Blake Morgan LLP is well equipped to handle personal injury and regulatory work and counts household names including Axa and Air France among its clients. The ‘calm and unflappable‘ Daniel Scognamiglio leads on the personal injury front from the Southampton office and has been advising on accidents across the EU, US and Latin America, mostly involving catastrophic injuries. He is supported by associate Katherine Ettridge. Turning to regulatory and commercial work, Ian Skuse is a respected name for commercial disputes as well as fraudulent claims involving ticketing. His particular strengths are in airline and travel trade issues.
Travel in London
Other key lawyers:
Katherine Ettridge; Ian Skuse
‘Excellent knowledge of cross-border issues and great client care.’
‘‘Daniel Scognamiglio has first-rate client handling skills, and is charming and experienced.’
‘The firm has a good history of working in this field and some very effective practitioners. Daniel Scognamiglio is a well-known practitioner in this area and a very effective one.’
‘Their travel knowledge is second to none. Ian Skuse is an outstanding font of knowledge on the practical application of travel law.’
‘A great team. Unusual in that they genuinely do work on both sides (claimant and defendant), and both at a high level.’
‘Daniel Scognamiglio is the real deal – he is calm and unflappable, and knows the area like the back of his hand. ’
‘Blake Morgan are a highly experienced firm of solicitors specialising in international injury work. Their client care is second to none, and they are communicative and know the sector inside out.’
‘Daniel Scognamiglio is very experienced – a safe pair of hands for high-value complex litigation. He’s versatile, with knowledge of a number of different sub-specialisms. ’
Omega World Travel
Altour International Inc.
Ickenham Travel Group plc
Great Canadian Railtour Company (Rocky Mountaineer Railway)
Sunset Travel Limited
Meon Valley Business Travel
Travel Talk Adventures
GlobalStar Travel Management
- Advised the victims of a road traffic accident in Mexico.
- Advised in relation to a road traffic accident in France.
- Defending an insurer against a skiing holiday claim concerning an injury suffered in Austria.
BLM is ‘very well regarded for representing defendants’, primarily acting for insurers and package holiday providers on injury and liability claims. Matthew Ford leads the practice and has recently acted for clients with injuries suffered in Europe, North Africa and the Caribbean. Other key contacts include Emily List, who specialises in large loss tour operator liability claims under the Package Travel Regulations. The team also draws upon the expertise of Bristol-based Gemma Pearce, a dual-qualified solicitor and barrister who focuses on marine travel, and Birmingham-based Sarah Phillips, who specialises in fraud claims concerning holiday sickness.
Other key lawyers:
Emily List; Gemma Pearce; Sarah Phillips
‘The team has a strong lead in Matthew Ford, who is very well respected in the sector.’
‘Matthew Ford is experienced, knowledgeable, has excellent communication skills and is very personable.’
‘BLM provide a reliable and consistent service to policyholders with a significant volume of casualty claims. They provide exceptional claims management and claims mitigation training and ideas.’
‘I have only worked with Matthew Ford to date, but he has assisted on a number of claims and has been excellent. He has a pragmatic but creative approach which has enabled us to reach settlements and avoid lengthy legal action. I have complete confidence in him to negotiate the best possible outcome but at the same time respect the relationships we have with our supplier partners.’
‘Their reputation amongst tour operators is second to none. All have excellent levels of experience within the sector.’
‘BLM are very well regarded for representing defendants in a well-judged and sensible way. Unlike some firms working in the area, they make a judgement call on the wisdom of fighting claims at an early stage, saving clients money and reputational damage.’
‘Matt Ford is an extremely effective partner. He has excellent judgement and knows the law in this area backwards. He is ably supported by his paralegals, who are very good.’
Best Western Italy
On The Beach
Sandals/Unique Vacations Ltd
Jet2 Holidays Ltd
Red Sea Holidays
Direct Line Group
Intercontinental Hotels Group
AXA Corporate Solutions
- Advised Red Sea Holidays in relation to illness claims made by its customers.
- Advised Jet2 Holidays Ltd in relation to a physical injury claim sustained by a customer while on holiday.
- Defended Jet2 Holidays Ltd against a Legionnaires disease claim brought by a customer.
Clyde & Co LLP is well placed to handle cross-jurisdictional matters due to its extensive global network and has recently acted on cases involving Europe, the US, Africa and Asia Pacific. The team has broad expertise across road, marine, rail and air transport, assisting multinational insurers. Advising on motor claims concerning the Fourth EU Directive and Green Card Regulations is a key area of strength. The ‘superb‘ Chris Murray, who divides his time between London and Manchester, leads the practice.Also recommended is Mark Hemsted, a French law graduate and fluent French speaker who is uniquely placed to handle matters within the country. At junior level, legal director Craig Evans is singled out for his ‘excellent client skills and sound judgement‘.
Other key lawyers:
Mark Hemsted; Craig Evans
“The team we utilise within Clyde & Co have a very clear understanding of our business requirements for all defendant litigation work. Their knowledge of the relevant legal environment mean that they enhance the business relationships with our other key partners and are best placed to provide the solutions that we require when defending and resolving cases.’
‘Our primary and longstanding contact is Mark Hemsted. Mark has an excellent bespoke knowledge of all our claims business requirements. He also has an extensive knowledge of the work where he is instructed and provides a personal and detailed service to our team for complex and catastrophic motor injury claims.’
‘A young, adaptable, personable and dynamic team with a modern and pragmatic approach to litigation, which has adapted excellently to the pandemic and paperless working, and is able to understand the needs of a wide range of foreign insurers where the litigation setting is very different to our own.’
‘Craig Evans is an old pro despite his young age, with a clear ability to bring on juniors in his team and shape them into fine young lawyers who then become a credit to his team. A true leader and destined for partnership.’
‘The team has very good expertise and great experience in cross-border personal injury litigation. They are an excellent choice for insurer clients having to deal with such cases as they are alive to the difficult issues arising in such litigation, which often need to be considered and dealt with in short order, for example jurisdiction issues or limitation under foreign law. Their focus is highly practical, with a willingness to fight cases to a conclusion where appropriate and to seek compromise where that suits the client’s best interests.’
