Firms To Watch: Travel

Enable Law recently made a notable hire with the addition of ex-Blake Morgan LLP litigator Eleanor Armstrong as managing associate; she now leads the firm’s international personal injury practice.

Travel in London

Blake Morgan LLP

The key names at Blake Morgan LLP are London-based consultant Ian Skuse, who leads the travel: regulatory and commercial team, and Daniel Scognamiglio, who heads up the travel team from the firm's Southampton office. On the regulatory and commercial side, the firm has a track record of work for airlines, holiday companies and tour operators, while on the personal injury front, the firm works with insurers, claimants, defendants, airlines and holiday companies on a wide range of claims. Associates Katherine Ettridge and Iqval Dale are well-regarded up-and-coming members of the team.

Practice head(s):

Daniel Scognamiglio; Ian Skuse

Other key lawyers:

Katherine Ettridge; Iqval Dale

Testimonials

‘Blake Morgan have been working this field for many years and have a good deal of experience in it.’

‘Daniel Scognamiglio stands out as knowing all there is to know about travel law and as being a realistic and hardly negotiator.’

‘A specialist firm which provides premium but cost-effective legal services for national and international clients.’

‘Daniel Sconamiglio – leads from the front; very commercially astute; brave and prepared to take the most difficult and ground-breaking cases to the highest appellate levels to make new lew. A legal pioneer.

‘Katherine Ettridge and Iqval Dale are both associate rising stars in their own right.’

‘Blake Morgan have an expert, commercial savvy, and highly efficient team.’

‘Daniel Scognamiglio has depth and breadth of knowledge of international personal injury and insurance matter which make him stand out from the crowd.’

‘Daniel Scognamiglio is brilliant – smooth, intelligent, charming. Clients love him.’

Key clients

AXA Insurance/AXA Travel Insurance

DAS

Ageas

Admiral

MAAF

Travelers

ERV

Air France

KLM

Omega World Travel

Altour International Inc.

Ovation Travel

Ickenham Travel Group plc

Great Canadian Railtour Company (Rocky Mountaineer Railway)

Sunset Travel Limited

Meon Valley Business Travel

Healthy Holidays

Travel Talk Adventures

GlobalStar Travel Management

Ski Basics

Air France

KLM

Omega World Travel

Altour International Inc.

Ovation Travel

Ickenham Travel Group plc

Great Canadian Railtour Company (Rocky Mountaineer Railway)

Sunset Travel Limited

Meon Valley Business Travel

Healthy Holidays

Travel Talk Adventures

GlobalStar Travel Management

Ski Basics

Work highlights

  • Acted for a claimant involved in a road traffic accident in Mexico involving traumatic brain injury. The claim was resolved via mediation for approximately £1m.
  • Successfully defended a claim brought by a policyholder against an insurer client for incorrectly denying claim leading to significant ongoing difficulties.
  • Advising Air France KLM during the pandemic on flight cancellations, quarantines, red list destinations and vaccination requirements.

Clyde & Co

Clyde & Co merged with BLM in mid-2022, a deal which has created 'a market leading national firm’, bringing together talented and experienced lawyers from both sides. Matthew Ford heads the casualty team, travel and tour operator team, and travel practice group from London, while in Manchester, Chris Murray specialises in complex personal injury litigation. The Edinburgh-based Greg MacDougall heads up the Scottish travel and holiday claims practice; while Birmingham office head Sarah Hill is also head of fraud. Other key names include Emily List, a member of the travel and tour operator liability team in London and and well-regarded legal director Craig Evans in Manchester.

Practice head(s):

Chris Murray; Matthew Ford; Greg MacDougall; Sarah Hill

Other key lawyers:

Robert Muttock; Emily List; Craig Evans; Mark Hemsted; Sandeep Aujla

Testimonials

‘A superb and well-oiled machine acting mainly (but not exclusively) for foreign insurance companies. Responsive to their clients and realistic in the sensible commercial advice that they provide. The leading player on the defendant side of the court.’

‘Robert Muttock has seen-it-all, has a brilliant bedside manner with clients and always goes the extra mile.’

‘Craig Evans is a huge enthusiast for cross-border personal injury work with a keen feel for the issues. A superb defendant lawyer.’

‘Craig Evans – entrusted, rightly, with the very heaviest and most challenging cases: a savvy and consummate professional who takes time to develop the juniors into his mould, making for a complete team.’

‘Craig Evans is a shrewd litigator, willing to obtain settlement on the right terms but not frightened to go to trial if necessary. He has previous experience of representing claimants so has a broad perspective.’

‘Our key contact and day to day handling partner is Mark Hemsted. Mark is the primary business lead on this specialist work and brings a wealth of expert knowledge to support our people.’

‘We have always found the firm to be efficient, professional and all the team have a vast amount of knowledge and expertise in aviation and law in their jurisdictions. We would definitely continue to use the firm.’

‘Matthew Ford, Emily List and Sandeep Aujla all stand out as exemplifying the firm’s pragmatic and reasonable stance. They are tough negotiators – but not unreasonable ones – and they get some great results.’

Key clients

easyJet holidays

easyJet – EL claim

Jet2 holidays Ltd

Sandals

Red Sea Holidays

HotelBeds

Olympic Holidays

On The Beach – Scottish claims

Audley Travel

Leger Holidays

Tours Abroad

LastMinute.com

Best western Italy

InterContinental Hotels Group

Work highlights

  • Instructed by MMA Insurance via their English agent, Covea, to deal with legal proceedings arising out of a road traffic accident which occurred in France. The claimant suffered a significant head injury as a result of the accident resulting in a substantial care and loss of earnings claims.
  • Instructed in respect of a claim by a Spanish national, who was injured in Scotland in 2018 when a bus upon which she was travelling collided into a wall; one of 29 claims that have been raised against the client by passengers who were on board the bus.
  • Successfully defended a number of gastric illness claims at trial for Jet2 holidays.

DAC Beachcroft LLP

DAC Beachcroft LLP's growing travel and tourism team is led from Birmingham by Jasminka O’Hora, who has an 'excellent industry reputation', working for an 'impressive array of European motor insurance clients'. She works alongside fellow travel litigator Kieran Mitchell, an 'expert lawyer in foreign claims and procedures'; the duo have more recently been joined by well-regarded associate Nicola Rostron from Slater and Gordon.

Practice head(s):

Jasminka O’Hora

Other key lawyers:

Kieran Mitchell; Nicola Rostron

Testimonials

‘DAC Beachcroft are able to provide a tailored product at competitive pricing with a team of very experienced dedicated file handlers members that provide an excellent service provision meeting our niche requirements.’

‘A well regarded team known for its specialism in dealing with international RTA litigation where complex issues arise in respect of jurisdiction and applicable law. Known for being willing to litigate matters through to trial.’

‘DAC Beachcroft is probably the English firm with the greatest tradition in the defence of Spanish tourist interests in the UK in personal injury claims. They work with practically all Spanish insurance companies and know very well how to guide and advise them regarding the particularities of the English legal system.’

