Greene & Greene > Bury St Edmunds, England > Firm Profile

‘Greene & Greene provided legal support throughout our business sale process. I found the team exceptional in the service, commitment, advice and professionalism. We had some very tight timeframes to achieve and these were met without excuses. Final costs were very close to the initial budget costs provided. All aspects of the sale, business and personal were addressed within the practice.’

‘Andrew Cooper of Greene & Greene provided excellent support throughout our business sale process both legally and personally. Having some very tight timeframes to achieve, Andrew was always available telephone and email, whatever the time and over weekend periods. I could not fault Andrew and he was a pleasure to work with. Overall in my 30 years in business, Andrew is by far the most impressive solicitor I have come across.’

‘Mark Whittaker is exceptionally good at commercial elements to the deals, not just the words on the page.’

‘Excellent advisory with merger & acquisitions. Very good commercial advice and support.’

‘Mark Whittaker provides pragmatic advice. Clear and focused and delivered with a calm and clear view. Nothing impacts Mark’s measured and considered view. Mark gets the job done with pragmatism & impactful. Top class lawyer.’

‘Technical legal and sector knowledge, fantastic and responsive client service, long term delivery, good pricing / billing.’

‘Simon Ratcliffe is extremely helpful and his team are very knowledgeable and capable. They are always quick to respond which is not typical of most of the solicitors we work with.’

‘This is a provincial firm with a proper corporate approach, offering a service akin to a City practice in Suffolk.’

‘Michael Batty is very experienced and extremely acute. Cool head under pressure.’

‘The fee earners are all, or almost all, partners and therefore clients can have confidence that their cases will be dealt with at a high level and not delegated on a day-to-day basis to less senior people with less experience. Where a case requires input from more than one partner, in particular where different specialisations are involved, the relevant partners work well together.’

‘Rob Adam is the partner with whom I have had most dealings over many years at Greene & Greene and his previous firm. He has a good balance between pursuing cases assertively on behalf of his clients and knowing when to try and achieve a satisfactory settlement. Clients seem to like his approach very much; he has a very easy way with clients.

‘Sarah Western is a very enthusiastic litigator.’

‘Rob Adam should be working at a Magic Circle firm and his clients are lucky to have him in East Anglia at those rates.’

‘Michael Batty – an extremely able and a safe pair of hands’

‘Michael Batty is a serious and capable commercial litigator.’

‘Very impressed with the level of professionalism in all departments I have had contact with.’

‘Rob Adam has been outstanding in his approach to the many issues that were involved in connection with a contentious probate. Martine Swaep is approachable, professional and has excelled in all matters connected to the probate of the estate of my late husband.’

‘Greene & Greene are like a breath of fresh air in the world of law firms and I have dealt with several over the years. From first contact all staff are on the button and extremely personable. They handle clients with sensitivity and professionalism. All aspects are thoroughly explained prior to initial consultation. The entire practice work as one and each department support each other and draw from each others strengths. Greene & Greene give you confidence in their capabilities and make you feel that you are in safe hands, which has borne out in my complicated case.’

‘Rob Adam is highly intelligent, sharp but very personable. My case developed at an alarming rate and took unexpected twists and turns almost immediately. Rob handled the change in direction brilliantly, was able to reassess the case and advise accordingly. Rob remained cool, calm and collected, was able to again reassess, advise but also take into consideration his client’s wishes, find a way forward and call on his team and partners to assist. Rob Adam has restored my faith in the justice system and his integrity is admirable.’

‘Rob Adam is a highly pragmatic, experienced and sensible litigator, who is not afraid to get his hands dirty.’

‘Greene & Greene are a strong team of talented solicitors. The customer service provided to clients is excellent.’

‘Rob Adam is a pleasure to work with. He is very clever, sensible and gives pragmatic advice. He has a lovely way with clients and works hard to ensure that they receive the best outcome possible.’

‘Our experience of Greene & Greene has been very good and we will move to work across all legal matters with other departments and team members.’

‘Zoe Hodge and the team are professional, discreet, and responsive. Zoe’s experience and knowledge mean that she has been able to support our family throughout very challenging times, and has handled our probate with kindness and sensitivity. She is always responsive and yet has the patience to wait for us to sort things out at our end, if we need to. We have followed Zoe from her previous practice, who had handled our affairs for many years, because she is exceptional.’

‘Exemplary collaboration enabling the client to feel empowered and the situation fully under control.’

‘Exceptional people/customer & communication skills displayed in a heightened situation around an estate that was intestate with multiple viewpoints being put forward by strong individuals which lead to conflict. The solicitor stepped in removed all heat points and fully established the situation to multiple individuals.’

‘Excellent team to client service. Though I was overseas the communication was prompt and queries quickly answered. The legal process we were going through was clearly explained and steps outlined.’

‘Nigel Scase was the main person we dealt with and he was excellent.’

‘From the very first conversation I was convinced I was using them. They immediately showed interest in my situation compared to other practices that spoke time as if it was just another employment case. I feel many solicitors talk down to customers but Selene Holden and Angharad Ellis Owen were unbelievably good at communicating. Always available, very very efficient and prompt. Customer service was first class.’

‘Selene Holden – experienced partner who puts the client’s needs first and focusses firmly on getting the best result for them. Greg Jones – a hard worker with very good technical knowledge. Angharad Ellis Owen – extremely personable and effective at putting the client at ease while also possession very good in depth knowledge of the law.’

