Firm Profile > Robertsons > Auckland, New Zealand

New Zealand

Insurance Tier 2

Robertsons in Auckland handles only insurance matters, advising on domestic and cross-border claims. With two highly experienced partners in the 12-lawyer group, the firm has recognised expertise in all aspects of insurance law and claims handling. Known for its partner-led approach, the firm is praised by clients as a 'small, close-knit team with a proven track record that is consistently looking for new ways to add value and innovate'. The practice co-heads are Michael Robertson, who has more than 30 years' experience in liability and general commercial insurance matters, and Helen Twomey, much of whose work focuses on professional indemnity, and directors and officers claims involving the legal and accounting professions and the financial services sector.

Other key lawyers:


‘The strength of the firm is the people. They are a small close knit team all with a proven track record in insurance law.’

‘Michael Robertson and Jenifer Thompson are highly skilled individuals.’

‘I have done work with the team at Robertsons Law for more than ten years. I find their team very professional, always willing to help, extremely competent and consistently looking for new ways to add value and innovate.’

‘The team at Robertsons don’t start the clock ticking the moment you engage them. They frequently invest time and energy in existing relationships without charging for every consultation, understanding the value of long-term relationships. They are outside-of-the-box thinkers, who like to challenge the norm and come up with new and innovate ways of doing things. No job is too small or too big – I find them fantastic to deal with.’

Key clients

QBE Insurance (Australia) Limited (in respect of both New Zealand and Australian claims)

Ando Insurance Group Limited

Allianz New Zealand

Aioi Nissay Dowa Management (NZ) Limited

Mitsui Sumitomo Insurance Co Limited

Markel Syndicate 3000 at Lloyd’s

Travelers Insurance Company Limited

WRB Underwriting

Willis Towers Watson

Lumley General Insurance (N.Z.) Limited and NZI, both businesses divisions of IAG New Zealand Limited

Delta Insurance New Zealand Limited

Berkshire Hathaway Specialty Insurance

Crow Horwath

The firm: At Robertsons, we only do insurance. Our primary objective is to know everything about the insurance industry and the laws that govern it, both in New Zealand and abroad. Robertsons is a specialist firm that punches above its weight, and attracts and retains clients that place value on developing a genuine partnership to achieve outstanding results.

There are very few specialist insurance law practices in New Zealand. There are very few partners or insurance practice leaders in larger firms that have the depth of specific knowledge, experience and expertise that comes from being a specialist practitioner of long and significant standing.

The Robertsons senior team has more than 90 years combined experience in insurance law and claims handling and take pride in identifying novel, pragmatic and cost-efficient solutions that assist our clients in achieving their objectives. Experience in all areas of insurance, coupled with critical thinking, is what sets Robertsons apart.

Partners Michael Robertson and Helen Twomey manage all client relationships and take pride in having hands on knowledge of every claim being dealt with. This guarantees a consistent attitude and approach as well as ensuring that any issues that may arise are swiftly identified, with high-level solutions.  Over the years, Robertsons has grown and together with Michael and Helen the team now includes Jennifer Thompson, a 38-year insurance veteran who was a partner at a leading London insurance law firm specialising in aviation and Nicola Faulkner who has 14 years’ experience in insurance in London and New Zealand. The team is rounded out by three intermediate solicitors, David Newport, Whitney Robertson and Sophie Curtlett and four junior solicitors, Magnus Walker, Heather Bridgman, Grace Williams and Hannah Mackenzie all of whom share a passion for insurance.

Areas of practice: Liability insurance: Robertsons’ primary area of expertise is in liability insurance. The team members have many years of experience in all aspects of liability insurance from drafting liability insurance products (including bespoke policies) through to liability management, claims handling and litigation services; and in all areas from professional indemnity claims and directors and officers claims to general liability claims.

Professional indemnity: the firm has acted for a diverse range of professionals in all New Zealand Courts and before various tribunals and regulatory bodies. The firm’s advice is routinely sought on indemnity matters and in drafting professional indemnity policies and endorsements, including bespoke policies.

General liability: Robertsons regularly drafts general liability policies, endorsements and extensions. The firm also acts on a large number – and wide range – of general liability claims, often involving multi-party claims or claims involving difficult indemnity issues.

Statutory liability: the firm regularly defends insureds against prosecution before Courts and Tribunals pursuant to their statutory liability cover.

Tech/cyber liability: Robertsons has assisted in the drafting of technology liability products and endorsements and handled a variety of technology claims for a range of insurers.

Fidelity: the firm often provides indemnity advice in relation to fidelity losses and recovery actions.

Material damage and business interruption: the firm acts for insurers on material damage claims. Generally, it is engaged on claims giving rise to complex indemnity issues or significant losses. It also assists in policy drafting and interpretation, particularly since the Christchurch earthquakes of 2010/11.

Directors and officers/trustees liability: the firm has been retained on a number of directors and officers and trustees liability claims, both where proceedings have been issued and where a complaint has been made to a regulatory body.

Aviation: the firm acts for a number of aviation liability insurers including Lloyd’s Syndicates and international insurers in relation to commercial aviation claims in New Zealand. Jennifer Thompson has significant international expertise in aviation including hull, passenger, cargo, baggage and travel/tour operator liabilities.

International liability: the firm regularly act for domestic insurers with international claims most regularly in the Pacific Islands, Australia, the UK and the USA.

Department Name Email Telephone
Professional indemnity
General liability
Statutory liability
Tech/cyber liability
Material damage and business interruption
Directors and officers/trustees liability
Insurance policy drafting
Risk management for professionals, insurers and brokers
Photo Name Position Profile
 Heather Bridgman  photo Heather Bridgman
 Hannah Mackenzie  photo Hannah Mackenzie
 Michael Robertson photo Michael Robertson Partner
 Helen Twomey  photo Helen Twomey Partner
 Magnus Walker  photo Magnus Walker Solicitor
 Grace Williams  photo Grace Williams
Number of lawyers : 13
Contacts : Michael Robertson
Contacts : Helen Twomey