‘Kieran Mitchell is able to deal with complex constellations in cross-border claims and is willing to take the lead when addressing issues identified within his team.’

‘Kieran Mitchell – skilled tactician, built on experience of Tunisia inquests and cases arising out of overseas criminal acts.’

‘Jasminka O’Hora – excellent industry reputation, impressive array of European motor insurance clients.’

‘Kieran Mitchell, is not only an expert lawyer in foreign claims and procedures, but gets the results that gives us reassurance that the claim will be handled in the right way for all parties. His technical legal knowledge on cross border claims is second to none, and that gives us the confidence that every instruction will be dealt with competently.’

‘In Birmingham, Jaz O’Hora and Kieran Mitchell are an excellent pair of feisty and experienced cross border litigators.’

Key clients

InterEurope European Law Service AG

National Farmers Union Mutual Insurance Society Limited

InterEurope European Law Service AG

EUI Limited t/a Admiral Insurance

Axa Seguros Generales S.A

Chubb European Group Limited Surcusal En Espana

InterEurope European Law Service AG

Generali Espana Sociedad Anomina De Seguros Y Reaseguros

Work highlights

  • Instructed by Chubb European Group Limited Surcusal En Espana, (a Spanish public liability insurer) in proceedings brought against them by an individual who has appeared on Love Island and who was injured whilst at a champagne spray party in Ibiza.
  • Instructed by Generali Espana Sociedad Anomina De Seguros Y Reaseguros (a Spanish public liability insurer) in respect of a slip and trip accident at a Spanish hotel.
  • Represented Signal Iduna and successfully settled a claim pleaded in excess of £1 million for £280,000.

Deloitte Legal

With a particular focus on the growing impact of technology in the travel industry, Deloitte Legal specialises in regulatory advice and commercial contracts for tour operators, travel agents, hotels and festival companies. Most recently, the team has advised numerous high profile domestic and international clients on navigating the challenges of Brexit and COVID-19. Leading the team with 12 years’ travel law experience, Farina Azam focuses on ATOL and package travel regulations, while Luke Golding’s strengths in contracts are a notable asset to the team.

Practice head(s):

Farina Azam

Other key lawyers:

Luke Golding

Key clients

Global Travel Collection UK Limited (formerly Travel Leaders Group UK Limited)

The Travel Network Group Limited

Active Travel Group Limited (t/a Ski Solutions)

The Thinking Traveller Limited

Travelzoo (UK) Limited

Abercrombie & Kent Ltd

Sunvil Travel Limited

G Adventures Inc

Travel Up Group Plc

Lusso Travel Limited

DMH Stallard LLP

The travel department at DMH Stallard LLP demonstrates notable expertise in matters relating to package travel and ATOL regulations, as well as advising on commercial agreements for agencies and suppliers. With a focus on technology, department head Debbie Venn is particularly well versed in the e-commerce, data protection and cyber aspects of the travel industry. Rebecca Thornley-Gibson and Abigail Maino bring extensive employment experience, while Helen Mead’s strengths in corporate and M&A round out the team.

Practice head(s):

Debbie Venn

Testimonials

‘Nothing was ever too much trouble whenever I called for advice, whoever it was I spoke to. Everyone made me feel special and that nothing I was going through was to difficult to work through.’

‘We went through the very stressful process of selling our business. The team at DMH Stallard were always there to help (any time day or night). They were so helpful, professional and knowledgeable. They always had time for me, day or night.’

‘Debbie Venn has specialist industry knowledge for the travel industry.’

Key clients

In2Action Ltd

Specialised Travel Ltd

Airborne Representation Ltd

Hovertravel Ltd

Global Leisure Expedition Cruise Company

Peligoni Booking Services Ltd

CharterSync Ltd

Themis Advisory Ltd

TravelLocal Ltd

15below Ltd

Work highlights

  • Advised Hovertravel Ltd in relation to its customer booking T&Cs, completing a full review and update of terms and arrangements in line with updated consumer laws. Advice given on copyright licensing issues and data protection matters. Also advised on interpretation of the Solent Exclusion order brought in during the pandemic.
  • Providing services to Themis Advisory as a client on a white-labelled basis and to clients of Themis under direct instructions. Advising Themis in relation to marketing services and digital marketing agreement.
  • Advising TravelLocal Ltd on its trading arrangements as an agent selling packages put together by companies based outside of the EU, and compliance with the Package Travel Regulations 2018 and the Package Travel Directive. Also advised on liability issues resulting from the pandemic.

DWF

DWF’s international claims and travel group is widely respected for its insurance expertise, with a highly reputable domestic client base, boasting the likes of Allianz, Ergo Hestia, and Ageas, amongst others. The firm’s international work is equally impressive, with cases stretching to the US and Canada. The practice includes numerous multilingual team members, allow for a comprehensive client service on cross-border matters. The team is jointly led by 'commercially astute' Sara-Jane Eaton  who focuses mostly on catastrophic injury claims, and Claire Bowler who has acted on many international high profile, often complex cases.

Practice head(s):

Sara-Jane Eaton; Claire Bowler

Other key lawyers:

Graham Dickinson; Gurbir Thetty

Testimonials

‘DWF are well-established and have been involved in some of the key decisions relating to private international law in respect of personal injury. They are one of the old guard.’

‘Sara-Jane Eaton is commercially astute and extremely knowledgeable.’

‘The team is first class set with excellent lawyers at all levels of seniority. There is a very strong travel/PI practice.’

‘Jonathan Moss and Gurbir Thetty have very strong client skills combined with sound commercial judgement.’

Key clients

Generali

Van Ameyde (UK and Ireland)

MS Amlin

Tokio Marine Kiln

Hastings Direct

QBE

RSA

The Markerstudy Group

Travelers

LV=

HDI Global

Mannheimer Versicherung AG

Wuerttembergische Versicherung AG

Ergo Hestia

Allianz

Work highlights

  • Advised German insurer Wuerttembergische Versicherung AG in relation to complex applicable law issues arising from a serious road traffic accident in Germany, where German law applies.
  • Acted for bereaved Spanish families following a serious road traffic accident in the UK. Whilst English law applied, the impact of Spanish law was significant and Spanish language skills were essential.
  • Advised insurer Van Ameyde Ireland of Italian hotel in relation to serious injury claim arising in Italy.

Fox Williams LLP

With particular expertise in business-critical travel regulatory matters, the travel department at Fox Williams LLP is a growing multidisciplinary practice. Team leader Rhys Griffiths is a travel sector specialist, particularly in relation to online booking platforms, travel agents and tour operators. Lucy England, who joined from Bird & Bird LLP in 2021, has complemented the team with her expertise in travel technology and aviation. Anna Tindall is a key contact, particularly regarding contractual, regulatory and compliance issues in the aviation sphere. Clients benefit from the close ties between this department and the firm’s other practice areas including dispute resolution, financial services, data protection and corporate.

Practice head(s):

Rhys Griffiths

Other key lawyers:

Lucy England; Anna Tindall

Testimonials

‘The team provides sound advice that is clear and succinct.’

