Firm Profile > Shearn Delamore & Co > Kuala Lumpur, Malaysia
Shearn Delamore & Co Offices
7th Floor Wisma Hamzah-Kwong Hing
No. 1 Leboh Ampang
KUALA LUMPUR
50100
Malaysia
Shearn Delamore & Co > The Legal 500 Rankings
Antitrust and competition Tier 1
Shearn Delamore & Co has expertise across a breadth of antitrust and competition matters, with a particular strength in handling investigations and advising clients on compliance reviews. The team is jointly led by Anand Raj and K Shanti Mogan, who both handle a range of matters. Other names to note include recently promoted partner Lilien Wong who successfully defended Shopee against allegations of anti-competitive exclusivity and price fixing arrangements brought by a merchant.
Practice head(s):
Anand Raj; K Shanti Mogan
Other key lawyers:
Lillen Wong
Key clients
Giga Shipping Sdn Bhd
Nexus Mega Carriers Sdn Bhd
Straits Auto Logistics Sdn Bhd
MF3 Anti-Aging Wellness Centre Sdn Bhd
Tesco Stores (Malaysia) Sdn Bhd
Allianz General Insurance Company (Malaysia) Berhad
RHB Insurance Berhad
Liberty Insurance Berhad
AmGeneral Insurance Berhad
Allianz Life Insurance Malaysia Berhad
Banking and finance Tier 1
With a strong niche in regulatory advice and deriviatives, the practice at Shearn Delamore & Co is greatly respected for its expertise, issuing netting and collateral opinions to ISDA and ICMA. Christina Kow leads the team, which also has a strong record on the lender side of domestic and cross-border transactions, with clients including Standard Chartered, HSBC, and Malayan Banking. Pamela Kung is particularly active, advising Standard Chartered on a RM203.5bn loan facility to KL Eco City for the building of a hotel as part of a broader development in Kuala Lumpur.
Practice head(s):
Christina Kow
Key clients
The Hongkong and Shanghai Banking Corporation Limited, Offshore Banking Unit, Labuan
S P Setia Berhad
Standard Chartered Bank Malaysia Berhad
Affin Islamic Bank Berhad
HSBC Bank Malaysia Berhad
HSBC Amanah Malaysia Berhad
OCBC Bank (Malaysia) Berhad
OCBC Al-Amin Bank Berhad
Malayan Banking Berhad
PT Synergy Oil Nusantara
Corporate and M&A Tier 1
Shearn Delamore & Co has experience across the full spectrum of domestic and international inbound corporate and M&A transactions. Leveraging its international network memberships and contacts, the group has an impressive client roster of companies investing into Malaysia; while investment from US and European clients has slowed the group benefits from inbound instructions from South Korea and, increasingly, from China and Hong Kong. Grace Yeoh heads the practice and has a breadth of experience across corporate and M&A transactions, regulatory compliance advice and corporate governance. Other names to note include Ng Swee Kee, Nicholas Tan Choi Chuan and Marhaini Nordin.
Practice head(s):
Grace Yeoh
Other key lawyers:
Ng Swee Kee; Nicholas Tan; Marhaini Nordin
Testimonials
‘Very responsive. The answers are clear and sufficiently detailed.‘
‘Nicholas Tan Choi Chuan is relatively young, but still has a sufficient knowledge especially in the M&A area.‘
Key clients
Cainiao Logistics Group, a subsidiary of Alibaba
Korea National Oil Corporation (KNOC)
Nine Dragons Paper (Holdings) Limited
HNA Group Co
Corteva Agriscience™
Amway
Saudi Aramco (Saudi)
CRRC Urban Traffic (Europe) Co Ltd
CRRC Urban Traffic (Hongkong) Company Limited
CREC Development
Zhejiang Geely Holding Group Co
Proton
Scientex Berhad
DKSH Holdings (Malaysia) Berhad
Malaysian Resources Corporation Berhad
MMC Corporation Berhad
ZF Friedrichshafen AG
Dispute resolution Tier 1
The 'very reliable, knowledgeable, efficient' dispute resolution practice at Shearn Delamore & Co handles a range of commercial, corporate and banking disputes, and carves a particular niche in professional negligence litigation. Practice head Jeyanthini Kannaperan handles a range of banking and finance, land and corporate disputes; Rabindra S Nathan represents clients in corporate and commercial litigation, banking, insolvency litigation and international commercial arbitration, while Rodney Gomez has particular experience in infrastructure and construction disputes. Other names to note include K Shanti Mogan, who has particular technology, data protection and entertainment sector experience; Dhinesh Bhaskaran is an expert in product liability, medical malpractice and insurance disputes. Robert Lazar retired from the practice.