‘Craig Evans is experienced, with up-to-date expertise in the area. He is approachable with excellent client skills and sound judgement.’
‘Clydes are a supremely professional outfit with expertise in all areas of insurance litigation. They have superb strength in depth from senior partners down to highly skilled and trained associates; there are no gaps in their teams and they have a huge human resource base of knowledge and experience to call on.’
‘Excellent knowledge and experience allied with commercial nous. Chris Murray is superb – a big hitter in the insurance defendant catastrophic injury litigation arena for both motor and all liability fields.’
Deloitte Legal specialises in regulatory compliance and commercial contracts, advising tour operators, travel agents, hotels and festival companies, and has a particular focus on technology following its merger with technology boutique Kemp Little LLP in February 2021. 'Exceptional' travel law specialist Farina Azam leads the practice and is notably strong in advising on ATOL and package travel regulations.
‘The team at Deloitte have been excellent to work with over the past year. The core benefit is that they have wide-reaching expertise and we have used them to assess contracts, write terms and conditions, battle social media groups and manage third-party suppliers that have withheld monies owed. It is this ability to react and service any problem we have come up against that really makes them stand out.’
‘The team at Deloitte really understand the travel industry and its many complexities. Farina Azam has been exceptional and I have unwavering faith in her ability to advise us correctly.’
Travel Leaders Group UK Limited
The Travel Network Group Limited
G Adventures Inc
Abercrombie & Kent Ltd
Tek Travels DMCC
Travel Up Group Plc
World Travellers UK Ltd (MagicBreaks)
- Advised the Travel Network Group on legal issues surrounding Covid-19’s impact on travel.
- Advised World Travellers UK on the legal and regulatory implications of selling travel services as a retail agent, and organising “multi-contract” packages as an agent on behalf of the supplier of the services.
- Advised Travel Up Group on all regulatory and commercial aspects of its business as a flight retailer and package holiday organiser.
Based in Brighton, DMH Stallard LLP provides a 'professional, but also personal' service to clients, with notable expertise in matters relating to package travel and ATOL regulations, as well as advising on commercial agreements for agencies and suppliers. Debbie Venn leads the team; her overlapping expertise in the IT sector means she is well placed to advise on the e-commerce, data protection and cyber aspects of the travel industry. The team also draws upon the experience of employment experts Rebecca Thornley-Gibson and Abigail Milano, as well as corporate expert Helen Mead.
Other key lawyers:
Rebecca Thornley-Gibson; Abigail Milano; Helen Mead
‘I felt valued as a client and the team was engaged and diligent. Billing was clear and correct at all times. The firm liaised on my behalf to secure insurance coverage for my case and this was successfully achieved and processed.’
‘Every interaction was professional, but also personal, which was incredibly appreciated during a difficult time. All calls, either by phone or virtual, were punctual and clear. I could not recommend this firm more highly!’
‘Rebecca Thornley-Gibson was flawless, starting with her replying to my first message on a Saturday and being available at any time throughout the process. Rebecca was remarkable – her support, knowledge and skill set was outstanding throughout the whole process.’
‘A very reactive team with a high level of knowledge of the sector and the recent regulatory modifications.’
‘Debbie Venn is reactive and has a good knowledge of cross-border (UK/France) issues and cross-legal issues (privacy and commercial, BtoB and BtoC).’
Specialised Travel Ltd
Airborne Representation Ltd
Macs Adventures Limited
Family Holiday Association
Peligoni Booking Services Ltd
Inntravel and Explore Worldwide Limited
- Advised In2Action on the commercial agreements surrounding the provision of children’s entertainment packages in resorts and booking conditions for school programmes.
- Advised Airborne Representation on contracts for operating a luggage handling and storage service and on the set up and operation of a remote airport service desk.
- Advising a tour operator on a collective redundancy exercise as a result of the pandemic.
DWF is a highly respected insurance defence firm and has been very active in road traffic accident claims, particularly in mainland Europe. The team has also acted on cases whereby UK-headquartered companies are made liable for employers' liability cases by subsidiaries in foreign jurisdictions. Sara-Jane Eaton jointly leads the practice and focuses on road traffic accident claims, with particular strengths in issues surrounding Brexit and the Rome II Regulation; she is well placed to handle such matters thanks to her fluency in French and German. 'Brilliant' practice co-head Claire Bowler has a similar skillset in handling road traffic accident cases and has recently advised on incidents in Spain, France and Austria.
Sara-Jane Eaton; Claire Bowler
Other key lawyers:
‘Claire Bowler is a standout solicitor in this field – the star in the market in my view. She is a brilliant solicitor, tactician and litigator. Client’s flock to instruct her. Her technical knowledge is superb but added to that she has the ability to run the most complex, high-value cases – always generally with a great outcome for her clients. Truly exceptional.’
‘The team provides a first-class service, combining heavyweight legal expertise, top-quality client care and sound commercial judgement.’
The Markerstudy Group
Mannheimer Versicherung AG
Wuerttemburgische Versicherung AG
Zurich Rechtschutzversicherung AG
- Advising a German insurer in relation to complex jurisdictional issues and applicable law arising from a serious road traffic accident in Germany, where German law applies.
- Advising a Polish insurer in relation to a complex brain injury claim arising in Poland, where Polish law applies.
- Advising the insurer of an Italian hotel in relation to serious injury claim arising in Italy.
Fox Williams LLP‘s team of ‘respected sector specialists‘ is growing quickly, having drawn its current practice head Rhys Griffiths from Fieldfisher in 2019 and in 2021 hired Lucy England from Bird & Bird LLP. The ‘commercial and really pragmatic‘ Griffiths focuses exclusively on the travel sector, with a particular specialty in advising online booking platforms, travel agents and tour operators. England is also widely experienced in the travel sector but has a particular focus on the aviation industry, as well as on traveltech. The team’s recent workload has involved navigating the effects of the Covid-19 crisis as well as issues surrounding Brexit, advising on restructurings, ATOL regulations and dealing with press criticism. Associate Phyllis Acheampong is also a key contact.