‘Lucy England gives very pragmatic advise. She is quick and extremely easy to work with.’

‘Fox Williams offers exceptional expertise of the regulatory framework underpinning the travel industry. The firm provides pragmatic solutions to difficult problems, and has been very effective in helping the travel industry negotiate the disruption and dislocation caused by Covid -19’s suspension of travel.’

‘Rhys Griffiths provides invaluable expertise of the travel industry regulations, he provides incisive advice, both legal and strategic to his clients. He is extremely adept at representing his clients against regulators, and invariably finds solutions to his client’s advantages.’

‘The team are very quick to respond to our queries and are able to articulate the legal position clearly and concisely.’

‘Rhys Griffiths is available and responsive to our requests. He is also willing to clarify follow up queries and help in-house counsel explain complex concepts to the business.’

‘Travel is a unique sector with a complex and seemingly impenetrable web of rules and regulations. The Fox Williams travel team, led by the incredible Rhys Griffiths, understand how to navigate this better than any other travel practice. I often find other travel practices naive or “in the pocket” of legacy institutions. This team are bold and willing to stand up for their clients in the face of legacy/outdated travel industry dinosaurs. FW is also the place to go for travel tech – they understand how it works better than any other.’

‘Rhys Griffiths is legendary in the travel industry. He understands the regulations back to front and inside out as well as knowing the inner workings, quirks and pressure points of all of the critical industry bodies and regulators. He is bold but sensible and measured, his ability to absorb complex information and apply that to the regs and give fantastic practical/real-life advice is particularly valuable. He is my go-to for all things travel and I would be completely lost without his knowledge, wisdom and advice.’

Key clients

Villa Plus

Sunweb

Lastminute.com

Chillisauce Limited

Serko

loveholidays

On The Beach

Belmond

Secret Escapes

Iglu.com

Yourgolfholidays.com

Spabreaks.com

Travel Network Group

Direct Ferries

App in the Air

Intrepid Travel

Sandals

Virgin Voyages

Thomas Cook

Work highlights

  • Acting for On the Beach in High Court proceedings against Ryanair for flight refunds.
  • Advised various leading OTAs in response to CMA investigations regarding package holiday refunds.
  • Advising one of the world’s largest platforms on its launch of flight sales.

Hextalls LTD

Hextalls LTD is a specialist insurance and disputes firm which operates from bases in Bishop's Stortford and London. In the travel sector, it focuses on acting for tour operators and insurers on personal injury claims, with recent cases concerning deaths on holiday, medical incidents, road traffic accidents and sexual offences. Director Alex Padfield is a hugely experienced practitioner in this area and is known for having 'a very loyal and committed following amongst insurers who value his robust yet pragmatic approach to litigation'.

Practice head(s):

Alex Padfield

Testimonials

‘Hextalls provide a tailored service and a personal touch which is often missing with othersolicitors – their advice is normally clear and to the point but more importantly takes into account economics.’

‘A niche firm which has remained and consolidated its position at the very top of the travel sector for many years. The firm goes from strength to strength.’

‘Hextalls are a niche firm, specialising in particular in the tour operator and cross-border accident field. I have recommended them as a firm able to represent foreign insurers and hotels who have been sued in the English courts. They provide an excellent service without sky high rates, and are good value for the service they provide.’

‘Good clear communication with a friendly plain English approach.’

‘Alex Padfield – his reputation goes before him. He leads a premier league team from the front. Has a very loyal and committed following amongst insurers who value his robust yet pragmatic approach to litigation, never afraid of being prepared to fight whenever necessary.’

‘Alex Padfield’s integrity cannot be doubted and his commitment to his clients, and to his firm, is oustanding.’

‘Alex Padfield is an established player in the field of tour and hotel operator litigation.’

Key clients

Saga Holidays/Saga Cruises

Tokiomarine HCC International Insurance Company

Mapfre Espana Compania de Seguros y Reaseguros

Work highlights

  • Acted for Mapfre Espana in relation to serious injury claims following collapse of a nightclub floor in Spain.
  • Acted for TMHCC in relation to claim alleging negligent treatment by its insured of a passenger on board a cruise ship.
  • Acted for a tour operator and its insurers following serious RTC in Portugal resulting in serious personal injuries and multiple deaths.

HFW

With a focus on crisis management and maritime and aviation matters, HFW is a key firm in the travel space, showing broad experience with cruise lines, ferry operators, ship builders, tour operators and holiday companies. The travel, cruise and leisure department is led by Elinor Dautlich, who brings expertise in shipping contracts, and Zohar Zik, who routinely advises high profile airlines and tour operators. William MacLachlan is particularly known for his work in ship sale and purchase, shipbuilding, ship repair and ship recycling, while Claire Womersley is noted for her high-profile casualty work.

Practice head(s):

Elinor Dautlich; Zohar Zik

Other key lawyers:

William MacLachlan; Claire Womersley; Paul Dean; Angelina Davidson-Houston

Testimonials

‘HFW’s travel: regulatory and commercial practice is extremely commercial and professional. The firm acts for leading travel operators and the cases often raise issues of conflicts of laws and requires work between different jurisdictions. HFW is extremely well-equipped for such international cases.’

‘Claire Womersley is an extremely thoughtful yet tenacious litigator who was formerly a mariner on a cruise liner. She has extensive experience of the practical and technical aspects of cruise operation as well as being an excellent lawyer.’

‘Paul Dean is a tenacious litigator with vast experience in shipping and travel disputes.’

‘Angelina Davidson-Houston is a delight to work with and always on the ball with the detail.’

Key clients

The Transport Ministry of a major western government

We Ski UK

Leading Middle East Airline

Kiwi Rail

Genting Hong Kong Limited

TT-Line Company

Work highlights

  • Acting for KiwiRail on a secured NZ$350m loan facility to purchase two new battery powered Interislander ferries.
  • Advised a state owned Middle Eastern airline client on extending its established cooperation agreements with two separate airlines, helping to boost its destinations worldwide significantly with a view to growing its profile and services worldwide as well as well as future revenue streams.
  • We assisted with the post-delivery financing and delivery of the new Crystal cruise vessel Crystal Endeavor in June 2021.This has included advising on English law/maritime aspects of the amendment and restructuring of its global financing facilities in the summer of 2020 and, more recently, advising on practical issues relating to the Global Class vessel under construction in M.V. Werften shipyard in Germany and trading cruise vessels in the Crystal Cruises business.

Hill Dickinson LLP

Hill Dickinson LLP's London-based personal injury, travel and regulatory practice is led by John Caddies, who specialises in personal injury and disease claims. Recent cases handled by the team have included complex claims concerning lost luggage, as well as accidents on board ferries, yachts and cruise ships, while Caddies also has a track record of work on major post-accident investigations.

Practice head(s):

John Caddies

Other key lawyers:

Sarah Barnes; Javed Ali; Laura Wilson

Testimonials

‘The Hill Dickinson travel team have handled a number of matters for us involving international and EU law as it affects the cruise and ferry industries, and they compare very favourably to other firms.’

