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ARTICLE · 01 OCTOBER 2019

NICE Files Patent Lawsuit Against Callminer Over Cloud-Based Speech Analytics, Call Monitoring, And Data Security Technology Solutions

Shook, Hardy & Bacon LLP
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In yet another example of cloud-related competitor patent litigation, NICE Ltd., an Israeli telecommunications company, along with both its U.S.

United StatesIntellectual Property
Jonathan Barnard
Jonathan Barnard

In yet another example of cloud-related competitor patent litigation, NICE Ltd., an Israeli telecommunications company, along with both its U.S. affiliate NICE Systems, Inc. and newly-acquired U.S. subsidiary Mattersight, recently filed a patent infringement complaint against speech analytics competitor CallMiner in the U.S. District Court for the District of Delaware. NICE has alleged infringement of twelve patents from its portfolio of more than 400 U.S. and foreign granted and pending patents against CallMiner's flagship solutions platform, Eureka and related software modules and services (e.g., Analyze, Coach, Alert, Redact, API, and Xchange). The asserted NICE patents cover a variety of technologies, including speech analytics, call monitoring, call center management, and data security.

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