Other key lawyers:
Lucy England; Phyllis Acheampong; Anna Tindall
“Rhys Griffiths is always available and provides thorough advice very quickly. This was especially key for our business during the pandemic, which was a rapidly evolving commercial landscape. He is incredibly hardworking and experienced, pragmatic and practical, and great to work with.’
‘Anna Tindall provides clear, practical advice.’
‘Phyllis Acheampong excels at simplifying complicated legal advice into practical application.’
‘High-profile, respected sector specialists who are active in the market, knowledgeable and approachable. Rhys Griffiths is commercial and really pragmatic. He clearly has a real passion for the sector.’
‘Great hands-on knowledge of the consumer travel industry, combining knowledge of the regulatory framework with an understanding of clients’ needs to provide highly effective solutions to difficult problems. Very impressive response to the effects of Covid on the travel industry, with experience of dealing with the CAA and the CMA.’
‘Rhys Griffiths has exceptional knowledge of the legal complexities concerning the travel industry. At the same time, he has a nuanced understanding of the client’s needs and is very effective at achieving the client’s objectives.’
HFW is particularly noted for its 'comprehensive knowledge' of maritime and aviation travel issues, with specialists Elinor Dautlich and Zohar Zik working at the helm. Dautlich has a very strong reputation for matters in the cruise industry, especially in relation to the construction and design of cruise ships. The shipping side of the practice also benefits from the expertise of the 'commercially minded' William MacLachlan and master mariner Claire Womersley, who draws on her past experience in the cruise industry. Zik handles the aviation side of the practice and has a unique insight in this sector having formerly worked as general counsel of aviation at TUI Travel.
Elinor Dautlich; Zohar Zik
Other key lawyers:
William MacLachlan; Claire Womersley
‘The HFW team’s strengths in my view are their experience and excellent coverage of all aspects of the maritime regulatory and commercial fields. Such capabilities are extremely valuable when clients are engaged in complex transactions such as shipbuilding contracts with ship financing involving interested parties in different jurisdictions globally.’
‘Elinor Dautlich’s knowledge and pragmatic approach to negotiations was key in achieving a very satisfactory conclusion for us.’
‘HFW’s travel team consists of a tightly knit group of excellent lawyers focused on achieving success for their defendant clients as quickly and efficiently as possible. Everyone works together to implement a strategy developed and agreed with the client.’
‘Claire Womersley brings insight from her previous career working on cruise liners and is an excellent lawyer.’
‘Industry-leading knowledge in the shipping sector.’
‘Gave clear and good-quality advice, liaised well with counsel and US lawyers, and had good control of the case at both the strategic and tactical level. In particular, they left me feeling absolutely confident that they were perfectly capable of dealing with any manoeuvring by or surprises from the other party.’
‘Claire Womersley in particular was very hardworking, well-organised and gave full and well-explained advice, but was always willing to consider and discuss other ideas.’
‘Comprehensive knowledge within the maritime industry, including sale and purchase, and therefore quickly ready to get off running. William MacLachlan is commercially minded, time efficient and very accessible around the clock. He is well able to highlight risks and opportunities.’
British Marine Federation
Various international airlines
- Advised KiwiRail on the construction of passenger ferries.
- Advised the British Marine Federation on its commercial contracts.
- Advised NatWest on financing the construction of a cruise vessel.
Hill Dickinson LLP’s broad offering within the travel space covers both personal injury and regulatory issues, with a particular focus on the shipping and cruise sectors. John Caddies is a trusted name for personal injury work, advising on catastrophic injury, industrial disease and illness claims, especially within the marine sector. He is supported by legal director Sarah Barnes, who shares a similar expertise in marine-related personal injury work. The 'exceptional' Javed Ali is a key name for commercial and regulatory work, particularly issues relating to EU law.
Other key lawyers:
Sarah Barnes; Javed Ali
‘The team stands out for its knowledge in combination with its commercial understanding of the business.’
‘Javed Ali is an exceptional lawyer who provides to-the-point advice without jeopardising the commercial element of the business. On the contrary, his advice always boosts the commerciality level.’
‘My overall impression of Hill Dickinson is that this is a very professional, reliable and trustworthy firm. The travel team have handled a number of matters for us involving international and EU law as it affects the cruise and ferry industries. Their key strengths primarily lie in consumer law, where they have proven adept at advising on the implications of Covid and cancelled holidays and refunds. This also includes the area of maritime passenger rights and complaint handing, and those international liability conventions relating to the carriage of passengers by sea.’
‘To me, Javed Ali continues to epitomise all that is good about Hill Dickinson. Being both professional and knowledgeable, Javed is a very effective team leader. He is also very adept at communicating to different types of audiences, many of whom have tested him to the full in recent years. I can rest easy when Javed is on the case because he is so very reliable, goes the extra mile when necessary, and always delivers what has been asked of him in a timely way.’
Viking Ocean Cruises
Royal Caribbean Cruises
Disney Cruise Lines
Fred Olsen Cruise Line
MSC Cruises Limited
Louis Hotels Plc
Royal Air Maroc
AIG Europe (Cyprus) Ltd
Shipowners Mutual P&I Club
West of England P&I Club
UK P&I Club
Swedish P&I Club
Steamship Insurance Management Services Limited
American Steamship Owners Mutual Protection & Indemnity Association, Inc
MS Amlin Marine N.V.
Alpine Escape Ski Limited
- Advised the Shipowners Claims Bureau in relation to its response to the Covid-19 pandemic.
- Advised Royal Air Maroc in relation to cancellation of flights due to adverse weather conditions.
- Advised Celestyal Cruises in relation to the cancellation of holiday bookings as a result of Covid -19.
Hudgell Solicitors continues to advise on catastrophic injuries suffered abroad. Paul McClorry leads the 'sensible and commercial' team and has a strong track record of advising on cases involving spinal and brain injuries suffered overseas, as well as assisting clients whose family members have died while abroad. His recent workload has involved advising on road accident claims, as well as incidents involving winter and water sports, primarily in mainland Europe.
‘They have invaluable knowledge of area and time constraints. All the individuals are easy to work with and there is good communication between teams, no matter how small the request.’
‘The travel team brings a wide scope of experience and contacts in overseas work, and they have been consistently focused on making sure their clients receive the best results.’