Practice head(s):
Jeyanthini Kannaperan
Other key lawyers:
Rodney Gomez; Rabindra S Nathan; Dhinesh Bhaskaran; K Shanti Mogan
Testimonials
‘Shearn Delamore & Co. team provides sound legal advice, in-depth analysis of complex issues and effective & innovative solutions to various issues.‘
‘The team handles arbitration constructively and pragmatically.‘
‘They have a very reliable, knowledgeable, efficient and hard-working team who help clients in understanding the various issues and suggest best solutions and way forward.‘
‘Highly efficient and always available, they are very practical and sensible and easy to work with.‘
‘Exceptional analysis of the law and the wider context of the case.‘
‘Rodney Gomez and his team are very knowledgeable, efficient and hard-working team. They always provide appropriate solutions to problems with in-depth analysis of complex issues within the tight timelines of international arbitration.‘
Key clients
The Nielsen Company (Malaysia) Sdn Bhd
Muhammad Jimmy Goh Mashun
Star Media Group Berhad
GS Realty Sdn Bhd
Cosmopolitan Avenue Sdn Bhd/ Mammoth Empire Holding Sdn Bhd
Malay Mail Sdn Bhd
Intellectual property Tier 1
The 'reliable and professional' intellectual property practice at Shearn Delamore & Co has the expertise to handle a full range of IP matters for its impressive client roster of local and foreign companies including PETRONAS group, Merck Sharp and Dohme and Dyson Technology. The eight-partner team is led by IP litigator Karen Abraham and benefits from 'a great depth of knowledge and experience'. Timothy Siaw specialises in life science patent litigation, alongside 'skilled patent attorney' Zaraihan Shaari, who attracts praise for her 'well-developed technical skills and knowledge', while the 'highly-experienced' Indran Shanmuganathan handles a range of trade mark, copyright, patent, and industrial design litigation, and the 'extremely efficient' Jyeshta Mahendran focuses on the protection, maintenance and enforcement of rights.
Practice head(s):
Karen Abraham
Other key lawyers:
Testimonials
‘The firm has expertise encompassing all manner of intellectual property related legal work.‘
‘The firm has expertise encompassing all manner of intellectual property related legal work. With a number of senior IP practitioners, they have greater depth of knowledge and experience.‘
‘Their advice is timely and cost-effective and they always take their client’s business needs into account.‘
‘Timothy is the go-to expert for intellectual property law – his self effacing demeanor makes him approachable and high contactable, where he counsels in a frank and honest manner.’
‘Michelle Loi Choi Yoke offers a business-friendly advice at a reasonable cost.’
‘Indran Shanmuganathan is a well-experienced IP practitioner who is very knowledgeable, willing to share his experience, provides honest view of the case, easily accessible and very down to earth.‘
‘Jyeshta Mahendran keeps the client up to date on progress of trademark applications, provides sound advise and very professional.‘
‘Michelle Loi Choi Yoke is an upcoming lawyer.‘
Key clients
PETRONAS group
MEASAT Broadcast Network Systems Sdn. Bhd
Krispy Krunchy Foods, LLC
Tous
Consitex SA
Johnson & Johnson
Merck Sharp and Dohme
El Baik Food Systems Co. S.A.
Nippon Paint (M) Sdn Bhd
Verizon Trade Marks Services LLC
Melia Hotels International S.A.
Reckitt Benckiser Corporate Services Ltd
National Basketball Association
Dyson Technology Limited
Labour and employment Tier 1
Shearn Delamore & Co's employment and administrative law practice advises on a full range of contentious and non-contentious employment and industrial relations matters. The group's experience includes assisting employers with a corporate transactions and restructuring, employment contracts, collective bargaining and collective agreements , union issues and disputes. Practice head Sivabalah Nadarajah handles a range of matters including judicial review applications and appeals; Reena Enbasegaram advises on disciplinary action procedures, employment issues in restructuring exercises and employment documentation, while Raymond Low is a name to note for employment litigation.