‘Javed Ali continues to epitomise all that is good about Hill Dickinson. Being both professional and knowledgeable, Javed is a very effective leader of the team. He is also very adept at communicating to different types of audiences, many of whom have tested him to the full in recent years. I can rest easy when Javed is on the case because he is so very reliable, goes the extra mile when necessary, and always delivers what has been asked of him on time.’

‘Hill Dickinson’s advice is always provided in a timely manner – clear and concise, and very easily relayed.’

‘All the lawyers are easily contactable, friendly and professional. Sarah Barnes, John Caddies and Laura Wilson have worked closely with myself on many complex matters, and have always made themselves available. They are able to provide a high level of service regardless of geographical location and time zone. I am looking forward to working with Hill Dickinson in the future.’

Key clients

Alpine Escape Ski Limited

Royal Air Maroc

Shipowners P&I Club on behalf of their Member Condor Limited

UK P&I Club on behalf of DFDS Ferries

Steamship Insurance Management Services on behalf of Viking Ocean Cruises Ltd

Viking Cruises Ltd

RCL Cruises Ltd

West of England on behalf of their member MSC Cruise Management (UK) Limited

Celestryal Cruises Ltd

Louis Hotel Public Co Ltd

Shipowners P&I Club on behalf of their member Cruise and Maritime voyages limited (in administration)

The Luxury Spa Edit

Work highlights

  • Advised Royal Air Maroc on a claim for lost luggage – the claim was important for the client to defend as the Montreal Convention stipulates a specific maximum sum for lost or delayed luggage and not defending the case would lead to a floodgate of such claims.

Hudgell Solicitors

Hudgell Solicitors represents hundreds of clients across England and Wales, and is recognised for excellent standards of client support, evidenced by their rehabilitation support including medical treatment. The department operates a buddying system, whereby former clients offer support to those with life-changing injuries. The team is led by Paul McClorry, an expert in international law who boasts a 'vast amount of experience' of focusing on complex cross-jurisdictional cases. Extensive international legal contacts support the wide range of work undertaken by the team, with many cases including instructing solicitors in other countries.

Practice head(s):

Paul McClorry

Other key lawyers:

Tracy Stansfield; Stacey Cave

Testimonials

‘Hudgells are an up-coming player in the travel sector who are beginning to make a name for themselves, with an expanding portfolio of cases.’

‘Paul McClorry is an experienced player who has successfully grown his own team at Hudgells with impressive success.’

‘Stacey Cave is very helpful and always prompt to respond to emails or phone calls.’

‘Paul McClorry; a leader by example and trusted. Solidity and skill of the team he leads are second to none. With his personable and approachable nature, fortitude, and trust, Paul’s knowledge and conversance with both the claimant and defendant sides is outstanding.’

Key clients

Cape Verde Group Action

Work highlights

  • Secured a High Court ruling in favour of a client who suffered a life-changing brain injury when involved in an accident at a motorcycling ‘track day’ experience in Spain. Used the firm’s extensive international legal contacts to instruct a Spanish lawyer to advise on liability issues under Spanish law.
  • Acted for the family of a man who died in a ski accident in France, bringing a claim against the English insurer of the other skier.

Hugh James

Hugh James' overseas accidents department has been representing Britons injured in foreign accidents for over 20 years. In addition to being involved in group litigation representing victims of disasters occurring in the sea, air, or by rail, they are also involved in litigation in Africa relating to torture. Co-head of the team, the ‘extremely knowledgeable’  Katherine Allen has specialised in travel litigation since 1999, with particular expertise in brain and spinal injury cases. Mark Harvey , another leader of the team, has particular expertise in dealing with product liability cases, and has been involved in a number of international claims. Senior associate Rebecca James has been commended for her ‘sound instincts for the strengths and weaknesses of a case,’ with her French language skills allowing her to excel in French jurisdiction cases.

Practice head(s):

Katherine Allen; Mark Harvey

Other key lawyers:

Rebecca Gilmore; Aidan Lloyd

Testimonials

‘Hugh James are a niche player in this sector with a small but very experienced team who punch above their weight.’

‘I would recommend Katherine Allen who is a long-standing player in this sector and who is experienced and has great client care skills.’

‘Mark Harvey runs an excellent group of lawyers running complex inter-jurisdictional cases’

‘Rebecca Gilmore is a really safe pair of hands; very knowledgeable about travel law, and with sound instincts for the strengths and weaknesses of a case, and a good track record of negotiating good outcomes for her clients.’

‘Katherine Allen is the standout, always. Her team, especially Rebecca Gilmour, are devoted to her. She is extremely knowledgeable and sensible, with excellent judgement.’

‘They take on the most complex cases without fear and are prepared to battle to see them through, often taking on large multi-nationals who try to give them the run around, but fail.’

‘The team is very experienced in travel law and completely reliable. They know the work inside out and provide a great service to clients.’

Irwin Mitchell

Tracey Storey leads the international serious injury team nationally at Irwin Mitchell, working on a range of high-value, cross-border claims. The diversity of the team allows them to communicate in various languages, lending support to the practice's cross-jurisdictional focus. Key team members include Demetrius Danas, who represented bereaved families and those injured in the Tunisia terrorist attack in 2015, and has vast experience in international litigation. Senior associate Kylie Hutchison has also been part of the team representing individuals affected by the Tunisian attack with their claims against tourism group TUI. Jennifer Lund  is another respected partner; a dual-qualified solicitor/barrister with linguistic capabilities to cater to Spanish and Latin American clients. Notably, the team has been acting on behalf of sixteen claimants against Boeing following the Boeing 737 crash in 2019.

Practice head(s):

Tracey Storey

Other key lawyers:

Demetrius Danas; Kylie Hutchinson; Jennifer Lund; Philip Banks; Jatinder Paul; Cheryl Palmer-Hughes ; Leane Shanks

Testimonials

‘Irwin Mitchell are leaders in cross-border litigation. The team’s travel law knowledge and expertise outshines that of many of their competitors. The team are often involved in the leading cases in this area, demonstrating their expertise in this field. Their knowledge of the law and their client-handling skills place them at the top of their field.’

‘Demetrius Danas has vast experience; he has sound judgement with good common sense. He obtains spectacular results and has been involved in a large number of the leading cases in this field and has been instrumental in the development of this sphere of work. He rightly enjoys his reputation as being the leading solicitor in England in international travel cases.

‘Jennifer Lund is outstanding. She has much experience in this field and secures exceptional results. Her client-handling skills are of the highest. She works hard on her cases. She is able to see the central issues in complex litigation.  She is multi-lingual and puts this to good effect in her international cases. An exceptional lawyer.

‘Jatinder Paul is one of the top solicitors in travel litigation. His expertise in this area is simply second to none. He is hardworking, intelligent, and provides astute legal advice. He consistently achieves fantastic results in his cases. He offers a level of service to his clients that puts him above his competitors.

