Backhouse Jones

Testimonials

Collated independently by Legal 500 research team.

• Lauren Rigby has been my primary point of contact and has consistently provided an excellent level of service. One of Lauren's key strengths is understanding a client's query and ensuring it reaches the right specialist within the firm where necessary. Even when a matter falls outside her own area of expertise, she is always willing to assist and ensures that appropriate support is provided promptly. I have found Lauren to be approachable, responsive, and knowledgeable, with a strong understanding of the transport sector and the challenges faced by operators. She communicates clearly, is easy to work with, and is proactive in helping clients obtain the advice they need. More generally, the individuals I have dealt with at Backhouse Jones stand out due to their specialist industry knowledge and practical approach. Advice is tailored to the realities of transport operations and is delivered in a clear and commercially sensible manner.
• Backhouse Jones combines specialist transport sector knowledge with a practical and commercially focused approach. The team works collaboratively across a range of disciplines, enabling clients to access expertise covering operator licensing, compliance, employment matters, and wider legal issues affecting transport operators. One of the firm's key strengths is its deep understanding of the transport and logistics industry. Advice is always tailored to the operational realities of the sector and is presented in a clear and pragmatic manner, allowing businesses to make informed decisions while maintaining compliance. The team works well together, and clients benefit from access to a broad range of specialists rather than relying on a single point of contact. This collaborative approach is also evident in the regular webinars and industry updates provided by the firm, where representatives from different areas of the business contribute their expertise and provide practical guidance on current issues affecting operators. Compared with other firms, Backhouse Jones stands out for its specialist transport focus, accessibility, and commitment to sharing knowledge with clients through ongoing engagement, training, and industry insight.
• Amy Smith has been a standout individual in our dealings with Backhouse Jones. Her attention to detail, professionalism, sector knowledge, and commitment to client service are exceptional. Amy consistently demonstrates a deep understanding of both the legal and operational aspects of the transport sector, allowing her to provide advice that is not only legally robust but also commercially practical. She is highly responsive, approachable, and always willing to go the extra mile to support the business. What differentiates Amy is her ability to build strong working relationships while maintaining an outstanding level of technical expertise. She has been instrumental in supporting us through a number of complex matters and has consistently delivered confidence, reassurance, and clear guidance throughout. Her service and dedication have been genuinely impressive, and she is a credit to both Backhouse Jones and the wider transport practice.
• Mark Davies stands out for his knowledge in the transportation and logistics sector, along with his calm manner and approach. Nothing phases him, and overall he is a pleasure to work with.
• Mark Davies (Partner) leads a compact, experienced, and highly personable team of solicitors with specialist expertise in the transport sector. They can provide a full service for transport clients, including representation before traffic commissioners, inquests, and in criminal proceedings. Every case is well-resourced. Overall, they are a pleasure to work with.
• Johnaton and James Backhouse are the preeminent authorities on road transport legislation, along with team members Andrew Woolfall and Mark Davies, who, with the support of the wider team, have every base covered. The employment team delivers exceptional service regardless of the level of detail of any matter, being approachable and having the ability to pitch to an audience, again more than a commercial arrangement but one of partnership.
• The practice is clearly at the forefront of transport legislation and has been for decades. The smaller firm delivers agility and support that goes well beyond its size and structure, supporting clients not only in matters of litigation but also in commercial activities, a true business partner.
• The BHJ team is technically excellent and a leader in their sector. Their use of technology for business development and education sets them apart from their competitors.
• The individuals at Backhouse Jones are a real strength of the firm. They combine technical legal expertise with a clear passion for the transport sector, which comes through in the quality and relevance of their advice. What differentiates them from competitors is their ability to build strong, trusted relationships. They take the time to understand the client’s business, pressures, and priorities, which results in advice that is not only legally sound but also practical and implementable. They are also highly approachable and collaborative, making them easy to work with even in high-pressure or complex situations. Their communication style is clear and confident, giving clients reassurance and clarity when it matters most. Mark Davies is a consummate professional. He combines exceptional technical expertise with a genuine commitment to his clients, consistently going above and beyond to deliver the best possible outcomes. His advice is clear, commercially grounded, and inspires real confidence. Libby Pritchard is equally impressive — highly proactive, responsive, and results-driven. She approaches every matter with energy and determination, always focused on achieving the strongest outcome for her clients. Her ability to anticipate issues and stay one step ahead is a real asset. Heather Lunney stands out for her specialist employment expertise combined with a superb understanding of the transport sector. She is incredibly efficient, turning matters around quickly without compromising on quality. She is a trusted and dependable adviser — a true safe pair of hands in complex or time-sensitive situations.
• Jonathon Backhouse and Charlotte Fowler are engaging, knowledgeable, and approachable. Excellent all around.

Key clients

• Krispy Kreme
• Go South Coast
• Transport UK
• Road Haulage Association
• Viridor
• Specialist Passenger Solutions Ltd
• Blackpool Transport
• Day Aggregates
• Rotala plc
• MDS Distribution Limited
• Bidfood
• Tesco
• ForFarmers
• Stagecoach
• Malca-Armit
• Howdens

Work highlights

Lawyers

Leading partners

The strongest partners in their field, leading on market-leading deals and endorsed by peers and clients alike.

James Backhouse