‘Paul McClorry remains personally engaged in each matter, ensuring the highest level of performance from his entire team.’
‘An innovative and boutique approach to legal practice. Sensible, commercial and always focused on the issues and on their clients’ needs. Contacts across Europe and the wider world with insurers and high-level foreign law experts.’
‘Brilliantly led by Paul McClorry, the team has strength and depth. Paul is personable, approachable and has enormous experience on both the claimant and defendant sides. There is nothing that he doesn’t know about cross-border practice.’
‘From moment I made contact the service has been excellent. Paul McClorry was very professional but at the same time he made us feel very comfortable discussing something that was very emotional and stressful. My decision that this was the right firm for my case was easy to make. Paul always keeps me up to date on my case and is always responsive to any emails or phone calls, which is absolutely great. He has made a very difficult situation a lot less stressful and easier for me and my family to deal with.’
‘From the beginning every stage was clearly explained to me and my options were given to me to decide a way forward.’
‘Paul McClorry went over and above to understand the sensitivity of my claim. He was compassionate and extremely professional. Each stage was clearly explained and I felt very confident in my voice being heard.’
Hugh James' 'efficient and dedicated' team has a longstanding history of advising on road, rail, sea and air transport-related accidents, and in this field has mainly advised UK citizens on incidents which have occurred in wider Europe. The 'exceptional' Katherine Allen sits at the helm of the practice, and advises on claims relating to package holidays and road traffic accidents, as well as employers' and occupiers' liability claims. Mark Harvey splits his time between London and Cardiff and focuses on product liability claims with a foreign element. Senior associate Rebecca Gilmore is a promising name at junior level.
Other key lawyers:
Mark Harvey; Rebecca Gilmore
‘Hugh James has a very efficient and dedicated team that handles travel and transport claims. Very often cases in this area of law can be extremely complex and dealing with these claims needs lots of experience. Hugh James’ travel and transport team members certainly have this experience, which they have built up over many years.’
‘Katherine Allen is a tenacious lawyer who approaches cases with intellect and common sense. She knows the relevant national and international law like the back of her hand and achieves the best results possible for her clients every time.’
‘The team are united in their approach to supporting each other in taking forward complex litigation in a field where a clear understanding and full knowledge of the law in different jurisdictions is essential. They have good international legal connections and engage with others, particularly through the Pan European Organisation of Personal Injury Lawyers.’
‘Rebecca Gilmore and Katherine Allen are incredibly thorough and take exceptionally good care of their clients – their client care is ahead of other firms’ by a country mile. Nothing is too much for them.’
‘The firm is reliable and quick both in responding to initial enquiries and in acting on instructions. They have a wide range of specialities, knowledge and experience.’
‘Katherine Allen is an exceptional lawyer. Her knowledge and experience is not limited to UK law – she is an expert in European and international law, which is particularly important when travel and transport cases are involved, as these are very often cross-border cases. Katherine is also a model colleague, and it is truly a great experience to work with her.’
‘Rebecca Gilmore has been looking after my travel claim. I have found her efficient and easy to contact and to speak to.’
‘Katherine Allen is one of the best known solicitors in this field and is very well respected.’
Ince‘s travel team operates under the leadership of ‘recognised industry expert‘ Anna Anatolitou, who brings a unique perspective on aviation issues to the practice, having formerly worked in house at Emirates and Air Arabia. She is highly skilled in contractual and commercial disputes as well as mass tort litigation, with a client roster consisting of airlines, insurers and travel agents. This workload often involves multiple jurisdictions, and the team has notable strengths in advising on regulations in European and Middle Eastern countries. Jennette Newman joined the firm as head of insurance in December 2021.
Other key lawyers:
‘Anna Anatolitou is a recognised industry expert.’
‘The team has a strong understanding of the travel sector from a regulatory and commercial perspective. They provide strategic and pragmatic advice, ensuring consistency across different jurisdictions.’
‘Knowledge, focus and efficiency.’
Emirates (Emirates Airline / Emirates Holidays)
Association of British Travel Agents (ABTA)
Nexus Flight Operations Services
Scandinavian Airlines System
- Instructed by insurers AmTrust and Inter-Hannover to represent the estate of deceased pilot Lewis Tonkinson, a multimillionaire who died in the high-profile crash of his private, kit-built aircraft in 2015.
- Assisting Nexus Flight Operations Services LLC with the attempted recovery of millions of dollars in unpaid invoices, plus consequential losses in relation to a dispute arising from an aircraft management agreement.
- Advising Scandinavian Airlines System on claims brought under EU Regulation 261/2004, relating to cancelled and delayed flights.
With an extensive personal injury team, Irwin Mitchell is described as a ‘go-to for high-value cases with complex jurisdictional issues’. The team’s recent workload has included several high-profile cases involving injuries sustained abroad, including claims relating to the 2015 terrorist attack in Tunisia. Demetrius Danas is a key name and has handled cases in over 40 jurisdictions worldwide, including before the European Court of Justice. The team also draws upon the expertise of Jennifer Lund, who is a dual-qualified barrister and solicitor, and is noted for her strong command of Spanish and Latin American law, and senior associate Kylie Hutchison. It was joined by international serious injury solicitor Deborah Sayers, who arrived from BLM in April 2020. The firm’s Birmingham office is home to key figures such as Philip Banks, who particularly excels in claims concerning sustained illnesses suffered while abroad, including E. coli, salmonella and other infections, and consultant Clive Garner, who has a strong reputation for advising on cases relating to major accidents involving planes, boats and coaches.
Other key lawyers:
Demetrius Danas; Jennifer Lund; Philip Banks; Clive Garner; Cheryl Palmer-Hughes; Kylie Hutchison
‘The team are market leaders in claimant travel work: they provide the all-round service for all levels and types of claim. They are superb in larger cases, where they bring the full weight of the firm’s wider expertise in schedules of loss and expert evidence gathering to bear.’
‘Phillip Banks is wise and shrewd in making judgements on behalf of clients and capable of taking risks in appropriate situations. He has a laid-back style which encourages a strong client rapport but builds trust by being reliable in his decision-making and responsive to client needs.’