‘Cheryl-Palmer Hughes is outstanding. She often deals with complex, tricky cases, yet consistently manages to secure excellent outcomes. She continually strives to get the best results possible for her clients, and often does.’

‘Philip Banks is a partner with tremendous experience of all aspects of travel litigation.’

‘Leane Shanks has great technical experience extending over many years. She is fluent in Spanish & French. She has good Portuguese & German. She works to a high standard in international claims. She is a most reliable practitioner. Her client skills are excellent.’

‘Irwin Mitchell are undeniably the market leader for large firms in this field – they have a huge presence, backed up by strength in depth in the sector. They are prepared to take on difficult cases and have won some excellent results, through tenacity and strong strategic thinking.’

Key clients

Tunisian Terrorist attack (Sousse)

X v Kuoni

Stichting Victmes des Dechets Toxiques Côte d’Ivoire

Butt & 5 Ors v D’Amato & Ors

Peter Griffiths v TUI UK Limited

Boeing MAX

Indianna Maddison v TUI UK Ltd

Patrick & Brigitte Fourgeaud v Africa Travel Resource Ltd

Various clients v Dana Airlines Ltd

Carl Duffy v Centraal Beheer Achmea

Horton (Trustee in Bankruptcy of MK)

Shoreham Air Show 2015

Mr Miguel Serra (by his son and Litigation Friend, Feliu Serra) v Margot Holdings Limited

Mr William Marsh v TUI UK Limited

Work highlights

  • Represented the families of 22 British citizens who were killed during the Tunisian terrorist attack, as well as over 60 injured victims, and took legal action against TUI UK Ltd (Thomson Holidays) on behalf of the families of the deceased and those injured.
  • Acted for X, who brought a claim in accordance with the Package Travel Regulations 1992 following her rape and sexual assault whilst she was on a package holiday with Kuoni in Sri Lanka in 2010. The claim was heard in the High Court, Court of Appeal, and the UK Supreme Court before a successful reference to the CJEU.
  • Claimed for 16 clients against The Boeing Company in the USA following the crash of Boeing 737 MAX aircraft operated by Ethiopian Airlines (Flight ET302).

JMW Solicitors LLP

The key name for travel litigation at JMW Solicitors LLP is Joanne Brine, who can draw on substantial experience from previous at a number of other claimant firms. She splits her time between Manchester and London and is known for her 'unparalleled charm and expertise'. Recent claims have included cases involving serious injury, fatal accidents, disease and road traffic accidents. The team is known for its 'broad range of experience in travel law in many different countries'.

Practice head(s):

Joanne Brine

Other key lawyers:

Natasha Ross

Testimonials

‘JMW have substantive experience in dealing with all aspects of travel law including procedural, jurisdiction and substantive law issues.’

‘The JMW team has a broad range of experience in travel law in many different countries, with knowledge of the applicable law and also the experts needed to be instructed.’

‘Joanne Brine – in-depth knowledge of the law, very client-friendly, commercially-minded negotiator.’

‘Joanne Brine has substantive experience in dealing with all aspects of travel law claims. She is also very good at negotiating settlements and getting the highest award for her client’s claim.’

‘Joanne Brine is a cross-border personal injury lawyer of unparalleled charm and expertise. She has immense experience, is a calm presence and is loved by her clients.’

‘Joanne Brine is an approachable, likeable partner who really knows her stuff in this area. She gets excellent results, sometimes from unpromising cases.’

‘Natasha Ross is also very good and as she gains experience will be a very effective partner.’

‘Joanne Brine in particular brings a high level of travel claims experience to the table. She understands the client needs for high-level legal work in a timely manner very well, and she delivers.’

Work highlights

  • Achieved a €1.2m approved settlement for an English claimant who suffered a brain injury in a Greek quad bike accident.
  • Achieved a settlement of £185,000 at JSM shortly before trial fo ra Welsh claimant who suffered multiple orthopaedic injuries when a pedestrian struck by a motorbike in Greece.
  • Secured a settlement of £132,500 for an elderly lady who suffered orthopaedic injuries during a package holiday to Malta.

Kennedys

Fielding 'a great team with a wealth of experience in the travel sector' that is 'an asset to the industry', Kennedys is 'a go-to firm for tour operators and their insurers'; key clients include TUI, Royal Caribbean and Virgin Holidays. The group has been particularly active in advising on sickness claims and has continued to act in the inquest into the deaths of British nationals in the Tunisian beach massacre of June 2015. The 'highly supportive' Claire Mulligan heads up the practice and is a key contact for crisis work including inquests into deaths overseas, catastrophic loss cases and class actions. Other key individuals include 'superstar' practitioner Justin Collins, personal injury specialist Gareth Thomas and senior associates Zoe Hurley and Kiran Birdi.

Practice head(s):

Claire Mulligan

Other key lawyers:

Justin Collins; Gareth Thomas; Zoe Hurley; Kiran Birdi; Milena Iyer

Testimonials

‘Market leaders with years of expertise in the industry and a go-to firm for tour operators and their insurers.’

‘Claire Mulligan, Justin Collins both superstars. Gareth Thomas is another partner not far behind.’

‘A great team with a wealth of experience in the travel sector. They’re an asset to the industry.’

‘We work closely with Claire Mulligan, who is always highly supportive and quick to respond. She’s incredibly knowledgeable and is a keen advocate for travel. We trust her advice implicitly.’

‘Claire Mulligan and her team are all first rate.’

‘They genuinely care about the impact their attention to detail, their skill sets and ultimately the defence of claims will have on underwriting performance.’

‘Claire Mulligan will always find time – however busy she may be – to respond to queries and make it her business to help, whatever the query may be.’

Key clients

TUI UK Limited (Thomson Holidays And First Choice)

ABTA

Touchstone Underwriting

Balkan Holidays Limited

Mark Warner Holidays

Royal Caribbean

Saga Holidays/AXA Corporate Solutions

ABTOI – Association Of British Operators To Italy

Kuoni

Travelopia

Virgin Holidays

Chubb/Hilton International Hotels

Virgin Limited Edition

Easyjet Holidays

Disney US

Disney France

HB Education (PGL, NST, EST)

Outward Bound Group

Select School Travel

Work highlights

  • Handling multiple sickness claims for TUI UK Ltd.
  • Represented TUI UK Limited at the inquest into the deaths of 30 British nationals as a result of the Tunisian beach massacre in June 2015.
  • Represented the Association of British Travel Agents (ABTA Ltd), which was given permission by the Court of Appeal to act as an intervener in the matter of X v Kuoni Travel Ltd (ABTA intervening).

Keystone Law

Servicing both omestic and international clients, the travel experts at Keystone Law have considerable experience in the aviation and cruise industries, deadling witgh regulatory, contractual and financial issues. Trevor Sears brings over 50 years’ travel law experience, recently focusing on multi-jurisdictional regulatory insolvency and restructuring issues, while James Healy-Pratt is a highly experienced aviation lawyer. Simon Murfitt has left the firm.

Other key lawyers:

Trevor Sears; James Healy-Pratt

Testimonials

‘Trevor Sears is exceptional with his experience and knowledge of the travel regulatory sector. He is very practical and commercial too.’

