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ARTICLE · 25 FEBRUARY 2020

Does Accidental Listening By Smart Speakers Raise Compliance Concerns?

That sixth sense you have that someone is listening – could it be your smart speaker? There's a chance the answer is yes, even...

United StatesPrivacy

That sixth sense you have that someone is listening – could it be your smart speaker? There's a chance the answer is yes, even when you don't ask it to. A new study from Northeastern University finds that smart speakers often accidentally activate and record conversations, although just how often (sometimes as often as 19 times a day) and for how long (sometimes recording for 43 seconds) depends on the device. Notably, the study also found that devices are not consistently recording conversations, and that the accidental listening and recording could be triggered by dialogue in television shows.

Setting aside whatever concerns you might have as an individual about the information being captured and recorded by your home's smart speaker (and to be clear, those concerns are important), the accidental capture of potentially sensitive information raises a set of compliance issues for smart speaker designers. For example, under the California Consumer Privacy Act (CCPA),

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