‘Jennifer Lund has strong foreign language skills and a deep understanding of civil law systems and procedures, which enables her to give carefully judged client advice in complex multi-jurisdictional disputes. Decisive in her judgement and clear in her communication, Jennifer leads her team confidently and with success.’
‘Irwin Mitchell is the go-to firm for high-value cases with complex jurisdictional issues.’
‘Phil Banks is an outstanding practitioner in this field of law, with the ability to make simple the most complex issues and provide a very practical solution for the most difficult problems. Cheryl-Palmer Hughes has an incredible knowledge of complex jurisdictional issues. Jennifer Lund has wide experience dealing with claims abroad, particularly in Spain, and knows the ins and outs of foreign laws, which is extremely helpful for clients who have been injured abroad.’
‘Irwin Mitchell are an outstanding firm in cross-border litigation and are habitually involved in difficult, complex cases. Their client handling is excellent and they achieve remarkable results.’
‘Demetrius Danas has vast experience in many jurisdictions and he is recognised as a leader in the field. His work is always to the highest standard, and he expects and exacts high standards from others. Demetrius has excellent judgement and good common sense. He excels in inter-client relationships.’
‘Clive Garner is an exceptional lawyer who really cares for the well being of his clients. He simply is excellent, passionate and trustworthy, and is well connected to litigation lawyers around the world. No case is too difficult for him.’
- Represented the families of 22 tourists who were killed and 60 clients who were seriously injured during a terrorist attack in Tunisia in 2015.
- Acted for a private citizen who was sexually assualted by an employee of a hotel she was staying in while on holiday.
- Represented a client with a spinal cord injury in a claim in the English courts against a Spanish insurance company.
Kennedys' longstanding practice has 'a wealth of knowledge and experience' in travel and personal injury law, and has recently picked up a number of major clients, including Virgin, easyJet and Disney US. This is due in part to the reputation of 'fantastic' practice head Claire Mulligan, who has acted on many recent high-profile cases, including matters relating to the Tunisian terrorist attack in 2015. Justin Collins is a similarly respected name in the market, specialising in claims against tour operators under package travel regulations, and Gareth Thomas has a particular focus on claims involving crises such as natural disasters, civil unrest, terrorism and outbreaks of illness. At senior associate level, Kiran Birdi and Zoe Hurley are also key contacts.
Other key lawyers:
Justin Collins; Gareth Thomas; Kiran Birdi; Zoe Hurley
‘What makes this practice unique is their completely pragmatic, honest approach to all aspects of their work. Some firms tell you what they think you want to hear; Kennedys tell you what you need to hear and that is priceless. Every member of the team I’ve come into contact with over the years has been the same and their politeness and friendliness also win the day. Kennedys have a lightness of touch that chimes with my company’s own ethos.’
‘The team are all highly personable and helpful. Even when workloads are high, time will always be found to assist with unexpected issues and queries that inevitably crop up during the course of business. Claire Mulligan is a fantastic source of knowledge.’
‘A group of individuals each with diverse talents and strengths which makes for a complete team and a one-stop shop with strength in depth which is able to cater for the biggest clients.’
‘Justin Collins is a fearsomely bright and experienced litigator with sound instincts as to where justice lies. Gareth Davies is a thinker with a penchant for technically challenging claims.’
‘A very collaborative firm. They frequently hold excellent open training sessions for the industry to help them navigate through new legislation and/or challenges to the sector.’
‘Claire Mulligan is an exceptional partner. Her experience, in-depth knowledge and contacts within the sector set her apart from other solicitors. This knowledge enables her to give sensible and practical advice which her clients trust.’
‘The team has a wealth of knowledge and experience relating to both travel and personal injury law. They hold regular seminars to cover a range of topics and someone is always able to assist with any queries.’
Team members are helpful and respond to queries promptly and efficiently.
‘Claire Mulligan will always find time to assist with one-off questions and her advice is clear and easy to understand. Kiran Birdi and Gareth Thomas, like Claire, are always prepared to offer advice and assistance when required.’
Virgin Limited Edition
HB Education (Pgl, Nst, Est)
Outward Bound Group
Select School Travel
TUI UK Limited (Thomson Holidays And First Choice)
Touchstone Underwriting (Scheme Covering 450 Tour Operators Such As The Holiday Place, Co-op Travel, Balkan Holidays)
Balkan Holidays Limited
Mark Warner Holidays
Saga Holidays/axa Corporate Solutions
Abtoi – Association Of British Operators To Italy
Chubb/Hilton International Hotels
- Appointed as sole provider to Virgin Holidays in respect of the defence of customer injury claims.
- Advising school travel providers on the defence of subrogated claims intimated by the travel insurance industry.
- Advising Touchstone on the defence of various high-profile cases, including in relation to a fatal quad bike crash in Otago, New Zealand.
Keystone Law has notable strengths in the aviation and cruise industries, focusing on regulatory, contractual and financial issues. Key figures from the team include Trevor Sears, who is highly regarded for his expertise in aviation-related regulatory and insolvency issues, and Simon Murfitt. The practice was further strengthened by the addition of noted personal injury expert James Healy-Pratt, who has particular strength in the aviation sector, from Stewarts Law LLP in May 2021.
Other key lawyers:
Trevor Sears; Simon Murfitt; James Healy-Pratt
Anexsea Cruises Limited
Mirayint Ship Management
CFS Aeroproducts Limited
Bushtracks Africa Ltd
Sentra Airways Limited
Laboratoire ASL SNC
- Assisted Anexsea Cruises Limited with the purchase, financing, delivery and renaming of the former “Saga Sapphire” cruise ship, now named “Blue Sapphire”.
- Provided Sentra Airways with an application for a new UK air operator certificate, and the set-up and initial operation of a new commercial international passenger aviation business.
- Advised the cruise company Mirayint Ship Management on Covid-19’s impact on its business.
Based in Manchester, Leigh Day advises UK claimants on accidents abroad and has a particularly strong reputation for handling cycling-related cases. The breadth of jurisdictions in which the team has experience is another key attribute, with its recent caseload covering Europe, Australia, the Middle East and the Caribbean. Clare Campbell leads the team and handles a varied workload, advising on road traffic accident, accident at work and aviation-related claims. She is supported by associate Joseph Dawson, who is experienced in handling claims stemming from serious accidents, including cross-border litigation.
