Firm Profile > Shearn Delamore & Co > Kuala Lumpur, Malaysia

Shearn Delamore & Co
7th Floor Wisma Hamzah-Kwong Hing
No. 1 Leboh Ampang

Antitrust and competition Tier 1

Shearn Delamore & Co's strong track record in antitrust pre-dates the onset of Malaysia's 2010 Competition Act. In particular, the firm is well-versed in representing multinational and government-linked companies in related compliance matters. Led by Anand Raj and K Shanti Mogan, it counts major clients from the financial, pharmaceutical and construction sectors within its portfolio. Recent case highlights include a potential abuse of dominance case (concerning exclusivity and bundling), an investigation by MyCC over allegations of horizontal infringement and a purported breach of contract (private law dispute). Lilien Wong is the name to note for matters relating to joint ventures and share sales.

Practice head(s):

Other key lawyers:

Key clients

Giga Shipping Sdn Bhd

Nexus Mega Carriers Sdn Bhd

The Malaysian Bar

Banking and finance Tier 1

Operating a niche practice that advises on the regulation of derivatives, the banking and finance team at Shearn Delamore & Co is led by Christina Kow. The team maintains a focus on regulatory matters governing securities, financial services and foreign exchange administration. Notably, it also has the ability to handle transactions such as Islamic, structured and project finance, areas complemented by its expertise in debt capital markets and the restructuring of defaulted facilities. Laksana Positif is a recent client win in a period which also saw it represent MIDF Amanah Investment Bank in relation to a substantive Islamic medium term notes issue.

Practice head(s):

Key clients

OCBC Bank (Malaysia) Berhad

Bangkok Bank Berhad

MIDF Amanah Investment Bank Berhad

IJM Corporation Berhad

Perennial Real Estate Holdings Limited

IJM Perennial Development Sdn Bhd

Tumpuan Azam Sdn Bhd

Laksana Positif Sdn Bhd

Jaringan Simfoni Sdn Bhd

Bayu Upaya Sdn Bhd

CIMB Investment Bank Berhad

STIC Special Situation Private Equity Fund II

UBS Switzerland AG

HSBC Bank Malaysia Berhad

Malayan Banking Berhad, Singapore Branch

RHB Bank Berhad

Corporate and M&A Tier 1

Datin Grace Yeoh heads the corporate and M&A offering at Shearn Delamore & Co. Recognised for its work in takeovers, restructurings, cross-border transactions and greenfield/brownfield projects, it counts Tricor Group and Merck as key clients. Described as giving 'solid commercial advice', the team includes education expert Nicholas Tan Choi Chuan, the 'quick thinkingMichelle Wong Min Er and the 'amazingly detailedLai Zhen Pik. Its cases fall within diverse sectors and include: e-commerce, logistics, automotive, healthcare and mining. A standout highlgiht for the firm is its role in facilitating the sale of INTI Education Holdings and its subsidiaries to HOPE Education Group.

Practice head(s):


They assisted us on an M&A project in Malaysia. They were hands-on, very responsive and quick to deliver‘.

I worked with the M&A team led by Michelle Wong Min Er and the results were exceptional‘.

The team has depth of experience and gives solid commercial advice. It is also very helpful for the client that the team is very responsive with short turn around times (even during the lock down period)‘.

Lai Zhen Pik is amazingly detailed and meticulous with her work. The team is reliable and a real pleasure to work with‘.

Michelle Wong – resourceful, quick thinking, patient with client and attentive to all matters, commercial minded and works tirelessly around the clock to ensure the case is completed within strict timelines‘.


Key clients

Mammoth Empire Group of Companies

United Malacca Berhad

DuPont (including recently agriculture, nutrition and bio-sciences operations)

Reed Business Information Limited (Online Platform)

Elanco Animal Health Inc. (Veterinary pharmaceuticals)

Scientex Berhad

Tricor Group (Hong Kong)

Alibaba / Cainiao Logistics Group

CISDI Group Co. Ltd (China), a core subsidiary of China Minmetals Corporation, a Fortune Global 500 company

Nuctech Company Limited (China)


China Tobacco

China Oil Field Services Limited


Sony Interactive Entertainment (USA)

JUUL Labs Singapore Pte Ltd (Singapore and USA)

CREC Development (M) Sdn Bhd, a subsidiary of the China Railway Group Limited (CREC) (listed on SSE and SEHK) (China)

