Travel in London
As part of the firm’s larger aviation department, Bird & Bird LLP’s multidisciplinary travel group draws upon its international network, acting for some of the world's best-known travel companies, from airlines and hotel chains to online travel agents and metasearch engines. Led by Lucy England, the team advises on a range of matters including complex regulatory issues, GDPR compliance work, digital marketing mandates, disputes, consumer issues, IP work and broader digitalisation and commercial projects. The team is also integrated with the firm’s data protection, hotels and leisure, and retail and consumer departments.
Banyan Tree Resorts
Dublin Airport Authority (daa)
Irish Aviation Authority
Isavia (Keflavik Airport, Reykjavik), Iceland
- Advised Fosun Tourism Group, the world’s leading leisure-focused integrated tourism group, on its purchase of the Thomas Cook brand, the Casa Cook and Cook’s Club brands, and resort/hotel brands under the Thomas Cook brand for £11m.
- Providing payments regulatory support to Booking.com in relation to PSD2; in particular the commercial agent exemption and strong customer authentication.
- Assist Ctrip and Skyscanner with a wide range of issues, including GDPR and data protection/marketing rules, regulatory support and analysing web-scraping practices from an IP, contractual and competition law perspective.
As ‘a very solid outfit' led by the 'outstanding' Daniel Scognamiglio, Blake Morgan LLP’s personal injury department has considerable experience acting for both claimants and defendants in cross-border personal injury claims. It is involved in a number of high-value cases involving complex jurisdictional and evidential issues and is seeing growing numbers of instructions from legal expense insurers, which includes catastrophic injury claims for claimants and insurers as well as general insurance disputes. Senior associate Eleanor Armstrong is another name to note for personal injury matters. Elsewhere, Ian Skuse leads the commercial and regulatory offering, handling a range of commercial, corporate, finance, regulatory and advisory work for airlines, travel management companies, leisure and tour operators, destination management companies and travel agents.
‘I think Blake Morgan are a good team, led very capably by Daniel Scognamiglio. They are all very good at what they do and are reliable.’
‘Daniel Scognamiglio is a very effective lawyer and a good team leader, leading a happy team.’
AXA Insurance/AXA Travel Insurance
Cigna (brands include AA Travel Insurance, RSA, MoreThan Travel Insurance)
MAAF (French insurer)
ERV previously ETI
Abbey Legal/ Markel Group
- Advised a claimant who suffered a head injury on complex issues surrounding jurisdiction and whether the excursion formed part of the holiday package; proceedings were served on some parties in Mexico and advice was required from Mexican lawyers.
- Acting on behalf of a claimant following a serious RTA in France; investigations were required to identify the Defendant and obtain copies of court documents from France regarding criminal proceedings.
- Advised a claimant, who suffered an injury while driving a motorcycle when he was involved in an RTA in Belgium.
Considered a 'leading figure in the defendant sphere', BLM’s travel group and casualty practice is led by Matthew Ford and covers 'the whole range of insurance and liability claims where claimants sue tour operators in the UK for accidents and incidents abroad'. The team primarily handles claims brought under the Package Travel Regulations (PTR) for major tour operators and insurers. As well as acting for many of the UK’s largest tour operators, the team is regularly instructed by niche agents, bespoke specialist operators, leisure and hospitality suppliers and insurers in a range of travel and international claims, including proceedings relating to catastrophic injuries, large losses, fraud, abuse, commercial contracts, regulatory issues and costs. Other names to note include Emily List and associate Deborah Sayers; both have extensive experience in complex international travel claims.
Other key lawyers:
‘One of the leading defendant cross-border PI firms.’
‘Thorough preparation and attention to detail. Detailed and incisive assessment of case strategy for the most complex claims.’
‘A coherent and clear team who have expertise in the field.’
‘Matthew Ford – considerable technical expertise in representing tour operators.’
‘The individuals are well versed in the key principles of Travel Law and, as a result of that, are really looking for the best way forwards for their clients, within the parameters of the statutes. Deborah Sayers is a standout associate, who works hard to achieve excellent results. She worked very hard on one of our cases. When receiving my advice following the CCMC, she really challenged my views to check that this was the best approach. I was very impressed with both her knowledge of the area and her commercial awareness.’
‘Emily List (partner) – well established defendant PI lawyer with particular specialism in cross-border claims.’
‘Matthew Ford: heads up the team; a true leader – calm, collected, commercially astute, and able to diffuse the hottest of temperatures. An old head on young shoulders.’
Thomas Cook Tour Operations Limited
Sandals/Unique Vacations Ltd
Jet2 Holidays Ltd
Red Sea Holidays
Direct Line Group – Travel
Intercontinental Hotels Group
AXA Corporate Solutions
- Assisted Jet2 with the successful strikeout of irrelevant parts of a claimant’s local standards evidence leading to the claimant’s discontinuation of claim, which was based on a slip in a shower at a hotel in Cyprus whilst on a package holiday booked through the defendant.
- Acted for a tour operator in the discontinuance of a gastric illness claim pleaded in excess of £200,000 after concerns raised in respect of claimant’s credibility.