Other key lawyers:
- Represented the husband and sons of an English woman who was run over and killed whilst crossing the road in Portugal.
- Advised a claimant involved in an accident whilst using a malfunctioning water simulation machine on a cruise ship holiday.
- Advised a client injured in a swimming pool accident in Spain where the insurer failed to respond to the claim.
Mishcon de Reya LLP‘s team operates under the leadership of ‘standout partner‘ Neil Baylis, a renowned practitioner with expertise in EU and competition law who advises major hospitality touring companies in the UK and Europe. His recent workload has involved matters relating to the impact of Brexit and Covid-19 on live events and flight and accommodation bookings, as well as insolvencies. The team is also skilled in advising on commercial and franchising agreements for hotels.
‘We believe this team has an unbeatable knowledge of the travel industry and all the changes which are happening in a post-Brexit world. Always efficient, pleasant and good listeners, making them an ideal legal organisation to work with.’
‘Our dealings in Mishcon de Reya are predominantly with Neil Bayliss. He is one of the most engaging people I have worked with, really cares about our organisation and business path, and always replies punctually and with clear detail. We are simply delighted and fortunate to work with this standout partner.’
European Tour Operators Association
Nordic Tourism Collective
International Cruise and Excursions (now known as Arrivia)
Affinion International (now known as cxLoyalty)
Island of Mustique
Australian Pacific Touring
The Travel Corporation
Meetings Industry Association
- Advising Air Transat on passenger ticket refunds in the UK, Ireland and Netherlands.
- Advising the Meetings Industry Association on a potential judicial review of the government’s Covid-19 restrictions for event operators.
- Advising ICE on regulatory issues surrounding doing business in Europe post-Brexit.
Penningtons Manches Cooper LLP has a 'broad range of knowledge' in travel litigation, with a varied caseload covering road traffic accident claims as well as cases involving incidents which occurred while on holiday or working abroad. The 'very knowledgeable' Mark Lee heads the practice and is experienced in advising on catastrophic injury claims, including those concerning complex and traumatic brain injuries. Lee has handled cases in multiple jurisdictions, but is particularly well known for his expertise in claims involving Spain, and is a fluent Spanish speaker. Warren Collins has a similar background but has a greater focus on claims involving the US.
Other key lawyers:
‘Key experience from a long-established and stable team who understand their specialism and are able to work in line with commercial agreements in an efficient and pragmatic manner.’
‘Mark Lee is very knowledgeable and has the ability to deliver clear instructions in an easy-to-understand manner for both experienced and inexperienced personnel. He is also very accessible and happy to spend time on understanding the impact of changes on specific sectors.’
‘A solid claimant travel law offering, with a good breadth of experience and the ability to handle the full range of cases.’
‘The team has a solid insurer client base and claims referrals network and benefits from being part of one of the biggest full-service names in the legal sector.’
‘Mark Lee has fantastic human intelligence, lots of experience, is prompt in his client engagement, a real pleasure to deal with and leads his team with commercial nous and acumen.’
‘Penningtons have a travel team experienced in dealing with cross-border litigation.’
‘They have a broad range of knowledge and provide insightful advice. It is a professional but friendly team who we can rely on to meet often tight deadlines. They offered flexibility and understanding when accommodating changes to our business brought about by the pandemic.’
‘The team is experienced, approachable, and combines private client-style client care with specialist cross-border personal injury knowledge.’
Allianz Legal Protection
Travel Insurance Facilities
- Acted on behalf of a claimant who sustained catastrophic injuries in a road traffic accident in France.
- Acting for an individual who suffered catastrophic injuries resulting in a spinal cord injury following a fall in Greece.
- Acted for Carnival in the defence of a personal injury claim pursued by a passenger injured during an on-shore excursion.
Pierre Thomas Law
Acting for both claimants and defendants, the 'exceptional' team at Pierre Thomas Law is notably adept at handling claims relating to accidents in Europe, with both French and Spanish speakers in its team. The 'extremely experienced' Simon Ball leads the practice's work for defendants and is particularly skilled in cases involving incidents which occurred in France. Maud Lepez leads on the claimant side of the team and has a similar focus on French matters, where she is uniquely placed given her additional credentials as a qualified French advocate.
Simon Ball; Maud Lepez
Other key lawyers:
Belinda Normandale; Virginie Medard
‘I cannot praise this firm enough. They are an exceptional team of real, skilled specialists in their field. I would recommend them highly.’
‘Belinda Normandale is exceptional. She has a real understanding of complex jurisdictional issues and complex injury. As a client I cannot recommend Belinda enough.’
‘Simon Ball is one of the best, if not the best, lawyers dealing with jurisdictional issues. He is also very good at understanding clients’ needs and doing what he can to seek the best outcome.’
‘Simon Ball is extremely experienced and has an excellent rapport with clients.’
‘Maud Lepez is an excellent lawyer who is able to analyse legal points with great clarity.’
‘Virginie Medard brings meticulous preparation to her cases, and has a very good manner with clients.’
‘Pierre Thomas Law is a niche firm with a very high level of expertise in cross-border personal injury litigation. It is somewhat unusual in acting both for claimants and for the insurance industry and does both to a very high standard. I would readily recommend the firm.’
‘Maud Lopez is a dual-qualified English and French lawyer. She is highly intelligent and able and a real expert in the area. She fights her client’s corner with skill and determination. Belinda Normandale is a very good lawyer and litigator who understands very well the complexities of cross-border litigation.’
Plus Ultra Seguros
Fonds de Garantie
Prevoyance & Voorzorg
Ethniki Asfalistiki S.A.
- Acted for a Greek insurer in relation to a claim brought by a British woman who was severely injured in a quad bike accident in Greece.
- Advised a French national on bringing a claim for “aggravation” under French law in the English court.
- Acted for a French insurer in negotiating a settlement of over £9m in respect of a serious head injury sustained by an individual in a road traffic accident in the UK.
