal deals with the absolutely most complex cases against the NHS. She is able to identify the strengths and weaknesses in cases and is very adaptive to change. Raj is the rock in the Capsticks team and is very well respected by employment lawyers nationally. Raj is particularly adept at managing high value and complex litigation. She is well respected! ‘.

‘Very detailed in their preparation of cases, meticulously prepared witness statements, and very helpful instructions to counsel. Raj Chahal and John Hatton both work exceptionally well as a team and are individually excellent lawyers‘.

‘The team is always responsive and helpful. Most of my requests are time critical and I appreciate the fact that I can always get a response. They break things down in lay mans’ terms and avoid legal jargon. They are transparent about billing and pricing’.

‘Intrinsic knowledge and understanding of the healthcare sector with transparent billing. Raj Chahal’s no nonsense, reassuring, timely approach along with her attention to detail is impressive. John Hatton is tough whilst displaying an impressive level of compassion, he quickly gets to the heart of an issue. In addition, he’s uber organised and keeps us appraised of progress which provides the necessary level of assurance when litigating a number of cases simultaneously on top of a busy day job!’.

‘Brilliant employment law knowledge coupled with an excellent understanding of the NHS makes them our top choice. Jonathan Lewis is approachable, knowledgeable and always returns my calls. His practical advice is always much appreciated‘.

‘Their ability to relate to employment law in practice and from the lens of HR is brilliant. They are open and transparent with their approach. Took and continue to take time to understand what we are trying to achieve and how they might consider their response to suit the needs of our business. Stand-out are Victoria Watson and Jonathan Lewis’.