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ARTICLE · 28 MAY 2015

Who You Gonna Call? FINRA!

Fox Rothschild LLP
Fox Rothschild LLP
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As the FINRA Securities Helpline for Seniors is clearly being utilized by seniors, firms and brokers may want to consider educating their older customer base and developing more senior-friendly customer service materials...

United StatesFinance and Banking
Christopher Varano
Christopher Varano
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Last month, FINRA launched a toll-free FINRA Securities Helpline for Seniors at 844-57-HELPS (844-574-3577) to provide older investors with assistance from FINRA staff related to concerns they have with their brokerage accounts and investments, such as:

  • understanding how to review your investment portfolio or account statements;
  • concerns about the handling of a brokerage account; and
  • investor tools and resources from FINRA, including BrokerCheck®

Since then, hundreds of calls from all over the world have come pouring in, according to Matthias Rieker of the Wall Street Journal.  While many seniors have called FINRA for more information about various investment products, some seniors have already used the hotline to report broker misconduct.

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