Plexus Law has an enviable client roster which includes Virgin and easyJet’s holiday operations, as well as three of London’s major airports. The team is also known to assist travel agents, hotels and insurers. Michael Gwilliam leads the practice and is an expert in advising on catastrophic injury and fatality claims. One of his recent mandates of note involved defending airlines against claims by staff with aerotoxic syndrome, an illness incurred through overexposure to cabin air. Angela Hanmore has a similar focus but is also skilled in product liability claims. The team’s recent workload has involved travel incidents which occurred in Europe and Latin America.
Other key lawyers:
Tokio Marine HCC Insurance Tour Operators’ Liability Scheme
Virgin Holidays Limited
On The Beach
Gatwick, Manchester, Stansted, London City, Leeds-Bradford Airports and many others
AIG Travel EMEA Limited
Travel Claims Services
Direct Line Group
- Advising a client, who is a Canadian citizen but resident in the US, who was trampled by an elephant at a luxury tented camp.
- Instructed to act on behalf of three UK-based international airlines in relation to the aerotoxic syndrome group litigation action.
- Acted for claimants who suffered serious personal injuries following a road traffic accident in Mexico.
Based in the North West, Slater and Gordon has been active assisting claimants with matters concerning road traffic accidents abroad, cosmetic tourism and hotel incidents, as well as accidents involving winter sports. ‘Brilliant‘ principal lawyer Nicola Rostron leads one of the teams from the Manchester office and is highly experienced in travel litigation, predominantly acting in claims involving catastrophic injuries suffered while on holiday in Europe. Another key contact who leads the department in Manchester is ‘astute‘ senior associate Stephen Goodman, whose practice has focused on the impact of Brexit and Covid-19 on tour operators, particularly advising on liquidation issues. Liverpool-based Kelly Williams oversees the general practice.
Other key lawyers:
Nicola Rostron; Stephen Goodman; Helen Goodfellow
‘Longstanding and reputable personal injury practice known in particular for their expertise in claims involving a direct right of action against EU-domiciled defendants.’
‘Stephen Goodman is an astute team leader, an out-and-out litigator and a tough opponent.’
‘Nicola Rostron has a deep knowledge of and interest in the legal framework. She is an astute litigator with excellent case preparation.’
‘Stephen Goodman leads his team with confidence and good humour. A longstanding operator in the field, he is well liked by clients, colleagues, counsel and even opponents. Nicola Rostron is a brilliant lawyer, with a personable, clever and committed approach to cross-border practice.’
‘Nicola Rostron impressed me with her professionalism and specialist knowledge, and has been outstanding in handling my case.’
‘The travel team at Slater and Gordon have a good deal of experience in all aspects of travel work.’
‘Nicola Rostron is a conscientious and knowledgeable practitioner.’
- Advised the victims of a hit and run road traffic accident.
- Repesented a young boy who had a games machine fall on him while staying at a hotel.
- Advised on a fatal accident involving a motorcycle in Germany.
Stewarts Law LLP ‘dominates the field’ of travel and personal injury law; its recent caseload includes cases relating to a number of incidents that have attracted news attention across the globe, including the crash of Ethopian Airlines flight 302 in 2019 and the shooting down of Malaysia Airlines flight 17 over Ukraine in 2014. Julian Chamberlayne heads the team and is a leading name in catastrophic injury and fatality claims, particularly in relation to aviation incidents or casualties involving high-profile individuals. Aviation is also a focal point of Sarah Stewart, who has advised on claims involving Europe, Asia Pacific, Africa and the US. Scott Rigby is another key name and is particularly prominent in advising on cases concerning the Rome II Regulation. Other key contacts in the sizeable team include Christopher Deacon and associate Rebecca Huxford.
Other key lawyers:
Sarah Stewart; Scott Rigby; Christopher Deacon; Rebecca Huxford; Peter Neenan
‘Stewarts are outstanding, from partners in the firm down to the paralegal team. Nothing is too much, and they will go out of their way to help and put your mind at rest.’
‘Julian Chamberlayne’s determination in our case is faultless. Rebecca Huxford has followed in his footsteps: her knowledge is immense and her attention to detail amazing.’
‘Stewarts provides a unique service to its clients, with first-class legal advice and representation. Stewarts is the best claimant law firm in the UK for complex personal injury travel litigation cases.’
‘This team is right at the head of its market. If you suffer an injury abroad or are injured in an incident with a foreign angle, there is no better team of UK lawyers you could hire to represent you. This well-resourced and experienced team brings deep legal knowledge and well-honed litigation skills to the field.’
‘Julian Chamberlayne leads from the front. His clients can have confidence that they have the best lawyer in the field. His team of Scott Rigby, Chris Deacon and Becky Huxford have all the skills required to run a high-value personal injury claim effectively.’
‘They have the experience of running foreign claims and the relationships to ensure their clients’ interests are best served during the rehabilitation phase and the litigation phase. They have access to the highest quality experts and counsel.’
‘It is an incredibly warm and caring team, from the receptionists to the paralegals and solicitors. They provided a personalised service that made me feel like an individual and not a billable item. They also kept me informed of the ongoing costs of the litigation by sending six-monthly case plan and costs updates which were very helpful indeed.’
‘Peter Neenan is an excellent lawyer with a background in physics – it’s the latter knowledge that helps Stewarts understand and fight the technical aspects of the aviation claims. Sarah Stewart is also an excellent lawyer, with significant experience and expertise in fatal accident and catastrophic personal injury claims.’
- Representing families who lost loved ones in the Boeing 737 Max accidents in claims against Boeing.
- Representing a five-year-old who sustained a spinal cord injury and multiple trauma in a road traffic accident in Poland.
- Representing a UK resident who suffered a constellation of orthopaedic injuries and a very severe traumatic brain injury as a result of an accident on a photo shoot involving a 100ft fall on a construction site in Germany.
Thompsons Solicitors LLP
Thompsons Solicitors LLP has an 'excellent reputation' for representing trade union clients, and as such its travel team is notably strong in handling workplace accident claims with a cross-border element, involving both UK citizens overseas and non-nationals in the UK. The team has advised on claims stemming from road traffic accidents, shipping incidents and injuries suffered in the aviation sector. The 'tactically astute' Martyn Gwyther leads the team and alongside workplace accidents has also advised UK citizens on accidents suffered while on holiday.