Key clients

Channel Islands Jet Services Limited

CMBC International Holdings Limited

Emerald Global Limited

Hybrid Air Vehicles Limited

CFS Aeroproducts Limited

Work highlights

  • Advised Emerald Global Limited, a travel company now in administration. Administrators from KPMG needed guidance on how to deal with the proposed sale of the business and other regulatory issues affecting the business.
  • Advised Hybrid Air Vehicles Limited Keystone Law, which secured a $200,000,000 investment commitment from GEM Global Yield LLC SCS (GEM) as it pursues a public listing.
  • Advised CFS Aeroproducts Limited,  a major UK jet engine maintenance provider in the commercial, public and military sectors both nationally and internationally, which is intending to work with a new UK counterparty for the development of a new drone based transport project.

Leigh Day

The ‘team of enthusiasts‘ at Leigh Day ‘brings an unsurpassed level of commitment and care to its international personal injury caseload‘; it is able to provide highly specialised advice in relation to cycle accidents abroad and is active in handling foreign enquiries for the National Accident Helpline. Clare Campbell leads the Manchester-based practice ‘with brilliant attention-to-detail and real flair‘, and associate Joseph Dawson ‘has an astute sense of what will work‘. Associate Colin Murphy is also singled out for his ability to ‘combine academic interests in the thornier aspects of cross-border practice with excellent client management skills‘.

Practice head(s):

Clare Campbell

Other key lawyers:

Joseph Dawson; Colin Murphy

Testimonials

‘A team of enthusiasts who bring an unsurpassed level of commitment and care to their international personal injury case load. The team is full of talent: from those with real academic flair to excellent tacticians. They deliver results for their grateful clients.’

‘Clare Campbell leads the team with brilliant attention-to-detail and real flair. She handles her headline-generating caseload with calmness, efficiency and precision. A brilliant lawyer.’

‘Colin Murphy is superb: combining academic interests in the thornier aspects of cross-border practice with excellent client management skills.’

‘Joseph Dawson has an astute sense of what will work. Always well-prepared, he usually has the ear of the Court.’

‘Leigh Day is a firm that I would recommend to a friend. They have an excellent team with a combined experience which is impressive. They are prepared to take on difficult cases and often win them.’

‘There is nothing Clare Campbell doesn’t know about travel law and about the industry. She is an approachable partner but a formidable opponent, without being difficult. Colin Murphy is another one to watch in the area, and Joe Dawson also has a good deal of experience here.’

‘A greatly experienced specialist team who take on all types of travel work.’

‘Clare Campbell – well respected and very experienced in travel law. Her empathetic manner with vulnerable clients is notable.’

Penningtons Manches Cooper LLP

Excelling in cross-jurisdictional personal injury cases and serious brain injury claims, Penningtons Manches Cooper LLP‘s ‘personable and highly competent team‘ is predominantly active on the claimant side, but also has capacity to handle defendant instructions, often acting for policyholders. Group head Mark Lee is ‘skilled, pragmatic and absolutely the go-to guy for travel-related accident and injury issues‘ including catastrophic injury claims, while Warren Collins regularly handles catastrophic injury and fatal accident litigation. Louise High is the key contact for insurers.

Practice head(s):

Mark Lee

Other key lawyers:

Warren Collins; Louise High

Testimonials

‘They have a good reputation in the field and Mark Lee is always solid and sensible. On the defendant side, Louise High is excellent.’

‘Mark Lee – debonair, clever. Louise High – commercially minded, sensible.’

‘Very experienced and knowledgeable in the field. Extensive network and ability to source experts in many jurisdictions. Good understanding of the bespoke nature of the product and practical application of skills.’

‘Mark Lee – extremely approachable. Flexible and accommodating, Mark is happy to pick things up at short notice.’

‘Personable and highly competent team.’

‘Mark Lee; Skilled, pragmatic and absolutely the go-to guy for travel related accident and injury issues.’

‘They have a solid team of people who have been doing travel law for many years and have the experience to deal in a very efficient manner with this type of claims.’

Work highlights

  • Acting for a British national who sustained life changing injuries in a motorbike accident in Germany.

Pierre Thomas Law

The European personal injury and insurance team at Pierre Thomas Law is regarded as 'an excellent niche firm specialising in European cross border litigation for both claimants and defendants'. With all bilingual lawyers as well as a satellite office in Paris, the team has carved out a niche in French and Spanish litigation, whilst still handling other European cases. This focus on France and Spain is further typified by the production of quarterly newspapers in French and Spanish, and all fee earners being dual qualified. The team is jointly led by Simon Ball, who regularly acts for insurers on personal injury cases, and the 'very competent' Maud Lepez, who is head of claimant services.

Practice head(s):

Simon Ball; Maud Lepez

Other key lawyers:

Belinda Normandale; Virginie Medard

Testimonials

‘Pierre Thomas has established itself as a major player in international personal injury litigation. There is a major connection with France but its expertise is in private international law.’

‘Maud Lepez is a clever and savvy operator. She is a delight to work with.’

‘Simon Ball has all the right litigation instincts and immense experience in this niche area.’

‘Belinda Normandale is a pleasure to deal with and a tenacious opponent.’

‘Virginie Medard is extremely adept in dealing with insurance clients.’

‘Maud Lepez: thoughtful, compassionate, attentive, efficient, great communicator and very competent!’

‘Simon Ball has depth of knowledge and many years of experience, pragmatic approach and proactive problem solving.’ 

‘Pierre Thomas are an excellent niche firm specialising in European cross border litigation for both claimants and defendants.’

Key clients

Macif (FR)

Maif (FR)

AXA France (FR)

Matmut (FR)

Plus Ultra (SP)

Ethias (BE)

Dallbogg (BULGARIA)

Ethniki Asfalistiki SA (GR)

Fonds de Garantie (FR)

Prevoyance & Voorzorg (BE)

Work highlights

  • Advised Assurance Mutuelle Des Motards on a €1 million claim following an accident involving two cyclists and a French motor cyclist in the French Alps.
  • Acted for the Spanish insurer Generali following a fatal road traffic accident in Spain involving a lorry and hire car.
  • Acted for a British national, domiciled in England, who was severely injured in an accident in France when he fell in an empty pool and sustained a brain injury and a back injury.

Plexus Law

Defined by its strategy and planning‘, the team at Plexus Law is a highly regarded defendant team, with a client roster spanning tour operators, travel agents, accommodation suppliers, airlines, airports and insurers. The group covers all aspects of travel insurance claims with notable expertise in cases arising from accidents, class actions, illness claims, inquests and personal injury work. Michael Gwilliam leads the department and is active in catastrophic loss and fatality claims, while Julie Pullen focuses on multi-track personal injury claims and Angela Hanmore handles product liability mandates.

Practice head(s):

Michael Gwilliam

Other key lawyers:

Julie Pullen; Angela Hanmore

Testimonials

‘The Plexus team is defined by their strategy and planning, limiting uncertainties to the extent possible and allowing clients to take decisions with an integrated vision of all the aspects of each case.’