- Succeeded in having gastric illness claims dismissed for a tour operator at trial following disclosure from the claimants of photographs showing them on excursions and drinking alcohol post-illness.
Leveraging an international network of personal injury specialists, Clyde & Co LLP acts for a wide variety of insurers and travel sector corporations, covering the full gamut of injury claims, from high-volume low-value mandates to complex, multi-jurisdictional claims. Specialising in fatal and catastrophic injuries, the team also handles issues arising from accidents and illnesses abroad, including claims relating to terrorist attacks, food poisonings, motor accidents, public liability issues, winter sports and water sports. The firm’s international travel claims team is headed up by Chris Murray, who splits his time between London and Manchester. The department also has experience in domestic and international motor claims under the 4th EU Directive and Green Card Regulations.
‘Clyde & Co have a very clear understanding of our business requirements. Their knowledge of the relevant legal environment means that they are best placed to provide the solutions that we require when defending and resolving cases.’
‘Our primary contact is Mark Hemsted [Partner] – Mark has an extensive knowledge of the work where he is instructed and provides a personal and detailed service on our complex and catastrophic personal injury claims.’
DMH Stallard LLP
DMH Stallard LLP advises tour operators, travel agents, destination management companies and suppliers on a variety of matters. 'Highly regarded' in the travel space, the group primarily advises its growing client roster on package travel regulations, ATOL regulations and booking conditions. Debbie Venn is noted for her experience assisting e-tourism and online travel agency businesses, with particular expertise in booking terms and conditions, agency agreements, supplier contracts, package travel terms, and villa rental arrangements. Employment specialist Rebecca Thornley-Gibson is also active in the field.
‘DMH Stallard are very highly regarded. The feedback we get is always positive and the size and calibre of the travel businesses that they work with place them as one of the leaders of advisory services to our sector.’
‘My main contact at DMH Stallard is Debbie Venn. For me, Debbie carries the degree of credibility that we need in order to have comfort to recommend the DMH services.’
Specialised Travel Limited
Airborne Representation Limited
The Cruise Line Limited
Amadeus IT Services (UK) Limited
The Villa Agency Limited
TravelTalk Adventures Limited
- Advising Airborne Representation Limited on trading arrangements, baggage handling and support desk services and on the protection of branding and trade marks; updated various trading arrangements to align with new Package Travel Regulations and advised on ATOL coverage.
- Supporting Amadeus UK Limited with all IR35 considerations in preparation for the April 2020 private sector Off Payroll ( IR35 ) changes.
- Advising TravelLocal on its booking arrangements with customers, the impact of the Package Travel Regulations and the Terms and Conditions for the online booking portal; also on its partnerships with local tour operators and third party suppliers/affiliates and complex data protection structures.
Jointly led by Sara-Jane Eaton and Claire Bowler, DWF is noted for its ability to handle international travel injury claims for insurer clients, and is regularly instructed by major insurers, foreign statutory accident insurers and legal expenses insurers. 'Comprised of partners and solicitors who have an incredibly broad but impressively detailed technical knowledge' of the travel sector, the team is singled out for its expertise in jurisdictional and applicable law issues which arise in relation to personal injury claims. The group is experienced in cross-border travel work, with a particular emphasis on European jurisdictional issues.
‘DWF’s core strength in running large international personal injury cases is teamwork: the individuals I have worked with really know how to put together an excellent team comprising senior partners at the firm, more junior colleagues, and barristers from various chambers. This is hugely important in running a large case for a prolonged period of time, where the fact that a team works as a harmonious whole is so much more important than the quality of any individual member.’
‘First class client service, close attention to management of costs and obtaining a sound commercial outcome for client. Genuine and longstanding expertise in the sector.’
‘Gurbir Thethy is very able and highly experienced; very well regarded by clients for his commercial approach.’
‘The team at DWF is comprised of partners and solicitors who have an incredibly broad but impressively detailed technical knowledge combined with a practical and commercial approach to litigation.’
‘Sarah-Jane Eaton is a leader in this field. She has an encyclopaedic knowledge of the technicalities of travel and foreign claims and an unparalleled knack for cutting through those complex issues with an effective litigation strategy tailored to each case. She is an absolute delight to work with and she runs a dynamic and impressive team.’
Van Ameyde (UK)
The Markerstudy Group
Mannheimer Versicherung AG
Wuerttemburgische Versicherung AG
Zurich Rechtschutzversicherung AG
- Acting for Württembergische via Van Ameyde UK Limited, a German motor insurer, in a jurisdictional dispute following a catastrophic injury in Germany.
- Defending MS Amlin, the insurers of a coach which was involved in a high-speed accident in France.
- Representing Ergo Hestia, a Polish motor insurer, following a catastrophic road traffic accident in Poland resulting in a traumatic brain injury.
The growing team at Fox Williams LLP was buoyed by the 2019 arrival of practice head Rhys Griffiths and associate Phyllis Acheampong from Fieldfisher, who brought several leading travel sector clients. The team advises an array of airlines, travel agents, travel operators and online travel platforms on business-critical compliance with travel regulation and assists with commercial agreements, litigation, and regulatory enforcement actions. Demonstrating a 'knowledge of travel law that is second to none', Griffiths recently helped several large international brands with their strategic expansion into Europe.
