Covering the entire lifecycle of an outsourcing transaction, Holland & Knight advises clients on RFP, vendor selection, agreement negotiation and post-contract disputes issues. Advising a broad array of clients, the firm's agreement expertise includes ITOs, BPOs, ERPs and cloud computing transactions. It also advises clients on tech transactions, including SaaS, PaaS and IaaS deals. The practice head, James Paine, acts across a wide range of tech and outsourcing transactions, with experience in e-commerce arrangements, tech transition service agreements and stored value card transactions. Within the team, Sarah Parker advises on co-location, software licensing and managed network service agreements. Operating out of Dallas, Allie Parnell advises on security, digital transformation and clous services matters. Ross Berger is noted for his experience advising clients in the financial services, insurance, retail and healthcare sectors. Glynna Christian left the firm for an in-house position in October 2025. Unless specified, lawyers are based in Atlanta.
Legal 500 Editorial commentary
Accolades
Client satisfaction: Billing & efficiency
Client satisfaction: Sector knowledge
Testimonials
Collated independently by Legal 500 research team.
- Not many firms have deep expertise in outsourcing transactions. H&K is a standout.
- James Paine and Sarah Parker are the Dream Team. Their knowledge and acumen put them in a field of their own.
Lawyers
Leading partners
The strongest partners in their field, leading on market-leading deals and endorsed by peers and clients alike.
Practice head
James Paine
Other key lawyers
Allie Parnell; Sarah Parker; Ross Berger