Gotelee Solicitors > Ipswich, England > Firm Profile

‘Understanding and supportive with good personal service, direct and good legal advice.’

‘Hugh Rowland was extremely knowledgeable and well practised in this specific area of the law. He dealt with my case sympathetically and commitment to me.’

‘They do seem to be well organised and kept up communications all through the pandemic. There was a good balance between dealing with the Solicitor and supporting staff. The standard seem to be high in comparison with other firms.’

‘They seemed very professional and to the point and had a good command of the law in the area we were working in.’

‘Very sympathetic and patient when dealing with a sensitive situation.’

‘From my first contact with Gotelee Solicitors to the last dealings with them everything was performed and carried out in a thoroughly professional manner. However, this didn’t stop the firm treating me as an individual and with a personal touch. All of this was very reassuring given the position I found myself in and helped to alleviate some of my fears.’

‘Nearly all my dealings were with Matthew Swash. The service he provided was in my opinion exceptional. He was straightforward in his dealings with me so I was fully aware of what was happening and the situation that I was in. The case he prepared on my behalf and presented to the Police was instrumental in helping reach the outcome that we did. His attention to detail and the way he interpreted the information that we gave him was remarkable and really helped highlight to the Police where they should perhaps be concentrating their efforts.’

‘I have worked regularly with Matthew Swash for over 10 years. His client care is outstanding. He has a ready empathy, and is meticulous in explaining law and procedure to clients. He works particularly well with his vulnerable clientele, and is perceptive in identifying potential areas in which expert witnesses will be needed to assist the trial process. He is fearlessly robust in protecting his client’s interests in dealing with the police. He is a diligent litigator and a pleasure to work with.’

‘The most outstanding and refreshing thing about working with Gotelee is the strength of the relationships that you form with them. They are very human- which is (in my experience) rare across the board in legal firms. Everyone is so willing to help and they seem to have a culture where they thrive on helping their customers. They work quickly, respond quickly and their knowledge is great. I found it refreshing that they listen to my needs and don’t just come up with a blanket standard solution.’

‘My company is a bit unusual and our approach isn’t very traditional, and Gotelee have helped us in the tone we want, not in some stiff legal style.’

‘I have worked with multiple people at Gotelee over the last five years and every single person has been kind, fun, knowledgeable and responsive. I feel listened to, cared for and I feel like a unique client, not just a number or a job. I have has especially good interactions with Andrew West and Marie Allen and both have left me feeling hopeful, energised and confident that every detail was thought through. I honestly cannot fault anyone- the best service I have ever had from legal professionals.’

‘The firm is a traditional business with care for its clients needs. Access to the advice on the HR retainer has always been timely and responsive. The employment team understands the needs of a business at our size that also has the family element which fits with our values.’

‘Access to Andrew West has always been brilliant. He is responsive, pragmatic and the business trusts the advice he gives. He gives no nonsense approach with measured risk for each situation and talks in a language we all understand at every level. He is my go to for all HR advice and would always recommend him to any business needing employment law or HR support.’

‘Everybody I had dealings with gave a ‘family’ feel to the company as opposed to being a faceless corporate company. Everybody from the receptionist through to my lawyer, John Simpson, to the accounting staff were incredible friendly and welcoming whilst still being professional in approach.’

‘John Simpson made the process of my divorce clear and straightforward. He explained everything to me as we went along and always kept me information either by telephone or letter. His calm manner gave me confidence. John and the company made me feel that I was being treated as an individual, that my case was important not that I was just another case/statistic.’

‘The first thing would be their kindness and willingness to listen to you about every detail of your situation. Their strengths and capabilities are endless, whatever angle you come at they point you in the right direction. Other firms just seem to have a quick fix attitude but Gotelee Solicitors really makes you feel part of their family. Every aspect of communication from emails to billing is easy and very understanding. I would not even think about going anywhere else as they work with you in every possible way to achieve the right result.’

‘What can I say about John Simpson – the first thing that makes him different from others is his knowledge and understanding of your situation. He listens to every word you say and guides you in the right direction. I have been with John for nearly three years now and every bit of advice he has given me has been successful.’

‘Without John Simpson’s guidance I would hate to think where I would be now, not only has he helped me but also my two children in providing us with a better life together. Mr Simpson is truly a remarkable man in everyway and I value his passion, his respect, his knowledge and most of all his kindness in what has been a very tough time for me and my children. A truly truly remarkable man.’

‘The Family department were excellent, the communication was first class always keeping me up to date with proceedings. Very efficient and professional.’

‘John Simpson showed compassion to my situation and would always offer me advice on the best approach to take. He was always respectful in engaging with my ex partners solicitor even when the same could not be said of them. I feel having John by my side in court was one of the key factors in getting the result I wanted and deserved. I can’t recommend John highly enough.’

‘I am going through a very difficult divorce and my solicitor Samantha Markham has been amazing throughout. Extremely professional in some very trying circumstances.’

‘I have used Gotelees for a wide range of business needs, from property to litigation and even criminal. I have found them to be strong in all departments. A thoroughly professional firm.’