North West

Weightmans has announced the appointment of Caroline Johnson as its new Claims Director and Executive Board Member. Based in the firm’s London office, Caroline’s arrival marks a major step in Weightmans’ ongoing commitment to advancing its Claims expertise and supporting its Claims clients with industry-leading knowledge and service. With more than 30 years’ experience in the Insurance sector, Caroline has held senior positions at Royal & Sun Alliance, LV=, and most recently as Claims Director at Allianz Personal, where she led a team of 1,500 professionals. Renowned for her leadership, operational excellence, customer focus, and passion for digital transformation, Caroline is widely respected throughout the industry for her strategic insight and dedication to client success. Caroline joins the Weightmans Board as an Executive Director, further strengthening female representation at the firm’s highest level. In preparation for a smooth transition, Caroline is working closely with outgoing Claims Director Rob Williams, who will retire from the Board at the end of the financial year. Sarah Walton, Managing Partner at Weightmans, commented: “Following Rob’s decision to retire from the Board, we saw an opportunity to bring in external expertise that would deliver fresh thinking, broader experience and new perspectives. Our priority was to find someone with a deep understanding of our markets and clients. “Caroline will strengthen our Claims proposition both internally and externally, drive client delivery and operational excellence, and enable senior Claims partners to focus on strategic growth and key client relationships. Her appointment reflects our strategic priorities, and the Board and I are excited to work with her.” Caroline Johnson commented: “I am delighted to join Weightmans at such an exciting time. I am passionate about driving innovation, championing collaboration, and delivering client excellence. I look forward to working alongside my new colleagues to further develop our claims offering and support the firm’s growth ambitions.” Kieran Jones, Head of Insurance, added: "It is great to have Caroline join us, bringing such comprehensive knowledge of what good looks like for Claims clients." This appointment follows a series of significant leadership changes at Weightmans, including the promotion of Catriona Wolfenden and Jane Price to the equity partnership, and the appointment of Chantal Hannell as IT Director.