Providing ‘thoughtful recommendations and suggestions to protect companies’ reputations’, Guerrero Olivos’ five-strong practice routinely designs compliance, commercialisation and product warranty strategies. It also advises on complaint answering protocols, e-commerce and advertising. Other key areas range from search order protocols, recall campaigns for defective products and product labelling and food processing, to sanitary regulations, mass consumer goods and services, and litigation and collective mediation procedures before SERNAC. The key practitioner in the consumer law department, Benjamín Ferrada also co-leads the firm’s litigation and arbitration practices. Flanking Ferrada at associate level, the workload of senior Sebastián Marambio covers the large-scale commercialisation of consumer goods and services, protocols, contracting, compliance and representing clients before SERNAC; while Rosario Díaz is experienced in consumer rights litigation and compliance.
Legal 500 Editorial commentary
Testimonials
Collated independently by Legal 500 research team.
‘The Guerrero Olivos team has intimate knowledge of clients’ operations, providing thoughtful recommendations and suggestions to protect companies’ reputations.’
They have extensive expertise in consumer matters and actively participate in relevant decisions and in defence proceedings against claims or lawsuits.’
‘The greatest qualities are their proximity and knowledge of clients’ business, as well as the clarity when providing recommendations and suggestions.’
Key clients
- Western Union
- Riot Games
- Kraft Heinz
- GoDaddy
- OLX
- CCL Label
- Bizagi
- Edenred
- Pandora
- UPL
- CBS Inmobiliaria
- ENACO
Work highlights
Assisted Empresas Carozzi with the negotiation of an agreement reached during a collective voluntary procedure initiated by SERNAC, in relation to Carozzi’s cat food products.
Acting for Western Union before the civil courts in consumer protection matters.
Advising Riot Games on a range of consumer protection matters.
Practice head
Benjamín Ferrada