Other key lawyers:
‘Excellent, in-depth, travel law expertise. The team provides practical, helpful legal advice.’
‘Rhys Griffiths is the travel partner at Fox Williams. He is in our opinion the leading lawyer specialising in travel and we use him for a ranging set of instructions from our extensive travel portfolio particularly in relation to travel regulation and licensing.. The team always respond quickly, have little issue in grasping the facts of each case and responding proactively to the specific instructions and needs of the client.’
‘Rhys’ knowledge of travel law is second to none. He’s very considered and practical in giving his advice and provides clear, helpful guidance on commercial matters.’
On The Beach
Hotelplan (Inghams, Ski Total, Esprit, Explore, Inntravel)
Travel Network Group
Jointly led by Zohar Zik and Elinor Dautlich, the cruise, travel and leisure team at HFW has experience advising international airlines on selling package holiday and ancillary travel services to customers in different jurisdictions. It also receives instructions relating to shipbuilding issues, regulatory compliance, litigation, health and safety work, crisis management and responses, employment law and data protection matters. Zik, a former General Counsel of Aviation at TUI Travel, specialises in commercial agreements for the aviation and travel sectors, and also handles the associated regulatory matters. The team works in close conjunction with the firm’s aviation, energy and resources, and shipping departments. William MacLachlan acts for clients across the shipping, cruise, ferry and yachting industries.
‘As one would expect from a Commercial City of London firm, the members of HFW’s Travel – regulatory and commercial practice bring a very professional and commercial approach to all their cases; they analyse the issues arising in the litigation carefully and clearly right at the start and keep their clients informed throughout as to progress and developments.’
‘Partner Paul Dean and Senior Associate Angelina Davidson-Houston are both committed to their clients, analytical in their approach and fully in tune with what is important to their clients from a commercial point of view.’
‘Knowledge, availability and the ability to impart their knowledge and advice in a way that we understand what we are being advised to do!’
- Advised a major cruise line on its preparations for a potential no-deal Brexit; in particular, to provide an assessment of the degree to which UK competition and state aid policy could diverge from EU policy across different time frames.
At Hill Dickinson LLP, the travel and leisure team acts across a number of different areas encompassing defendant personal injury work, brand protection issues, regulatory and commercial matters, international tax mandates, asset management work and finance issues. With specialist knowledge of the shipping and cruise sectors in particular, the team advises on domestic package travel and EU travel regulation frameworks and personal injury claims, which often involve fatality investigations. The team, which is led by personal injury and disease specialist John Caddies, frequently acts for industry bodies, cruise and ferry operators, tour operators, hotels, ports and terminals. Another name to note is Javed Ali, who is a 'travel specialist with significant experience in the travel and personal injury sector in both the UK and EU'; he focuses on commercial, regulatory and non-contentious mandates including contractual matters, booking terms and conditions, conditions of carriage, website compliance work and consumer protection regulatory issues.
‘Hill Dickinson stands out from other firms that I have used. The service provided is second to none, and the experience and expertise of the lawyers really shines through.’
‘Their professionalism and expertise. A special mention here to Javed Ali, a travel specialist with significant experience of the travel and personal injury sector in both the UK and EU. He has extensive experience of the interpretation of maritime law and working on complex issues, as well as relationship building at the highest levels whether the government, business or regulators.’
‘Good knowledge of cruise industry, prompt response, efficient dealing with problems, very accessible, pleasant to work with.’
Louis Hotels Plc
Royal Air Maroc
Disney Cruise Lines
Royal Caribbean Cruises
Unipolsai Assicurazioni Spa
Cruise and Maritime Voyages
AIG Europe (Cyprus) Limited
Cruise Lines International Association (CLIA)
ST & H Limited
Leicestershire and Rutland Wildlife Trust Ltd
West of England P&I Insurance
UK P&I Club UK P&I Club
- Drafted an entire Crisis Management Plan for Celestyal Cruises Ltd’s ships; further updating the processes and procedures for passenger and crew health and safety in light of the Coronavirus epidemic and client obligations in relation thereto under the Package Travel and Linked Travel Arrangement Regulation 2018.
- Advised Louis Hotel PLC on hotel contracts with tour operators in relation to the Coronavirus epidemic.
- Vetted all of Leicestershire & Rutland Wildlife Trust’s prospective exhibitors which were attending the bird fair exhibition to ensure that they were compliant under the Package Travel Regulations to sell package holidays to UK consumers.
Hudgell Solicitors’ travel litigation department primarily acts for claimants in cases centering on catastrophic injuries, accidents, and life-altering injuries which occur abroad. The team is instructed on matters ranging from road traffic accident claims to illness outbreaks at holiday resorts and on cruise ships and aircraft. The experience of Paul McClorry as practice head 'puts the firm on solid footing'; he has a particular interest in cases involving jurisdictional challenges and those brought under Rome II and the Private International Law Act.