‘Experience, great coordination, proactivity and efficiency are the qualities that differentiate Plexus team from other competitors.’

Key clients

Jet2 Holidays

Tokio Marine HCC Insurance Tour Operators’ Liability Scheme

AIG Travel EMEA Limited

easyJet Holidays

On the Beach Limited

Mapfre Middlesea

PGL Travel

Hotelbeds

Gatwick, Manchester, Stansted, London City, Leeds-Bradford Airports and many others

Hotelplan

Travel Claims Services

Direct Line Group

Work highlights

  • Acting for four major international airlines in the Aerotoxic Syndrome group litigation action.
  • Advising a luxury travel provider facing a claim from a high-profile billionaire client following issues that are alleged to have occurred during an extremely expensive overseas holiday – primarily as a result of perceived problems at the chosen hotel and many ancillary matters which arose as a result.

Slater and Gordon

Slater and Gordon's travel litigation department handles a diverse range of work, including contractual and commercial matters, consumer claims and international personal injury claims. The team is headed by Liverpool-based Kelly Williams and senior associate Stephen Goodman, who is practice development leader for the travel litigation department in Manchester, representing both claimants and defendants. Typical cases handled by the team include accidents on holiday, including road traffic accidents, as well as clinical negligence matters.

Practice head(s):

Kelly Williams; Stephen Goodman

Other key lawyers:

Stephanie Osborne; Kimberley Marshall

Testimonials

‘Large and well-respected team known for serving the entire range of travel personal injury practice, from overseas motor claims, to aviation and marine accidents.’

‘Stephen Goodman heads up a large and formidable team. Encyclopaedic knowledge of law and practice in the area. Commercially-minded.’

‘Large international firm with well established travel personal injury team in Manchester. Continues to attract large interesting cases and high quality instructions.’

Stewarts Law LLP

Stewarts Law LLP is regarded as 'an outstanding law firm' for international injury claims, with clients extolling its efficiency and resources. The firm  represents only clients with severely disabling injuries, with its lawyers handling a limited number of cases to allow for a more thorough service. In the aviation industry, they are market leading, acting for families in 73% of all major aviation disasters on international flights including the death of over fifty passengers. Julian Chamberlayne, described as ‘the finest international personal injury lawyer of his generation,’ heads the aviation and international injury team; other notable individuals include Sarah Stewart, praised for her ‘wealth of experience,’ Scott Rigby, a partner of 16 years described as ‘clever, meticulous, and astute’ and 'travel law star' Christopher Deacon, a phenomenally capable individual’. Recently the team has acted for the families of victims killed in Shoreham airshow disaster and continues to work on the ongoing inquest.

Practice head(s):

Julian Chamberlayne

Other key lawyers:

Sarah Stewart; Scott Rigby; Christopher Deacon; Rebecca Huxford; Peter Neenan; Rebecca Smith; James Griffin

Testimonials

‘The Rolls-Royce of the cross-border personal injury world on the claimant side of the court. This well-oiled and efficient team have been involved in nearly all of the significant case law in this field in recent years and have a well-deserved reputation for being at the head of the field. The resourcing and talent that they can bring to any case terrifies their opponents!’

‘Julian Chamberlayne towers above all other practitioners in this field. He has a great intellect, but also strategic abilities that put partners at other firms to shame.’

‘Chris Deacon and his team, from associates through to paralegals, were exceptional throughout my claim. He was never far away from answering the phone or responding to an email. I never felt like I was being ignored or avoided ever. Many times I had emailed over the weekend not expecting it to be answered until Monday and was surprised to get a response within minutes on a Saturday – outstanding professionalism.’

‘I have worked with Chris Deacon throughout and he has given me lots of support as well as advice. He has an incredibly caring nature and allowed me to give a phenomenal amount of information, some of which is quite technical/specific and he totally made sure he fully understood, which has reassured me. Chris exudes clarity!’

‘Scott Rigby is a brilliant lawyer and a great person and he will do all that he can to achieve the very best result for you. He is clever, meticulous and astute and at the same time strong, trustworthy, calm and kind.’

‘Sarah Stewart handled my case from start to finish with care, compassion and dedication. At every interaction, her first question was “how was I doing”? She was always available to talk to, but equally responded quickly to my email enquiries making the need for calls less frequent. Sarah is highly knowledgeable in aviation matters, with a wealth of experience and a wide array of resources to draw upon. She was assisted by very conscientious paralegals.’

‘Rebecca Huxford is the next generation of superstars at Stewarts.’

‘Stewarts are the best firm acting for claimants in this field. They deal only with claimants with injuries of the greatest significance and have enormous experience of the difficult issues these cases raise – as well as that, they are at the forefront of the development of caselaw relating to cross border disputes and have an unrivalled knowledge of the law in this area. There are no weak links in this firm. I cannot recommend them highly enough.

Key clients

FGH (by his litigation friend IJK)

Families of passengers who were killed in the Ethiopian Airlines Flight ET302 Boeing 737 Max disaster in Ethiopia

Families of ground victims killed in the Shoreham Airshow disaster, UK

Work highlights

  • Represented an 11 year old boy when he suffered a very severe brain injury, and serious orthopaedic and eye injuries, as a result of a road traffic accident in Jersey, in which his aunt and siblings were also seriously injured and his mother (the Defendant) died. The settlement terms incorporated the first periodical payment ordered in Jersey under the new Damages (Jersey) Law 2019.
  • Acted for the F2 driver Juan Manuel Correa who sustained life-changing injuries in a crash at the Belgian Grand Prix on 31 August 2019.
  • Represented the families of ground victims killed in the Shoreham Airshow disaster in the UK in a civil claim and through the inquest process.

Thompsons Solicitors LLP

Thompsons Solicitors LLP's cross-border and travel claims team places an emphasis on work related accident claims, acting solely for the injured party or their insurer. Trade union members often form the client base, while the team also litigates for a broad range of private accident claims. ‘Industry leading’ Martyn Gwyther, based in Manchester, is the national lead for cross-border and travel claims, and is commended for his competence and confidence as a solicitor. Senior associate Neil Richards possesses a diverse understanding of cross-border litigation, and acts on numerous cases involving serious injuries or cross-jurisdictional cases.

Practice head(s):

Martyn Gwyther

Other key lawyers:

Neil Richards; Nick Taylor; Stephen Jewell

Testimonials

‘Thompsons are well-known as leaders in representing injured employees and their families. The foreign jurisdiction section of Thompsons is important because they are one of the few firms that offers advice in the niche areas of foreign accidents including offshore accidents, and maritime accidents.’

‘Martyn Gwyther is one of the go-to individuals in the foreign accident space that I would recommend. He is a thoroughly competent lawyer with an excellent eye for the detail and very pragmatic. A pleasure to work with.’

Martyn Gwyther has been an industry-leading figure for over two decades. Always able to maximise outcomes for his team.’

‘Neil Richards has excellent judgement, which shows in the preparation of his cases. This allows him to get great results in even difficult cases.’