British Council, UK (UK)

Ceridian Group (USA)

CISDI Group Co., Ltd (China)

Enea AB. (Sweden)

Bynder Holding B.V. (Netherlands)

Dispute resolution Tier 1

Disputes handled by the team at Shearn Delamore & Co cover areas such as white collar crime, Islamic finance, customary (native) rights, environmental law and aviation. Notably, it has an established reputation representing broadcast clients in online publication claims as well as defamation related disputes. A key highlight is its work for The Nielsen Company in a case concerning the measurement science utilised in a research survey. The offering is directed by Jeyanthini Kannaperan and includes the 'outstanding' Yee Mei Ken and 'astute' data protection expert K Shanti Mogan.

Practice head(s):


They provide very practical legal advice and cut through all the noise‘.

The team’s knowledge, availability and turn around time for our libel matters are un-matchable‘.

Yee Mei Ken’s knowledge of the industry is vast as is his ability to provide sound strategic advice. He is always available as and when required. Outstanding‘.

Shanti Mogan is an astute disputes lawyer who takes into account the sensitivities of client concerns when advising on how to handle problems‘.

Key clients

Malaysian Resources Corporation Berhad

Medical Protection Society

Intellectual property Tier 1

Led by the 'world-class' Karen Abraham, Shearn Delamore & Co's intellectual property team also features litigation expert Indran Shanmuganathan, an 'experienced lawyer' with 'good tactical knowledge and intimate awareness of legal complexities'. Handling trade mark violations, data protection and industrial designs, the firm also covers matters such as copyright abuse and competition law. Notably, it has particular expertise in the telecoms sector where it advises on relevant aspects pertaining to the Malaysian Communications and Multimedia Commission. Janet TohMichelle C Y Loi and Timothy Siaw are collectively recommended for the protection of IP assets, including complex patents and for their expertise relating to life sciences. Jyeshta Mahendran is another name to note.

Practice head(s):


The IP team that we work with at Shearn Delamore & Co are very co-operative, knowledgeable, professional and accessible. Irrespective who we work with, the level of service is excellent and consistent. They are a very reliable and proactive team‘.

Shearn Delamore & Co has long been recognized as one of the best- if not the best – IP firms in Malaysia. Amongst their clients are international and Malaysian leaders covering all sectors. For patents, copyright and trademarks, you will not find a firm with the level of competence and sophistication to manage local work, but also complex multi-jurisdictional enforcement projects‘.

Strong IP knowledge, particularly with patents, and awareness of life sciences field‘.

Karen Abraham is the safe hands that leads this team, and she sets the bar extremely high for her team’s performance, in delivering world-class service and advice. She is world-class and an elite amongst IP practitioners‘.

Indran Shanmuganathan is an experienced lawyer with good tactical knowledge and intimate awareness of legal complexities‘.

Mr Indran Shanmuganathan – A well experienced IP lawyer who is accessible, honest with his legal opinions, professional and easy to work with. He is prompt with his advise and always on top of all matters. Ms Jyeshta Mahendran – Another well experienced lawyer who we work with on all IP applications and renewals. She is very prompt in her responses, accessible, professional and her legal opinion is reliable‘.

Key clients

Mead Johnson Nutrition LLC

Delima Oil Products

Longchamp Paris

General Video LLC

Wahl Clipper Corporation

Dyson Technology Limited

Kimberly-Clark Corporation

ResMed Pty Ltd

Honeywell International Inc.

Hermes International

Energizer Holdings, Inc.

Goyard St-Honore

LVMH Fashion Group

The Liverpool Football Club And Athletic Grounds Ltd

Merck Sharp and Dohme Corp

Asia File Products Sdn Bhd

Sinowaja (Malaysia) Sdn Bhd

Dorpan SL and Melia Hotels International S.A.

Munchy Food Industries Sdn Bhd

El Baik Food Systems Co. S.A.

Garden International School Sdn Bhd

Nippon Paint (M) Sdn Bhd

Astro Malaysia Holdings Berhad

Reckitt Benckiser

Petroliam Nasional Berhad (PETRONAS)

Johnson & Johnson

Consitex S.A.