‘Very good communication between team, aware of what and where each other are in process, and direct to appropriate persons. Very prompt in answering questions with appropriate and full facts.’
‘Paul McClorry: He is very informative and factual, the resources that he has to rely on, exceptional, his correspondence is appropriate and timely. He also recognises other problems that he feels need to be addressed at certain times on a personal level. His work ethic is second to none.’
‘The experience of Paul McClorry as team leader puts this firm on solid footing.’
- Acting for the family of a man who died in a road traffic accident in Sardinia, Italy.
- Acting for the family of a man who died in a ski accident in France; claim is being brought against the English insurer of the other skier and the French insurer of the French ski resort owner due to the design and layout of the slope.
- Acting for a client who was on holiday in Palmanova, Majorca in October 2017 and began feeling very unwell, was hospitalised on his return home to England and diagnosed with Legionnaires’ Disease.
Hugh James specialises in representing claimants in complex travel litigation, working in close conjunction with colleagues across various departments. The department is headed up by 'well-known and prominent travel lawyer' Katherine Allen, who handles the full gamut of mandates, including package holiday claims, foreign road traffic accidents, and aviation and cruise ship accidents, with particular expertise in serious brain and spinal injury claims. Elsewhere, senior associate Rebecca Gilmore regularly deals with complex issues of jurisdiction and applicable law, while Mark Harvey attracts praise as 'a leading practitioner from a product liability point of view'.
‘Small but extremely punchy Travel and cross-border PI team. Excellent service, really strong on foreign accident claims.’
‘Katherine Allen – hugely experienced, a natural feel for the cases, clients always feel that they are in really great hands – and they are! Rebecca Gilmore – also very knowledgeable about the intricacies of cross-border work. Enthusiastic and tenacious in her clients’ interests.’
‘Katherine Allen is superb – excellent judgement, excellent way with clients. Her team includes Rebecca Gilmore, who is sound. Mark Harvey is of course outstanding.’
‘Katherine Allen – prominent lawyer in this area. Very well known across sector. Very active at conferences. Pragmatic and likeable lawyer. Handles a broad range of cases with great efficiency.’
‘Mark Harvey is well known as a leading practitioner from a product liability point of view who is well-versed in cross-border claims. Katherine Allen has extensive experience in handling cross-border claims.’
Led by Anna Anatolitou, the multidisciplinary team at Ince is recognised for its ability to handle large multi-jurisdictional commercial projects, mass tort litigation, regulatory compliance issues and fatal accident claims in the travel sector. Away from travel industry-specific instructions, aviation and marine sectors are other key areas of focus for the department, which handles regulatory, M&A, dispute resolution, commercial and employment mandates. The firm's merger with Gordon Dadds in 2018 folded wider travel industry expertise into the firm, adding hotel, leisure, gambling, property, licensing and tax specialists.
Emirates (Emirates Airline / Emirates Holidays)
Association of British Travel Agents (ABTA)
Global Aerospace Underwriting
Scandinavian Airlines System
- Advising Emirates Holidays on global travel regulation.
- Advising various airlines on significant numbers of Regulation 261 claims.
- Acting for Nexus in a high-value contractual dispute involving proceedings in the England and KSA.
Irwin Mitchell's large national team is 'particularly strong on large multi-party actions where it has streamlined systems to take instructions from multiple claimants'. It acts for claimants who have suffered catastrophic injuries, as well as families of individuals who have been killed in incidents around the world, pursuing cases up to the level of the European Court of Justice. Working across its London, Birmingham, and Manchester offices, the team includes Clive Garner, 'a tenacious claimant lawyer' who is acting in claims against Boeing for the families of the British victims of the 2019 Ethiopian Airlines flight ET302 crash, which is expected to be the most expensive air accident of all time. Philip Banks heads up the accident sub-team in the international personal injury teams in Birmingham and Manchester, while the 'unflappable' Demetrius Danas heads up the London international personal injury team. Cheryl Palmer-Hughes, who leads the Manchester international serious injury team, was made partner in mid-2020. London-based Jennifer Lund is another name to note, Neil Whiteley in Cambridge leads the wider practice, and senior associate Kylie Hutchison is recommended.
Other key lawyers:
‘The leaders of the pack. If you get injured overseas, this is who you want on your side.’
‘Demetrius Danas – unflappable, knows his stuff, knows his opponents. Jennifer Lund – hard fighter, excellent judgement.’
‘Philip Banks is a partner with long experience of dealing with international injury claims – specialising in catastrophic injury or multiple injury cases. Jatinder Paul is a solicitor with great experience and knowledge of this area of law.’
‘Demetrius Danas has an encyclopedic knowledge, fantastic judgment and lives and breathes international personal injury law.’
‘Julie Straughan is a brilliantly talented lawyer now deploying her considerable cross-border skills to the aviation market.’
- Represent the families of British victims killed in the Ethiopian Airlines Boeing 737 Mac crash which occurred in March 2019.
- Representing the families of 22 tourists who were killed and 50 clients who were seriously injured during an Isis related terrorist attack in Sousse, Tunisia in June 2015.