‘Stephen Jewell combines an excellent knowledge of travel law with a sound, practical approach to cases. For this reason, his work is of a very high standard.’

‘Thompsons consistently achieve great results in difficult cases, often involving complicated disputes of fact and law. Travel law is not a simple area, and specialists like Thompsons take exactly the right approach to case preparation.’

Travlaw

At Leeds-based specialist firm Travlaw, the commercial and corporate governance practice, led by senior partner Matt Gatenby, advises clients including travel businesses and industry bodies on a range of regulatory matters; the team's expertise covers commercial disputes, data protection, employment and commercial contracts. The disputes side of the practice, which is led by newly promoted partner Krystene Bousfield, has a focus on defending holiday companies and their insurers against major claims brought by consumers - senior counsel Stephen Mason is described as 'knowing more about travel law than just about any other practitioner in the area'. Employment head Ami Naru is another key name.

Practice head(s):

Stephen Mason; Matt Gatenby; Ami Naru

Other key lawyers:

Krystene Bousfield; Nick Parkinson

Testimonials

‘Travlaw is a unique firm in this area; a boutique firm that represents defendants in all areas of their commercial practice and which does it extremely well. The firm has excellent relations with its clients and with the other practitioners in the field, which stand it in good stead when it comes to fighting and settling claims and to recovering from suppliers. It is the firm I would use if I were a tour operator.’

‘Stephen Mason can justly be described as the father of this area of law – he writes the book on travel law and has done more than anyone else to develop it as a field of law. He knows more about travel law than just about any other practitioner in the area. He is backed by a team who are friendly and approachable but knowledgeable and extremely sensible; Krystene Bousfield, Matt Gatenby and Nick Parkinson all deserve a mention here.’

‘The team has strength in depth – they are all extremely competent, but Stephen Mason and Matt Gatenby particularly stand out in this area.’

‘The team is more than the sum of their parts. Stephen Mason is an old hand in the field leads it but he has very able support at all levels. The partners and fee earners in each aspect are knowledgeable in the regulatory and commercial aspects which forms the background of their work as a result of the firm’s consistent focus on the travel field.’

‘Stephen Mason has real depth of knowledge, having been specialising in the travel field for decades. His specialised knowledge is unsurpassed and his appreciation extends from the present state of the law to the anticipated changes and evolutions. He has his finger on the pulse.’

‘Stephen Mason is the ace in the pack for this firm. He is robust in defence of his clients. He has an authoritative but practical analysis of most difficult legal problems. Where there is no clear legal answer he is a forceful and persuasive negotiator who uses all the available evidence and know how to secure a favourable result.’

‘Niche Leeds-based firm with an established travel: regulatory and commercial practice. This includes representing high-end tour operators and cruise providers as well as online accommodation providers.’

‘Matt Gatenby is an experienced, charming and pragmatic travel lawyer.’

Key clients

Jet2

On The Beach

We Love Holidays

Expedia

Southall Travel

G Adventures

Lotus

Dnata / Gold Medal

Abercrombie & Kent

Kiwi.com

Edreams Odigeo / Opodo

Travel Counsellors

Tokio Marine HCC

Red Sea Holidays

Hurtigruten

OTS Globe

Noble Caledonia

Alfendo Travel t/a JTA

Aspen Insurance

AIG Of Canada

Quintessentially Travel

Britannia

Solmar Villas

Midcounties Co-Operative

Best At Travel

Reader Offers

Pollen

Clarity

Next Generation Travel Ltd

International Sports Tours Limited (t/a InspireSport)

Alpine Travel International Limited t/a Snowtraxx International

Southall Travel

Great Rail Journeys

Travcorp Holdings (HolidayGems & Destination2)

Portman Travel Group (Clarity Travel, Destination Sports, Inspire Sports)

Mid Counties Co-Operative

Dnata / GoldMedal

Hurtigruten

Abercrombie & Kent

Great Rail Journeys

Expedia

Opodo

Clarity Travel Group

Brooklyn Travel Group

Blue Bay Travel

Slow Adventure

Cyplon Travel

Leger Shearings Group

We Love Holidays

Work highlights

  • Acting for On the Beach in defending a multimillion pound personal injury claim, arising from a catastrophic, near-drowning incident in Spain.
  • Instructed by Red Sea Holidays in appealing an initial judgment awarded in favour of the claimants. A holiday sickness claim, this matter has the potential to affect numerous other claims as the appeal focuses upon the reliance of the court on expert medical evidence, even though same was controverted by the Defendant at trial.
  • Adised a global tech-based online travel agency on a cross-border regulatory investigation.

Trowers & Hamlins LLP

The travel tourism and insurance team at Trowers & Hamlins LLP has a wide range of technical specialties including winter sports, foreign clinical negligence, and policy interpretation, amongst many others. Bronwen Courtenay-Stamp leads the team from Exeter and is cited as 'one of the best partners in the area.' She set up the practice in 1987 and is also a founder committee member of WITI (Women in Travel Insurance). Typical clients include individual claimants and travel insurers - the practice handles both claimant and defendant matters.

Practice head(s):

Bronwen Courtenay-Stamp

Other key lawyers:

Ian Brown; Tom Sampford

Testimonials

‘The team at Trowers have enormous experience dealing with both claimants and defendants in travel related claims. As a result they have an excellent understanding of how this litigation works for both sides. They take a sensible pragmatic approach and get some excellent results.’

‘The partners are all extremely knowledgeable. Bronwen Courtenay-Stamp stands out as being one of the best partners in the area, acting for both claimants and defendants, as does Ian Brown. Tom Samford is also very effective.’

‘Very approachable, resourceful and helpful. Will go all out to assist. Good communications skills. Know what they are doing and will try to accommodate a business client’s needs within reason. You have peace of mind once they are onboard as you can leave it with them to progress the claim.’

‘We work with Ian Brown and Bronwen Courtenay-Stamp who are both very easy and pleasant to talk to. They listen and provide alternatives, where necessary. They go all out in providing assistance, whether it’s to liaise with the other party, insurer or any guidance.’

Key clients

Arc Legal Assistance Limited

Collinson Group

Avid Insurance Services Limited

Millstream Underwriting Limited

Allianz

Claims Settlement Agencies Limited

CEGA (Charles Taylor)

Whitehorse Insurance Services

Mapfre

Great Lakes Insurance (SE)

Work highlights

  • Advised a claimant on a high value ski-accident claim, collaborating with lawyers in Colorado, USA to negotiate a six figure settlement pre-trial.
  • Advised travel insurers (confidential) in respect of a subrogated claim involving alleged negligent medical treatment on a cruise ship. Involved an argument on applicable law and jurisdiction with an anti-suit injunction being obtained halting proceedings in Florida, USA – whilst proceedings progressed in the Admiralty Court.
  • Successfully obtained a five-figure settlement concluding a claim against a tour operator on a case in which local standards evidence needed to be adduced to prove that technical standards in a plate glass window in Spain fell below the relevant required standard.