Practice head(s):
Sivabalah Nadarajah
Other key lawyers:
Real estate and construction Tier 1
Shearn Delamore & Co assists domestic and international clients with a full range of corporate real estate transactions, it also leverages the firm's engineering and construction practice to advise on contentious and non-contentious matters relating to development projects. Transactional real estate expert Sau Yee Sar jointly heads the practice alongside Rodney Gomez, who frequently construction disputes. Aileen P L Chew is another name to note for non-contentious matters.
Practice head(s):
Sar Sau Yee; Rodney Gomez
Other key lawyers:
Aileen Chew
Testimonials
‘Shearn Delamore & Co has diverse areas of practice and are able to provide excellent legal services and advice to us.‘
‘Their advice and solutions have been brilliant and enabled us in making decisions for complex situations.‘
Key clients
Malaysia Airports (Sepang) Sdn Bhd
Eco World Development Group Berhad
S P Setia Berhad
BBCC Development Sdn Bhd
1MK Holdings Sdn Bhd.
Tax Tier 1
The tax and revenue practice at Shearn Delamore & Co attracts praise for its 'strong prowess as tax and legal practitioners in all aspects, whether legal, practical, procedural'. The group is instructed by a range of domestic, multinational and international companies, with particular expertise advising oil and gas sector clients. The team, which are 'all very hands-on' in their approach, include practice head Goh Ka Im, Anand Raj, and Irene Yong who all have experience handling a full range of contentious and non-contentious tax matters.
Practice head(s):
Goh Ka Im
Other key lawyers:
Testimonials
‘The team has the immense ability to understand a lot of new information within a very short period of time related to a business they were previously not familiar with.‘
‘Anand Raj is able to present highly technical and complicated industry information to a lay-person in a manner that the lay-person can understand, while ensuring no loss to the accuracy of the facts.‘
Key clients
CIMB Bank Berhad
Diebold Nixdorf Sdn Bhd (formerly known as Wincor Nixdorf (M) Sdn Bhd)
United Malacca Berhad
Maximum Vista Sdn Bhd
Altera Corporation (M) Sdn Bhd
ExxonMobil Malaysia Sdn Bhd
Shell Refining Company (FOM) Berhad
Petronas Penapisan (Terengganu) Sdn Bhd
Boston Consulting Group Sdn Bhd
United Plantations Berhad
Malaysia LNG Sdn Bhd
Vijaya Lakshmi Devi d/o Nadchatiram
Saudi Arabian Oil Company (Saudi Aramco)
Islamic finance Tier 2
The financial services group at Shearn Delamore & Co, which counts Malaysian and multinational financial institutions and corporations among its clients, has experience advising on Shariah-compliant transactions and drafting template Islamic financing documents for banks. The group has also developed a niche in advising on the regulation of derivatives. Practice head Christina Kow and Pamela Kung both have experience in a range of Islamic and conventional banking and finance and capital market transactions.
Practice head(s):
Christina Kow
Other key lawyers:
Key clients
S P Setia Berhad
Affin Islamic Bank Berhad
HSBC Amanah Malaysia Berhad
OCBC Al-Amin Bank Berhad
Malayan Islamic Banking Berhad
PT Synergy Oil Nusantara
Projects and energy Tier 2
Shearn Delamore & Co leverages a multi-disciplinary team in providing clients with a full-service offering across the corporate and project structuring, engineering and construction, dispute resolution and financing in the oil and gas and infrastructure sector. Rodney Gomez and Grace Yeoh jointly head the practice group and focus on dispute resolution and non-contentious matters respectively.
Practice head(s):
Rodney Gomez; Datin Grace Yeoh
Key clients
Malaysian Resources Corporation Berhad
CRRC Urban Traffic (Europe) Co Ltd
CRRC Urban Traffic (Hongkong) Company
Korean National Oil Corporation
MRCB George Kent Sdn Bhd
Corteva Agriscience
Puma Energy Asia Pacific B.V.
IHH Healthcare Berhad
Standard Chartered Bank Malaysia Berhad
Restructuring of Borneo Technical Co
The Administrator for Malaysian Airline System Berhad
Malaysia Airports (Sepang)
Malaysia Communications and Multimedia Commission
Shipping Tier 2
The shipping and maritime practice at Shearn Delamore & Co handles a range contentious and non-contentious matters for its client roster which includes banks, charterers, P&I clubs, ship owners and offshore and marine companies. Rajasingam Gothandapani is instructed across both wet and dry shipping matters, including arrest and release of vessels and cargo, ship sales and acquisitions, marine insurance and financing.