- Representing an English client left tetraplegic and with life-changing injuries following an accident on a tour bus in Malta in April 2019.
Bolstered by the arrival of regulatory specialist Farina Azam from Travlaw LLP, who clients claim has a 'good grasp of the key issues affecting the industry', Kemp Little LLP advises travel clients on a range of regulatory, commercial, and corporate instructions, underpinned by a focus on technology issues. It is skilled at assisting with digital services in the sphere including tour operators, online travel agents, hotels, travel management companies, accommodation providers and adventure travel operators, specifically on content and technology development matters.
‘Farina Azam is an exceptional lawyer specialising in the travel industry and has a good grasp of the key issues affecting this industry.’
‘Very practical and commercial outlook in the advice and support given during a very tough commercial negotiation. Focus on end goal while leading negotiations with tactical approach.’
Access Bookings Limited
Funway Holidays International Inc.
Gti Travel Group Limited
Roibos Technologies SL
Travelleaders UK Limited
Japan Airlines International Company Limited
The Travel Network Group
Mainstage Travel Ltd
Nomadic Tribe LLC
- Providing the Travel Network Group Limited, a membership organisation with hundreds of travel agent and tour operator members, with ongoing travel regulatory legal advice, including advice on issues such as Coronavirus, Brexit, flight delays and cancellations and changing FCO advice.
- Providing Funway Holidays International Inc with ongoing legal advice on issues which affect its tour operations such as the failure of Thomas Cook, the legal implications of Coronavirus and changing FCO advice.
- Reviewing and updating GTi Travel Group’s B2C terms and conditions to ensure compliance with the PTRs, ATOL Regs and other consumer legislation, as well industry standards.
Kennedys has an enviable track record in the travel industry for handling travel-related injury claims on behalf of leading tour operators, travel agencies, insurers and underwriters. With a growing insurance market client base and widening international office network, the team in London is led by 'inspiring litigator' Claire Mulligan, who is particularly active in high-profile, sensitive crisis cases, including inquests following deaths overseas, catastrophic and large loss cases, class actions and general liability work. Frequently assisting heavyweight travel industry clients with 'some of the firm's most high-profile litigation', Justin Collins is another key member of the team, which also includes noted senior associates Kiran Birdi and Zoe Hurley. Gareth Thomas was promoted to partner in mid-2020.
‘A close-knit team with unrivalled knowledge of the industry, strength in depth, and regularly appearing in the highest-profile litigation in this field.’
‘Claire Mulligan: an inspiring litigator and winner who leads her team from the front, and stands head and shoulders above her rivals; where she goes, her team follow, and there is literally nowhere in this sphere of litigation where she does not go. As comfortable fighting in court as she is negotiating in the commercial sector.’
‘Justin Collins: a massive presence and force in the team, who has conducted some of the firm’s most high-profile litigation. His commitment for his clients is second to none; he never shies from a fight, and often comes away with the prize.’
‘Gareth Thomas is one to watch having been made a partner recently.’
‘The team are well-established and know their field of law very well. They are well resourced and have strong relationships with key players across the industry.’
‘They genuinely care about their clients. They are superbly expert in their field. Thinking out of the box.’
ABTA – Association Of British Travel Agents
Touchstone Underwriting (Scheme Covering 450 Tour Operators Such As The Holiday Place, Co-op Travel, Balkan Holidays)
Balkan Holidays Limited
Mark Warner Holidays
Saga Holidays/AXA Corporate Solutions
ABTOI– Association Of British Operators To Italy
Travelopia (Incorporating Brands Such As Exodus)
Chubb/Hilton International Hotels
The Walt Disney Company
- Instructed by Aqua Magic Hotel following the death of two Thomas Cook customers in August 2018 in mysterious circumstances; handling the inquest and the subsequent claim from the family.
- Assisting TUI UK Limited with the inquest into the deaths of 30 British nationals as a result of the Tunisian beach massacre in June 2015.
- Advising BEIS and the Government as to how a compensation scheme for Thomas Cook customers who have lost the right to bring a claim against their insurers, having suffered significant injury whilst on holiday, should be compensated.
Headed up by 'very experienced' cross-border personal injury lawyer Clare Campbell, the 'tenacious and creative' Manchester-based team at Leigh Day acts exclusively for claimants, handling a range of international injury claims. Fielding specialists in the field of cycle accidents, the team’s workload also comprises claims involving road traffic accidents abroad with complex jurisdiction and applicable law issues, claims under the Package Travel Regulations, workplace accidents abroad, and maritime and aviation accidents. Associate solicitor Joseph Dawson, who clients claim 'lives and breathes international travel law', is a key name to note.
‘Leigh Day justly has a really good reputation as a tenacious and creative firm which puts its clients front and centre. It is strong on creative use of the law in the interests of its clients.’
‘Clare Campbell is a very experienced operator and an empathetic team player. Her team is very good and supports her very well.’
‘Clare Campbell and Joe Dawson in the Manchester office are very capable in dealing with the regular diet of foreign accident claims. Leigh Day (Manchester) are in my view on a par with the more regular foreign accident players in the field despite being a relatively small operation.’