Labour and employment Tier 1

Handling an increasing quotient of contract renegotiations, the labour and employment offering at Shearn Delamore & Co is led by Sivabalah Nadarajah, a specialist in trade disputes, collective bargaining and industrial action. The 'amazing' Suganthi Singam handles both contentious and non-contentious matters, Reena Enbasegaram is known for her work in disciplinary action procedures, and Raymond Low is recommended for health and safety litigation. Notably, the firm also pursues allegations of sexual misconduct in the workplace and recently acted in this capacity for Malayan Banking Berhad.

Practice head(s):


Messrs Shearn Delamore is one of the top tier firms if not the top in many diverse fields of law . I have experience working with them for the past 20 years as a litigation lawyer and now as in house counsel . They are obviously highly knowledgeable in Employment matters and have a commercial sense which is valuable especially to our organization‘.

Suganthi Singam is an amazing lawyer to work with , very responsive and available at all hours of the day. She is also very knowledgeable in Employment matters, has a good balance of commercial sense and ready at hand with advice whenever approached‘.


Real estate and construction Tier 1

Shearn Delamore & Co's clients include private companies, local and offshore property funds, real estate investors, financial institutions and multinational corporations. The firm advises on property acquisitions and divestments, joint ventures and M&A involving real estate clients. Sau Yee Sar is co-leading the team and provides expertise on shareholder agreements, commercial leases and joint ventures for property development. Rodney Gomez also co-leads the team and is noted for his dispute resolution experience, including litigation and arbitration in relation to construction and infrastructure disputes.

Practice head(s):

Key clients

Eco World Development Group Berhad

S P Setia Berhad

Tax Tier 1

Shearn Delamore & Co advises on tax litigation, audits and investigations for a range of multinational clients, particularly in the oil and gas industry. The team is led by Goh Ka Im, a partner with the full array of tax experience, advising on income, corporate and real property gains tax. Anand Raj is noted for his litigation expertise, and for combining the ability to 'strategise' with 'good knowledge of the industry.' Transfer pricing matters and investigations are a key part of his practice. Foong Pui Chi is a noted team member.

Practice head(s):

Other key lawyers:


‘Strategising approach taking into account the risks. Strong in litigation process.’

‘Anand Raj – Confident, strategic approach,  good knowledge of the industry.’

‘Foong Pui Chi – good analytic skills, thorough, well versed in Industry practices.’

Key clients

CIMB Bank Berhad

Diebold Nixdorf Sdn Bhd (formerly known as Wincor Nixdorf (M) Sdn Bhd)

United Malacca Berhad

Maximum Vista Sdn Bhd

Altera Corporation (M) Sdn Bhd

ExxonMobil Malaysia Sdn Bhd

Shell Refining Company (FOM) Berhad

Petronas Penapisan (Terengganu) Sdn Bhd

Boston Consulting Group Sdn Bhd

United Plantations Berhad

Malaysia LNG Sdn Bhd

Vijaya Lakshmi Devi d/o Nadchatiram

Kompleks Tanjong Malim Sdn Bhd

Bridgestone Chemical Products (M) Sdn Bhd

Projects and energy Tier 2

Shearn Delamore & Co acts on financings, dispute resolution and project structuring matters in the realm of projects and energy. These include township developments, highways, railways and airports. Datin Grace Yeoh leads the energy, natural resources and green technology team with key expertise in the banking industry and on foreign investment. Rodney Gomez leads the infrastructure and projects team, whose expertise is in arbitration and adjudication handling disputes arising out PPPs.

Practice head(s):

Shipping Tier 2

Shearn Delamore & Co acts for freight forwarders, logistics companies, ship owners, offshore and marine companies. The firm advises on the full range of shipping matters with expertise and experience in transactional and contentious issues. Rajasingam Gothandapani is leading the team and has assisted clients on salvage and collision claims, regulatory issues and shipbuilding. His clients include banks, shipyards and shipowners.

Practice head(s):

Key clients

The Hongkong and Shanghai Banking Corporation Limited of Singapore

Shook Lin & Bok LLP, Singapore

Bintulu Port Holdings Berhad

Samalaju Industrial Port Sdn. Bhd.

MMC Corporation

Legal Solutions LLC

Dialog Group

Johor Port Berhad

TMT Tier 3

With a focus on patents, life sciences and IP litigation, Timothy Siaw heads the TMT offering at Shearn Delamore & Co. Notably, the team is drawn from a cross-section of disciplines (including competition law) and features Janet Toh Yoong San, a specialist in the negotiation of software development, customisation and licensing agreements. In particular, the firm recently acted for Spacegen on a third party application to utilise its technology to analyse raw satellite images.  