Practice head(s):
Rajasingam Gothandapani
Key clients
MMC Corporation
Port of Tanjung Pelepas Sdn Bhd
Grand Ocean Williams Pte Ltd
Bintulu Port Holdings Bhd
Samalaju Industrial Port Sdn Bhd
Pengerang Independent Terminal Sdn Bhd
Pengerang Terminal Sdn Bhd
Dialog Group Bhd
CMA CGM SA (France)
CMA CGM Malaysia Sdn Bhd
Maersk Malaysia Sdn Bhd
New Orient Marine Pte Ltd
TMT Tier 3
The 'commercial and proactive' telecoms, media and technology sector practice group at Shearn Delamore & Co encompasses lawyers across multiple practice areas, including IP, financial services, corporate and M&A, tax and competition, to assist clients particularly with emerging issues across technology, media and communications. Intellectual property partner Timothy Siaw heads up the group which includes Janet Toh, who frequently advises on IT contracts; corporate and M&A partner Ng Swee Kee; litigator Rabindra S Nathan and Christina Kow, who focuses on financial services regulatory and data privacy issues.
Practice head(s):
Timothy Siaw
Other key lawyers:
Key clients
CIMB group
Beam Mobility Holdings Pte Ltd
Shearn Delamore & Co > Firm Profile
THE FIRM
Shearn Delamore & Co. is dedicated to meeting our clients’ needs. Established in 1905, we are one of largest award-winning full-service law firms in Malaysia. Our rich history and heritage reflects what Malaysia is today. Since then, we have represented and supported the commercial and both the national and international community interest. Apart from that, we have acted in key landmark cases that have helped define the Malaysian law.
Over the last 10 decades, Shearn Delamore & Co. have evolved into an extensive client-service provider; delivering a comprehensive range of services from private individuals to the largest multinationals.
Our clients comprise multinational conglomerates, industrial and commercial corporations, professional firms and organizations, domestic and international institutions, government institutions, private and individuals. We are regularly instructed by and work with large multi-national law firms worldwide. By combining our diverse experience and interdisciplinary collaborations, we are able to provide a complementary range of skills.
To continue to be a world class law firm, we aspire to meet the challenges of the international business community without compromising on integrity, practicality and quality. These values reflect who we are as a firm and our goals for the future which is to consistently provide viable solutions that are practical and results-oriented. This vision motivates and moves our people to better themselves every day. It drives us to deliver cutting-edge legal services of the highest standards to our clients daily.
NETWORK
Shearn Delamore & Co. has the resources to run and manage the most complex projects, transactions and matters. We have been at the forefront of the Malaysian legal profession for over a century. This has been acknowledged on both local and international fronts.The many robust relationships that Shearn Delamore & Co has within our wide global network provide our clients with the reach and resources to further their commercial interests. We are particularly proud of our memberships in the World Law Group (WLG), the World Services Group (WSG) and the Employment Law Alliance (ELA). We meet our counterparts annually in these organizations. Our relationships serve to ensure that our clients will receive the personal attention whenever assistance is required.
Today, we are one of the largest multi award-winning law firms in the country. Our firm and our lawyers have been consistently recognized by independent legal publications, and been ranked high since 2011 by the Chambers & Partners, AsiaLaw Profiles, International Financial Law Review (IFLR) 1000, The Legal 500 Asia Pacific, and other respected legal publications.
PRACTICE AREA
Our qualifications and experience encompass several areas of practice, each with sub-practice areas, all of which have served the needs of clients across a broad range of industries.