‘Leigh Day has an international reputation for tackling challenging transnational cases that places it in the forefront of the practice.’
‘Clare Campbell treated us with absolute professionalism and compassion throughout our case. We trusted her implicitly and she was always readily available to discuss our concerns and questions which she dealt with sensitively, patiently and thoroughly. The support from her and her team was invaluable, we really can’t fault them on any level, they were all superb and I highly recommend them.’
‘Joseph Dawson lives and breathes international travel law. A first rate practitioner: charming, extremely hard working, excellent judgment, huge knowledge, great with clients. One to watch!’
National Accident Helpline
- Represented a client who suffered a severe traumatic brain injury in a collision with a car in Italy.
- Acted on behalf of an actor who sustained a serious head injury during the filming of a fight sequence whilst on location in Morocco, raising interesting issues of jurisdiction, applicable law, liability and causation.
- Represented a client who was seriously injured in March 2016 following an accident in Belgium when she was struck by an oncoming vehicle as a pedestrian whilst crossing the road, suffering a fractured skull as well as numerous orthopaedic injuries.
Hired in 2019 to strengthen Mishcon de Reya LLP’s travel sector expertise, Neil Baylis is instructed on a range of commercial and regulatory mandates for travel sector clients. Baylis, who is a UK and EU competition specialist, is frequently instructed to advise clients on package travel regulations, EU-wide regulatory issues and data protection laws. He also reviews commercial agreements including complex hotel franchising and management agreements. Clients include domestic corporations and foreign corporations with a UK commercial presence.
European Tour Operators Association
Island of Mustique
International Cruise and Excursions
Nordic Tourism Collective
Ski Club International
- Advised International Cruise and Excursions on its data protection strategy alongside a variety of other regulatory matters.
- Assisted the European Tour Operators Association with the development of a suite of documents in connection with its events business.
- Acting for the private Island of Mustique on reviewing the application of the Package Travel Regulations to sales of flights and villa hire, the drafting of new contractual terms used with villa owners and consumers, and advising on relevant aviation laws applicable to the island’s own aviation business.
Operating as part of a large, multi-disciplinary team, Penningtons Manches Cooper LLP's personal injury practice is instructed on complex cross-border cases by both claimants and defendants. It often acts for those affected by a life-changing injury; high-profile cases involving individuals who have sustained catastrophic brain injuries are a key area of strength. 'Building a reputation as a leader in the field', travel law practice head Mark Lee primarily represents travel insurers and their policyholders in high-value compensation claims arising from accidents abroad. The team also features Warren Collins, who has 'extensive experience in handling cross-border claims involving personal injuries of the greatest severity' including catastrophic claims and fatal accident litigation.
‘Mark Lee is building a reputation as a leader in the field. Warren Collins has extensive experience in handling cross-border claims involving personal injury of the greatest severity.’
‘Excellent solid team led by Mark Lee.’
‘Mark Lee – sensible, savvy, quick, polite.’
‘Very client oriented, with a lot of humanity.’
‘They have many years worth of expertise in the niche field of travel insurance related claims; the Penningtons team have remained a reliable and ever more knowledgeable presence.’
‘Mark Lee and Keith Dean have always demonstrated absolute professionalism, and manage to combine pragmatism and clarity of advice, with a friendly and open approach to whoever needs their advice.’
- Acted for a client who sustained serious orthopaedic injuries following a collision with a third-party skier in France; the defendant’s insurers were domiciled in The Netherlands and a claim form was therefore issued in the UK High Court and served against the insurer in the foreign jurisdiction.
- Acted for a client who was involved in a head-on collision in Cyprus where the driver of a quad bike inexplicably veered across the road, and died in the collision. The client suffered multiple and life-changing injuries and now has restricted work capacity; initiated a claim in the High Court against the Estate of the deceased.
- Proceedings issued in the UK High Court and served in Romania for a client who was involved in a serious road traffic accident in Romania in 2017, resulting in life-changing injuries.
Led by Michael Gwilliam, who is experienced in jurisdictional issues and regularly defends multi-party and group claims, Plexus Law’s travel team acts for tour operators, travel agents, accommodation suppliers, airlines, airports, and insurers. The team defends claims brought against individuals facing claims following incidents abroad on the instruction of their travel insurers, encompassing package travel, aviation, cruise, rail and road transport issues. The department has extensive experience in accident and illness claims, and also handles inquests, class actions, catastrophic injury claims, disability discrimination claims and overseas recoveries.
‘They are business-oriented, very flexible and their analysis is tailored to meet our needs for each occasion.’
‘Michael Gwilliam perfectly understands the legal and business implications for each operator within the industry despite the complexity of the travel distribution chain. He is very clever and is smart in resolving disputes.’
Tokio Marine HCC Insurance Tour Operators’ Liability Scheme
Virgin Holiday Limited
On The Beach
Gatwick, Manchester, Stansted, London City, Leeds-Bradford Airports and many others
- Represented several major airlines in the defence of aero-toxicity claims concerning alleged exposure to organophosphate during flight.