Practice head(s):

Other key lawyers:

Key clients

Spacegen Sdn Bhd

The firm: Shearn Delamore & Co. is one of the largest award-winning full service law firms in Malaysia with more than 100 lawyers and 230 support staff. It has the resources to manage complex cross-border transactions, projects and matters.

Its clients include multinationals, private equity, government agencies and private clients. It is regularly instructed by and works with international law firms. Shearn Delamore & Co.’s global reach and network include member firms of the World Law Group, the World Services Group, the Employment Law Alliance and other international organisations and multilateral agencies.

In 2020, Shearn Delamore & Co. formed an alliance with Drew & Napier LLC from Singapore and Makarim & Taira S. from Indonesia to launch a formidable blue-chip legal network named Drew Network Asia (DNA). DNA is a ‘firm of firms’ that operates as a united collective, bringing both international perspectives and local expertise to the table.

The firm’s diverse experience and interdisciplinary collaborations enables it to provide clients with a complimentary range of skills to meet their needs. It is consistently highly ranked by Chambers & Partners, International Financial Law Review (IFLR) 1000, Legal 500 Asia Pacific and Asialaw Profiles.

Network: Shearn Delamore & Co. has the resources to run and manage the most complex projects, transactions and matters. We have been at the forefront of the Malaysian legal profession for over a century. This has been acknowledged on both local and international fronts.The many robust relationships that Shearn Delamore & Co has within our wide global network provide our clients with the reach and resources to further their commercial interests. We are particularly proud of our memberships in the World Law Group (WLG), the World Services Group (WSG) and the Employment Law Alliance (ELA). We meet our counterparts annually in these organizations. Our relationships serve to ensure that our clients will receive the personal attention whenever assistance is required.

Today, we are one of the largest multi award-winning law firms in the country. Our firm and our lawyers have been consistently recognized by independent legal publications, and been ranked high since 2011 by the Chambers & Partners, AsiaLaw Profiles, International Financial Law Review (IFLR) 1000, The Legal 500 Asia Pacific, and other respected legal publications.

Areas of practice: Our qualifications and experience encompass several areas of practice, each with sub-practice areas, all of which have served the needs of clients across a broad range of industries.