‘Selene Holden and Angharad Ellis Owen are extremely professional. Patient and very understanding. Filled me with confidence through the whole process. They are the best solicitors I have ever worked with. I would recommend them to everyone.’

‘Selene Holden has supported me and my company for 15 years. We have never had a negative outcome or lost any challenge in which Selene has guided us. We work in manufacturing and she is able to adapt he offer to suit all levels and is never condescending or seemingly frustrated with repeating basic information’

‘We have worked with Greene & Greene on all employee and privacy matters since 2016. The team consistently demonstrate excellent legal knowledge as well as business acumen. What makes Greene & Greene stand out is that they understand our business and our culture deliver appropriate and creative solutions to our issues. We enjoy working with them proactively and they are swift and efficient when the situation calls for it. We are grateful for the partnership and see them as a natural extension of our own team.’

‘Greg Jones is my main contact. He is very easy to get hold of, always calls back, manages his time extremely well letting me know what to expect and by when when. He listens very carefully and gives very appropriate solutions to our solutions. We are able to debate situations and come to thought out solution. I value this immensely as I have worked with many lawyers who give you solutions before listening to the entirety of your problem or give solutions which serve their egos rather than my business.’

‘The team provide very clear advice and do it efficiently. Providing a level of service that you would expect from a top London firm.’

‘Right from the start Greene & Greene produced clear, comprehensive details of how they operate, managed expectations and made an outline plan. They are warm and efficient whilst oozing professionalism. Nothing flash, just down to business with exceptional knowledge and forward looking positivity.’

‘Fantastic team all great communicators with a strong knowledge of the law. Two stand out partners for me are Stuart Hughes and Melanie Pilmer. I have worked with both in the past on different cases and been impressed by the professionalism and their desire to drive great client out comes every time.’

‘Stuart Hughes – Really fights his client’s corner. Tough and no nonsense and excellent on the law. Melanie Pilmer is very thorough and always a pleasure to work with. Emma Alfieri is well organised and proactive, and she is well liked by her clients.’

‘Extremely efficient running their practice long-distance during lockdown, really you wouldn’t have known they were operating in such difficult circumstances. Clear and concise monthly billing.’

‘Stuart Hughes nailed it, ever ready, practical with a dry sense of humour, an amazing capability to see through the fog and tears – to the important points, and a constant reality check. He really knows his stuff, never forgets a detail, and at the end of the day, always had my back.’

‘A very professional set up in the offices. Initial meeting very frank and informative, explaining my position and my options. All expected costs were explained initially and updated throughout. Efficient turn around between each step of the process. Prompt replies to emails and phone calls.’

‘Very professional approach, not swayed by personal opinion and was frank about what I should expect from each step of the process. Was firm about not giving me any illusions about how the process might unfold. No sign of bias – very ethical approach. Great attention to detail. Clearly very experienced and knowledgeable in their field.’

‘The people make Greene and Greene unique. Their billing is always transparent and clear. There is a great breath of skills in the team with good diversity. They collaborate well with other professional like financial advisers for example which can add greater value to their client situations.’

‘The team are always communicative and reactive whenever needed. One of the team will inevitably have the right answer.’

‘I work closely with Julia Cardy and she has always been very communicative and able to assist in every Commercial Property matter I have needed.’

‘Julia Cardy provides excellent client service. Her response times are swift. She provides constructive advice and guidance.’

‘Clear concise and prompt advice given on all instructed work’

‘We only work with Hugo Greer-Walker and we value all of the work undertaken on our behalf. The relationship is built on mutual respect and trust.’

‘Very efficient, friendly and willing to help in whatever way possible.’

‘Hugo Greer Walker was thorough, conscious and practical and saw through a complicated and long drawn out transaction of a development site to a large institution involving many parties.’

‘Easily accessible and responses are always very prompt. Advice given is always clear and concise and easily understood by someone who is not schooled in the matter that is being dealt with.’

‘Sarah Western is quick to respond to queries and provides clear illustrations of the work she can and will undertake, and timescales involved. Subsequent correspondence and advice is delivered in a clear, concise and easy to understand format.’

‘Small firm ethos but big firm knowledge and skillset, Greene and Greene are very knowledgeable in construction law whilst maintaining a personal approach with its clients. I can not praise them enough for the support and advice they have provided me over the last few years on some complex issues.’

‘Sarah Western is always a pleasure to deal with, professional yet personable. She goes above and beyond to ensure total client satisfaction.’

‘Very efficient and friendly. Hugo Greer-Walker is highly knowledgeable.’

‘Greene and Greene are, in my opinion, a no non-sense firm. They know what needs to be done and how to achieve it. Their advice is always on point and you know where you stand. The will make sure you are fully informed on the position before you proceed and they take the time to understand your position and business. This is a cultural root of the business which I have found in all area. You get what you pay for and with Greene and Greene, I have always found the end result always outweighed the fees.’

‘Sarah Western is a stand out for our business, she has, in one particular case, managed to deal with a very challenging customer, took on all the strain and stress of the contract, dealt with the matter impeccably and got the result we needed. Professional, direct and assured. Absolute godsend when things needs a stronger play!’

‘Always on hand to help whenever you need advice.’

‘Rob Adam really helped my husband and I through our tough situation, he was at the end of a phone whenever we needed his help.’

‘Michael Batty – Extremely able and a safe pair of hands’

‘The firm has skilled, committed individuals and yet has a personal touch.’