- Represented a major UK tour operator following an accident in a hotel in Ibiza in which the claimant suffered a catastrophic spinal injury diving into the swimming pool.
- Represented a major tour operator at an inquest into the drowning of a child during a holiday at a hotel in Cyprus.
Working across its Manchester and Liverpool offices, the travel litigation team at Slater and Gordon is instructed on both the claimant and defendant side of personal injury claims arising from incidents which occur abroad; it is 'well known for being able to handle litigation at all levels of complexity and value at high volumes'. These claims regularly relate to package holidays, road traffic collisions abroad, workplace accidents abroad, cosmetic tourism and group actions following holiday disasters. 'Highly regarded' senior associate Stephen Goodman leads the Manchester travel litigation team, while senior associate Nicola Rostron specialises in cross-border road traffic accident claims. Helen Goodfellow leads the wider practice.
‘The team is very approachable and good with clients.’
‘Slater and Gordon has a well established travel law practice which has now consolidated in the Manchester office. It is well known for being able to handle litigation in the area at all levels of complexity and value at high volumes.’
‘Stephen Goodman has unparalleled experience in the sector with a strong grounding as a traditional personal injury lawyer. Very highly regarded for over a decade.’
‘Nicola Rostron (Principal Lawyer) – Deep knowledge and interest in the legal framework applicable to this area. She is an astute litigator who is not afraid to take on difficult cases.’
- Represented a client who sustained serious internal life-threatening injuries following an accident at a water park whilst on holiday in Turkey.
- Represented a client who had an accident when leaving a plane after landing in Manchester airport, resulting in significant orthopaedic injuries and three broken vertebrae in her spine and leaving her with life-changing injuries.
- Acted against the tour operator, Jet 2 Holidays, for a client who contracted Legionnaires Disease whilst she was on holiday at Sidari, Corfu in 2015.
The team at Stewarts Law LLP 'routinely undertakes cutting-edge, high-value, cross-border personal injury litigation', including acting in claims involving catastrophic injuries abroad and fatal accidents arising from international airline disasters. The department exclusively represents claimants with severe injuries. Based across its London and Leeds offices, the international injury team is led by 'veteran' Julian Chamberlayne, who has recovered more than £140m for catastrophically injured clients since joining the firm in 2000. James Healy-Pratt spearheads the London-based aviation team, which also includes Sarah Stewart. The 'outstanding' Scott Rigby, Peter Neenan and the 'hugely experienced and very thorough' Christopher Deacon are other names to note in this space. Associate Rebecca Huxford is 'a rising star in the international personal injury world'.
Other key lawyers:
‘Being in Julian Chamberlayne’s hands took so much pressure of me. In his calm hands he dealt with every obstacle thrown at his. Nothing fazed the team at all and in doing so they always found another positive way to come back. They were always contactable and dealt with my concerns immediately.’
‘Scott Rigby is definitely a unique and outstanding solicitor. His professional and calm nature give him his outstanding qualities. He is always planning ahead and confident of what he is doing.’
‘Stewarts are the market leaders in this area, they are the go-to firm for high value personal injury work with an international or aviation dimension. The quality of their personnel is absolutely peerless which translates into an exceptional client service. They have excellent links with lawyers across the world and therefore can handle international cases better than any other English claimant firm.’
‘Sarah Stewart- Client focused, tenacious, rightly ranked as a leading individual.’
‘Peter Neenan- He is one of the top aviation lawyers in Europe. He an aviation law supremo who is details focused with brilliant technical knowledge. Nobody knows more about the Montreal Convention than Peter.’
‘Chris Deacon- Fantastic lawyer, personable and very savvy. Achieves excellent results in all of his cases, has a knack for obtaining concessions from defendants.’
‘Rebecca Huxford- An experienced catastrophic injury lawyer who is a rising star in the international personal injury world.’
‘In the international PI field, the team at Stewarts are in a class of their own. They combine catastrophic PI expertise with being totally on top of the foreign law aspects of the claims they work on. In addition, they are lovely people with great client care skills.’
‘Without doubt the leaders in this field. They approach each case on a collaborative basis and are open to thinking outside the box to the benefit of all parties involved.’
- Represented the families of passengers killed in Lion Air Flight JT610 and Ethiopia Airlines Flight ET302, both Boeing 737 Max air disasters which occurred within 18 months of each other.
- Acted for a client who suffered multiple orthopaedic, vascular and chest injuries in an accident in Soelden, Austria, whilst filming the James Bond film Spectre.
- Act for a client who was paralysed in a wave pool accident at the BH Mallorca Hotel in Spain on 5 May 2017.
Thompsons Solicitors LLP
Led by Martyn Gwyther, who has 'encyclopaedic knowledge of travel law claims', Thompsons Solicitors LLP is a 'niche travel PI team based in Manchester', which acts exclusively for claimants in serious or catastrophic injury claims following accidents overseas. The team handles claims arising from brain injuries, spinal injuries, amputations, multiple injuries and burns, and is often instructed frequently in claims relating to accidents abroad affecting employees. It notably focuses on cross-border litigation arising from road traffic accidents abroad, road traffic accidents in England involving overseas registered vehicles, package travel claims, and Montreal Convention and Athens claims.