Arbitration & Mediation | Competition Law & Antitrust | Corporate / M&A | Corporate Secretarial Services | Dispute Resolution | Employment & Administrative Law | Energy, Natural Resources & Green Technology | Engineering & Construction | Environmental | Financial Services | Immigration | Infrastructure and Projects | Intellectual Property | Personal Data Protection and Privacy Laws | Private Wealth & Family Business | Real Estate | Regulatory Compliance & Enforcement | Shipping & Maritime | Tax & Revenue | Technology, Media & Telco
Main Contacts
| Department | Name | Telephone | |
|---|---|---|---|
| Managing Partner | Dhinesh Bhaskaran | dhinesh@shearndelamore.com | +603 2027 2897 |
| Arbitration & Mediation | K Shanti Mogan | shanti@shearndelamore.com | +603 2027 2921 |
| Competition Law & Antitrust | K Shanti Mogan | shanti@shearndelamore.com | +603 2027 2921 |
| Competition Law & Antitrust | Anand Raj | anand@shearndelamore.com | +603 2027 2828 |
| Corporate / M&A | Datin Grace C G Yeoh | gcgyeoh@shearndelamore.com | +603 2027 2869 |
| Dispute Resolution | Datin Jeyanthini Kannaperan | jeyanthini@shearndelamore.com | +603 2027 2849 |
| Employment & Administrative Law | Sivabalah Nadarajah | sivabalah@shearndelamore.com | +603 2027 2866 |
| Energy, Natural Resources & Green Technology | Datin Grace C G Yeoh | gcgyeoh@shearndelamore.com | +603 2027 2869 |
| Engineering & Construction | Rodney Gomez | rodney@shearndelamore.com | +603 2027 2890 |
| Environmental | Dhinesh Bhaskaran | dhinesh@shearndelamore.com | +603 2027 2897 |
| Financial Services | Christina S C Kow | christina@shearndelamore.com | +603 2027 2786 |
| Immigration | Suganthi Singam | suganthi@shearndelamore.com | +603 2027 2829 |
| Infrastructure & Projects | Rodney Gomez | rodney@shearndelamore.com | +603 2027 2890 |
| Intellectual Property | Karen Abraham | karen@shearndelamore.com | +603 2027 2893 |
| Personal Data Protection & Privacy Laws | Rabindra S Nathan | rabindra@shearndelamore.com | +603 2027 2871 |
| Private Wealth & Family Business | Goh Ka Im | kgoh@shearndelamore.com | +603 2027 2848 |
| Real Estate | Sar Sau Yee | sysar@shearndelamore.com | +603 2027 2777 |
| Regulatory Compliance & Enforcement | Rabindra S Nathan | rabindra@shearndelamore.com | +603 2027 2871 |
| Shipping & Maritime | Rajasingam Gothandapani | rajasingam@shearndelamore.com | +603 2027 2911 |
| Tax & Revenue | Goh Ka Im | kgoh@shearndelamore.com | +603 2027 2848 |
| Technology, Media & Telco | Timothy Siaw | timothy@shearndelamore.com |
Lawyer Profiles
| Photo | Name | Position | Profile |
|---|---|---|---|
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Ms Karen Abraham | Partner since 2001 | View Profile |
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Ms Anita Balakrishnan | Partner since 2008 | View Profile |
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Mr Dhinesh Bhaskaran | Partner since 2001 | View Profile |
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Ms Lorraine Cheah | Partner since 1998 | View Profile |
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Ms Reena Enbasegaram | Partner since 2012 | View Profile |
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Mr Rodney Gomez | Partner since 2001 | View Profile |
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Mr Rajasingam Gothandapani | Partner since 2003 | View Profile |
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Ms Goh Ka Im | Partner since 1997 | View Profile |
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Ms Jeyanthini Kannaperan | Partner since 1997 | View Profile |
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Mr Wong Kian Jun | Partner since 2015 | View Profile |
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Ms Christina S C Kow | Partner since 2001 | View Profile |
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Ms Sathya Kumardas | Partner since 2012 | View Profile |
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Ms Pamela Kung | Partner since 2011 | View Profile |
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Mr Alexius Lee | Partner since 2012 | View Profile |
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Mr Jimmy Liew | Partner since 2010 | View Profile |
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Ms Michelle C Y Loi | Partner since 2013 | View Profile |
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Mr Raymond T C Low | Partner since 2005 | View Profile |
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Ms Jyeshta Mahendran | Partner since 2009 | View Profile |
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Ms Nurulhuda Mansor | Partner since 2017 | View Profile |
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Mr Yee Mei Ken | Partner since 2005 | View Profile |
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Ms K Shanti Mogan | Partner since 2001 | View Profile |
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Mr Rabindra S Nathan | Partner since 1997 | View Profile |
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Ms Putri Noor Shariza Noordin | Partner since 2001 | View Profile |
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Ms Marhaini Nordin | Partner since 2006 | View Profile |
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Ms Foong Pui Chi | Partner since 2016 | View Profile |