‘Thompsons are probably the biggest nationwide firm for personal injury claims, and their scale permits them to maintain a dedicated team dealing with cross-border personal injury. This team is really excellent and capable of dealing with the most complex of issues.’
‘Martin Gwyther is the cornerstone of the Thompsons cross-border practice and he is an absolute fountain of knowledge about jurisdiction and choice of law. As well as having an encyclopaedic brain for private international law, he is also tactically astute.’
‘Thompsons has a longstanding focus on working people in need of assistance in difficult times, and they know and understand their clients’ needs.’
‘Martyn Gwyther has a particular talent for maintaining client focus at each step of the process.’
‘Led by Martyn Gwyther, the team have a can-do and positive approach to this potentially complex area of law and practice. Excellent leadership has brought commendable clarity to difficult issues.’
‘Thompsons have team of people who are devoted to ensuring that their clients will get compensation and they have the experience and knowledge to achieve this. Martyn Gwyther adopts a very practical approach in claims with cross-border elements and is very good at managing his team.’
‘A very capable and rounded team with excellent results and client care.’
‘They have an excellent reputation in industry, particularly for trade union-backed work, and are developing a leading expertise in this sector.’
- Advised a German national who suffered brain injuries in a pedestrian-against-car road traffic accident that took place in Leicester.
- Advised a French national who suffered orthopaedic injuries in a road traffic accident in England.
- Advised a British national who suffered an injury while working for an overseas airline.
Based in Leeds, Travlaw Legal Services Limited is uniquely positioned as a specialist travel law boutique, covering all aspects of regulatory, commercial, and personal injury work. The disputes side of the practice is led by senior partner Matt Gatenby, who handles personal injury and illness cases as well as contractual breaches. In recent months employment head Ami Naru has been particularly active advising clients on how the Covid-19 pandemic has impacted both working and financial conditions within the industry. Emma Shakespeare heads up the commercial and corporate governance department, focusing on commercial and regulatory issues, especially in areas regarding package travel regulations. Contentious matters are also handled by senior counsel Stephen Mason, whose work includes disputes concerning serious injuries and commercial contracts.
Matt Gatenby; Ami Naru; Emma Shakespeare
Other key lawyers:
On The Beach
Abercrombie & Kent
Tokio Marine HCC
Red Sea Holidays
AIG Of Canada
- Acted for travel retailer On the Beach when the High Court found in its favour that service on a London connected company was effective service on the Dubai-based defendant as it had effectively brought the claim to the attention of Dubai, and in the interests of justice.
- For Expedia, successfully concluded a cross-border High Court defamation claim of significant value relating to an internet review.
- Advised Tourism New Zealand on various commercial issues as part of a global project which involved various cross-border implications.
Trowers & Hamlins LLP's multi-disciplinary practice has a particular niche in handling personal injury claims related to winter sports. Exeter-based practice head Bronwen Courtenay-Stamp has a longstanding reputation in skiing accident liability cases, most notably in jurisdictions in Europe and North America. She is supported by Ian Brown, an expert in road traffic accident claims, and Tom Sampford, a fluent German speaker who has expertise across personal injury and clinical negligence. At junior level, senior associate Charlotte Reavey is noted for her ability to handle claims involving Spanish and French-speaking countries.
Other key lawyers:
Ian Brown; Tom Sampford; Charlotte Reavey
‘Trowers and Hamlins have a particular presence in the ski market. The team undertakes all kinds of travel-related work, both for claimants and defendants and insurers. Clients return to them again and again because they get a first-class service.’
‘Bronwen Courtenay-Stamp knows everyone in the travel world, and is liked by all. This enables her to operate very effectively with opponents, experts, barristers and judges. There’s nothing she doesn’t know about travel law.’
‘Ian Brown has great judgement. Tom Sampford has absorbed the house style and is very effective too. The legal executives and paralegals are all excellent.’
Arc Legal Assistance Limited
Avid Insurance Services Limited
Millstream Underwriting Limited
Allianz Global Assistance
Claims Settlement Agencies Limited
White Horse Insurance Services
Cega Group Limited
- Advising on a claim expected to be for six-figure damages in respect of a high-speed road traffic collision in France.
- Advising in respect of a six-figure claim arising out of a skiing accident in Italy in which civil and criminal proceedings are being pursued concurrently.
- Advised a claimant in the English courts on an accident which occured in Spain.
Weightmans LLP's 'stellar' team has been very active in advising on road traffic accident claims in mainland Europe, an area of work the team is particularly well placed to handle given the firm’s close relationship with the Motor Insurers' Bureau (MIB). David Holt is lead strategic adviser to the MIB, advising on its most significant cross-border claims, and Paul Ryman-Tubb formerly worked as Chief Technical Officer for the organisation. Overseeing the team is the 'extremely experienced' Nick Richards, who has a similarly strong track record in motor accident claims, particularly in relation to cases involving the Rome II Regulation.
Other key lawyers:
David Holt; Paul Ryman-Tubb
‘Extensive experience in dealing with cross-border road traffic claims in many different EU states. Stands out for its length and breadth of experience in comparison with other firms.’
‘Nick Richards is extremely experienced and is adept at managing foreign insurer clients and helping them navigate litigation in the English courts.’
‘Longstanding experience of dealing with cases involving cross-border personal injury claims. Excellent level of knowledge among team members, both of relevant EU law and issues of jurisdiction and choice of law.’
‘David Holt is an excellent technical lawyer with a detailed understanding of the issues which can arise in foreign personal injury claims. He is a lawyer I would choose to entrust with a difficult case. He is very experienced in dealing with appellate cases in this field.’
‘Weightmans provide an excellent tailored service with stellar individual fee earners for very competitive pricing. While face-to-face meetings are hard to replace, Weightmans have tried their utmost to do so with their extensive online value-added services.’
‘Nick Richards is very knowledgeable and expert in high-value, complex matters, especially relating to the Fourth EU Directive. He is very responsive to our niche requirements and always happy to provide a value-added service.’
AIG Europe Assurances
Dekra Claims Services
- Advised on an accident in which a Polish person on a Polish-insured motorcycle suffered an accident.