‘Martyn Gwyther is a really capable and safe pair of hands. He has broad-ranging experience of personal injury and is very dedicated to getting the right result for his clients. He has considerable experience of foreign claims across the range of different types of foreign accident scenario.’
‘The team are out and out personal injury lawyers with vastly experienced file supervisors. Their trade union background comes with a reputation of fighting their clients’ corner. Thompsons has significant expertise in claims with an overseas element.’
‘Thompsons has a niche travel PI team based in Manchester. They are hugely knowledgeable and capable. They handle technically demanding cross-jurisdictional claims.’
‘Martin Gwyther heads up the team and possesses a compendious knowledge of the personal injury and civil procedure laws of all the major jurisdictions. He knows Practice Direction 6B like the back of his hand. Doesn’t put a foot wrong.’
‘Martyn Gwyther, for his thoroughness and determination to overcome the often substantial hurdles of this particular area of work. A true professional.’
- Acted for a client, a German National, who suffered severe brain damage after being knocked over on a road in Leicester.
- Acted for a client, a British national, who was injured as a result of a manual handling activity that he was exposed to during the course of his employment on a construction site in the Middle East.
- Acted for a client, a British national, who was hit by a motor vehicle driven by a Spanish national while cycling; proceedings were issued directly against the motorist’s insurer in England and asked the Court to assess liability, causation and quantum under Spanish law.
Boutique outfit Travlaw LLP acts for tour operators, travel agents, airlines, hotel groups and insurers. Its travel litigation expertise includes handling claims relating to accidents abroad, incidents in swimming pools, vehicle crashes, gastric illnesses and catastrophic injuries. It also has commercial and regulatory capabilities, with additional expertise in data protection, health and safety, dispute resolution, employment and IP matters.
At Trowers & Hamlins LLP, the travel, tourism and insurance team is 'just as comfortable acting for claimants as they are acting for defendants' in cross-border personal injury cases, all of which arise from accidents abroad. Instructed primarily by insurers in accident claims, the Exeter-based department specialises in ski and winter sports accident claims, as well as international claims involving road traffic accidents. Bronwen Courtenay-Stamp, who displays 'excellent knowledge of the industry and all its main players', heads up the team, which also advises clients on jurisdictional, recoveries and subrogation issues.
‘Trowers are an established firm with expertise in this field going back for many years. They have a strong client base and, unusually in this area, are just as comfortable acting for Claimants as they are acting for Defendants.’
‘The team are quick to respond and keep us up to date with whats going on with our cases. We use them mainly for Personal Liability cases (often ski related) and their knowledge and network is second to none.’
‘Bronwen Courtenay-Stamp is the most approachable, client-friendly solicitor working in this field. There’s nothing she doesn’t know about travel and personal injury law, and she has an excellent knowledge of the industry and all its main players.’
‘Ian Brown- very knowledgeable and helpful. Bronwen Courtenay-Stamp – her knowledge is second to none. Very helpful.’
Arc Legal Assistance Limited
Avid Insurance Services Limited
Millstream Underwriting Limited
Claims Settlement Agencies Limited
White Horse Insurance Services
- Acted on behalf of a minor in respect of a clinical negligence claim against a hospital in Australia, where the client sustained significant injuries as a result of the medical treatment he received during his birth.
Led by Nick Richards, Weightmans LLP’s personal injury team has 'unrivalled experience of dealing with overseas and domestic road traffic claims against insurers, the MIB and under the Green Card scheme'. As the lead adviser to the Motor Insurers Bureau (MIB), it handles many high-profile cases relating to the application of law in claims arising out of European road traffic accidents, whether instructed by MIB or other insurers. In late 2019, the department - which has specialists across its Glasgow, Liverpool and London offices - hired Paul Ryman Tubb, the former Chief Technical Officer at the MIB, further bolstering its motor market specialism.
‘The team has unrivalled experience of dealing with overseas and domestic road traffic claims against insurers, the MIB and under the Green Card scheme.’
‘The Weightmans team has excellent breadth and depth. Given the quality of the individuals, it is unsurprising that clients continue to choose Weightmans to represent them for complex cross-border claims.’
‘At partner level, the team has unrivalled experience of acting for foreign insurers: Nick Richards’ ability to communicate with his clients on the intricacies and challenges of English litigation is unsurpassed and David Holt’s technical knowledge of the law in this area is truly impressive. The same high performance is evident at associate level: Ambre Cross has rapidly established herself as one of the leading associates in this highly specialist area; her knowledge and expertise inspire confidence in clients.’
‘David Holt leads this team very well. He is exceptionally focused and driven, and leaves no stone unturned in pushing forward his clients’ interests.’
‘Ambre Cross is an associate who is definitely worthy of particular note. She manages a heavy caseload of complex cases with poise. She is incredibly straightforward and practical in advising clients, and uniquely able to guide foreign insurers through English procedure, which is an invaluable skill in this area.’
Dekra Claims Services
Van Ameyde Group