  • China Desk
  • India Desk
  • Japan Desk
  • Arbitration and mediation
  • Competition law and antitrust
  • Corporate/M&A
  • Corporate secretarial services
  • Dispute resolution
  • Employment and administrative law
  • Energy, natural resources and green technology
  • Engineering and construction
  • Environmental
  • Financial services
  • Healthcare and life sciences
  • Immigration
  • Infrastructure and projects
  • Intellectual property
  • Investigation and crisis management
  • Medico-Legal
  • Personal data protection and privacy laws
  • Private client and family business
  • Real estate
  • Regulatory compliance and enforcement
  • Shipping and maritime
  • Tax and revenue
  • Technology, media and telco
  • Transportation
Department Name Email Telephone
Managing Partner Dhinesh Bhaskaran +603 2027 2897
Arbitration & Mediation K Shanti Mogan +603 2027 2921
Competition Law & Antitrust K Shanti Mogan +603 2027 2921
Competition Law & Antitrust Anand Raj +603 2027 2828
Corporate / M&A Datin Grace C G Yeoh +603 2027 2869
Corporate / M&A Marhaini Nordin +603 2027 2853
Corporate Secretarial Services Putri Noor Shariza Noordin +603 2027 2826
Dispute Resolution Datin Jeyanthini Kannaperan +603 2027 2849
Dispute Resolution Rabindra S. Nathan +603 2027 2871
Employment & Administrative Law Sivabalah Nadarajah +603 2027 2866
Employment & Administrative Law Vijayan Venugopal +603 2027 2866
Energy, Natural Resources & Green Technology Datin Grace C G Yeoh +603 2027 2869
Energy, Natural Resources & Green Technology Pamela Kung +603 2027 2688
Energy, Natural Resources & Green Technology Alexius Lee +603 2027 2837
Engineering & Construction Rodney Gomez +603 2027 2890
Environmental Dhinesh Bhaskaran +603 2027 2897
Financial Services Christina S C Kow +603 2027 2786
Financial Services Pamela Kung +603 2027 2688
Healthcare & Life Sciences Timothy Siaw +603 2027 2660
Healthcare & Life Sciences Zaraihan Shaari +603 2027 2822
Immigration Suganthi Singam +603 2027 2829
Infrastructure & Projects Rodney Gomez +603 2027 2890
Infrastructure & Projects Putri Noor Shariza Noordin +603 2027 2826
Infrastructure & Projects Pamela Kung +603 2027 2688
Intellectual Property Karen Abraham +603 2027 2893
Intellectual Property Indran Shanmuganathan +603 2027 2873
Investigation & Crisis Management Rajasingam Gothandapani +603 2027 2911
Investigation & Crisis Management Sathya Kumardas +603 2027 2855
Personal Data Protection & Privacy Laws Rabindra S Nathan +603 2027 2871
Personal Data Protection & Privacy Laws Timothy Siaw +603 2027 2660
Private Wealth & Family Business Yee Mei Ken +603 2027 2910
Real Estate Sar Sau Yee +603 2027 2777
Real Estate Datin Anita Balakrishnan +603 2027 2717
Regulatory Compliance & Enforcement Rabindra S Nathan +603 2027 2871
Shipping & Maritime Rajasingam Gothandapani +603 2027 2911
Tax & Revenue Anand Raj +603 2027 2828
Tax & Revenue Irene Yong +603 2027 2923
Transportation Rajasingam Gothandapani +603 2027 2911
Transportation Lai Wai Fong +603 2027 2845
Technology, Media & Telco Timothy Siaw +603 2027 2660
Technology, Media & Telco Christina S C Kow +603 2027 2786
China Desk Yee Mei Ken +603 2027 2910
China Desk Nicholas Tan Choi Chuan +603 2027 2816
India Desk Karen Abraham +603 2027 2893
India Desk Rajasingam Gothandapani +603 2027 2911
Japan Desk Karen Abraham +603 2027 2893
Japan Desk Irene Yong +603 2027 2923
Photo Name Position Profile
Ms Karen Abraham  photo Ms Karen Abraham Partner since 2001
Ms Anita Balakrishnan  photo Ms Anita Balakrishnan Partner since 2008
Mr Dhinesh Bhaskaran  photo Mr Dhinesh Bhaskaran Partner since 2001
 Millie Chan  photo Millie Chan Consultant
Ms Lorraine Cheah  photo Ms Lorraine Cheah Partner since 1998
Ms Reena Enbasegaram  photo Ms Reena Enbasegaram Partner since 2012 
Mr Rodney Gomez  photo Mr Rodney Gomez Partner since 2001
Mr Rajasingam Gothandapani  photo Mr Rajasingam Gothandapani Partner since 2003
Ms Jeyanthini Kannaperan  photo Ms Jeyanthini Kannaperan Partner since 1997
Mr Wong Kian Jun  photo Mr Wong Kian Jun Partner since 2015
Ms Christina S C Kow  photo Ms Christina S C Kow Partner since 2001
Ms Sathya Kumardas  photo Ms Sathya Kumardas Partner since 2012
Ms Pamela Kung  photo Ms Pamela Kung Partner since 2011
Mr Alexius Lee  photo Mr Alexius Lee Partner since 2012
Mr Jimmy Liew  photo Mr Jimmy Liew Partner since 2010
Ms Michelle C Y Loi  photo Ms Michelle C Y Loi Partner since 2013
Mr Raymond T C Low  photo Mr Raymond T C Low Partner since 2005
Ms Jyeshta Mahendran  photo Ms Jyeshta Mahendran Partner since 2009
Ms Nurulhuda Mansor  photo Ms Nurulhuda Mansor Partner since 2017
Mr Yee Mei Ken  photo Mr Yee Mei Ken Partner since 2005
Ms K Shanti Mogan  photo Ms K Shanti Mogan Partner since 2001
 Muralee Nair  photo Muralee Nair Consultant
Mr Rabindra S Nathan  photo Mr Rabindra S Nathan Partner since 1997
Ms Putri Noor Shariza Noordin  photo Ms Putri Noor Shariza Noordin Partner since 2001
Ms Marhaini Nordin  photo Ms Marhaini Nordin Partner since 2006
Ms Foong Pui Chi  photo Ms Foong Pui Chi Partner since 2016
Mr Anand Raj  photo Mr Anand Raj Partner since 2003
Ms Sau Yee Sar  photo Ms Sau Yee Sar Partner since 1991
Mr Nad Segaram  photo Mr Nad Segaram Partner since 2004
Ms Zaraihan Shaari  photo Ms Zaraihan Shaari Partner since 2004
Mr Indran Shanmuganathan  photo Mr Indran Shanmuganathan Partner since 2005
Mr Timothy Siaw  photo Mr Timothy Siaw Partner since 2003
Ms Suganthi Singam  photo Ms Suganthi Singam Partner since 2005
Mr N Sivabalah  photo Mr N Sivabalah Partner since 1995
Mr Ng Swee Kee  photo Mr Ng Swee Kee Consultant and Director of Business Development
Mr Nicholas Tan Choi Chuan  photo Mr Nicholas Tan Choi Chuan Partner since 2015
Mr Toi Tee Toen  photo Mr Toi Tee Toen Partner since 2017
Mr Sagadaven Thangavelu  photo Mr Sagadaven Thangavelu Partner since 2003
Ms Janet Toh  photo Ms Janet Toh Partner since 2011.
Mr VIjayan Venugopal  photo Mr VIjayan Venugopal Partner since 2002
Ms Lai Wai Fong  photo Ms Lai Wai Fong Partner since 2010
Ms Lilien Wong  photo Ms Lilien Wong Partner since 2019
Ms Michelle Wong Min Er  photo Ms Michelle Wong Min Er Partner since 2015
Ms Grace C G Yeoh  photo Ms Grace C G Yeoh Partner since 1997
Mr Koo Yin soon  photo Mr Koo Yin soon Partners since 2021
Ms Irene Yong  photo Ms Irene Yong Partner since 2008
Ms Lai Zhen Pik photo Ms Lai Zhen Pik Partner since 2021
Number of lawyers : 100+
Bahasa Malaysia
Mandarin and various Chinese and Indian dialects
INSOL International
Asian Patent Attorneys Association (APPA)
International Trade Mark Association (INTA)
International AntiCounterfeiting Coalition (IACC)
Licensing Executives Society International
International Fiscal Association (IFA)
World Law Group
World Services Group
Employment Law Alliance
Malaysia Australia Business Council
ABA (American Bar Association)
AIPPI (The International Association for the Protection of Intellectual Property)
IBA (International Bar Association)
International Tax Planning Association (ITPA)
Inter-Pacific Bar Association (IPBA)
ITechLaw Association
Malaysian Intellectual Property Association (MIPA)
Contacts : Dhinesh Bhaskaran (Managing Partner) | Tel: +603 2027 2897 | Email:

COMPANY/FIRM: Scientex Berhad
TESTIMONIAL: The firm’s ability to provide sound legal advice with in-depth analysis of complex issues whilst managing tight timelines are amongst its strongest attributes. Technically sound with expertise in many diverse areas of practice, the firm is readily accessible whenever urgent answers and solutions are sought. The firm’s vast experience in handling major corporate transactions enables it to offer unique insights and render commercially sound yet practical advice. Ability to grasp and understand complex issues, identifying critical issues and offering innovative and practical solutions acceptable to all are important valued added skills and attributes that distinguishes the firm from others.

TESTIMONIAL: “Very proactive in negotiations; fast turnaround of work; understand the client’s needs, requirements and limitations; sound and practical advice; and involvement of senior partners with vast experience and skills.”

TESTIMONIAL: ‘Shearn Delamore & Co. team provides sound legal advice, in-depth analysis of complex issues and effective & innovative solutions to various issues.”

TESTIMONIAL: “They have a very reliable, knowledgeable, efficient and hard-working team who help clients in understanding the various issues and suggest best solutions and way forward.”

TESTIMONIAL: “The firm provides quality and practical advice at a competitive price. Lawyers are very knowledgeable and are leading practitioners in the industry. The firm may be able to invest more in legal tech, as global law firms have done.”

TESTIMONIAL: “Their advice and solutions have been brilliant and enabled us in making decisions for complex situations.”

TESTIMONIAL: “The team has the immense ability to understand a lot of new information within a very short period of time related to a business they were previously not familiar with.”