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Mr Anand Raj | Partner since 2003 | View Profile |
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Ms Sau Yee Sar | Partner since 1991 | View Profile |
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Mr Nad Segaram | Partner since 2004 | View Profile |
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Ms Zaraihan Shaari | Partner since 2004 | View Profile |
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Mr Indran Shanmuganathan | Partner since 2005 | View Profile |
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Mr Timothy Siaw | Partner since 2003 | View Profile |
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Ms Soo Siew Mei | Partner since 2017 | View Profile |
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Ms Suganthi Singam | Partner since 2005 | View Profile |
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Mr N Sivabalah | Partner since 1995 | View Profile |
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Mr Ng Swee Kee | Consultant for Corporate/M&A, China Desk, Energy, Infrastructure and TMT | View Profile |
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Mr Nicholas Tan Choi Chuan | Partner since 2015 | View Profile |
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Mr Toi Tee Toen | Partner since 2017 | View Profile |
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Mr Sagadaven Thangavelu | Partner since 2003 | View Profile |
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Ms Janet Toh | Partner since 2011. | View Profile |
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Mr VIjayan Venugopal | Partner since 2002 | View Profile |
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Ms Lai Wai Fong | Partner since 2010 | View Profile |
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Ms Lilien Wong | Partner since 2019 | View Profile |
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Ms Michelle Wong Min Er | Partner since 2015 | View Profile |
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Ms Grace C G Yeoh | Partner since 1997 | View Profile |
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Ms Irene Yong | Partner since 2008 | View Profile |
Staff Figures
Number of lawyers : 100+Languages
Bahasa Malaysia English Mandarin and various Chinese and Indian dialectsMemberships
ABA (American Bar Association) American Intellectual Property Law Association (AIPLA) Inter-Pacific Bar Association (IPBA) IBA (International Bar Association) INSOL International ISDA ASEAN IPA Asian Patent Attorneys Association (APPA) International Trade Mark Association (INTA) International AntiCounterfeiting Coalition (IACC) Licensing Executives Society International International Fiscal Association (IFA) World Law Group World Services Group Employment Law Alliance Malaysia Australia Business Council American Chamber of Commerce (AMCHAM) Hong Kong-Malaysia Business Association EU-Malaysia International Chambers of CommerceOther
Contacts : Dhinesh Bhaskaran (Managing Partner) | Tel: +603 2027 2897 | Email: dhinesh@shearndelamore.comClient Testimonials
CLIENT: N/A
COMPANY/FIRM: Scientex Berhad
TESTIMONIAL: The firm’s ability to provide sound legal advice with in-depth analysis of complex issues whilst managing tight timelines are amongst its strongest attributes. Technically sound with expertise in many diverse areas of practice, the firm is readily accessible whenever urgent answers and solutions are sought. The firm’s vast experience in handling major corporate transactions enables it to offer unique insights and render commercially sound yet practical advice. Ability to grasp and understand complex issues, identifying critical issues and offering innovative and practical solutions acceptable to all are important valued added skills and attributes that distinguishes the firm from others.
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COMPANY/FIRM: N/A
TESTIMONIAL: “Very proactive in negotiations; fast turnaround of work; understand the client’s needs, requirements and limitations; sound and practical advice; and involvement of senior partners with vast experience and skills.”
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COMPANY/FIRM: N/A
TESTIMONIAL: ‘Shearn Delamore & Co. team provides sound legal advice, in-depth analysis of complex issues and effective & innovative solutions to various issues.”
CLIENT: N/A
COMPANY/FIRM: N/A
TESTIMONIAL: “They have a very reliable, knowledgeable, efficient and hard-working team who help clients in understanding the various issues and suggest best solutions and way forward.”
CLIENT: N/A
COMPANY/FIRM: N/A
TESTIMONIAL: “The firm provides quality and practical advice at a competitive price. Lawyers are very knowledgeable and are leading practitioners in the industry. The firm may be able to invest more in legal tech, as global law firms have done.”
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TESTIMONIAL: “Their advice and solutions have been brilliant and enabled us in making decisions for complex situations.”
CLIENT: N/A
COMPANY/FIRM: N/A
TESTIMONIAL: “The team has the immense ability to understand a lot of new information within a very short period of time related to a business they were previously not familiar with.”