On June 25, 2015, the CFPB published its enhanced consumer
complaint database, which includes over 7,700 consumer narratives.
These narratives consist of consumer accounts of the problems that
the consumers have faced with financial companies concerning
mortgages, bank accounts, credit cards, and debt collection, among
others. The Bureau's enhanced complaint database is the result
of a policy statement finalized in March 2015 that
enables consumers to voluntarily include narrative descriptions
when they submit complaints to the Bureau.
The CFPB states that the consumer narratives "provide
context to complaints, are easily searchable, and help spotlight
specific trends." The narratives are accessible to the public,
and can be searched by company, product, and feature brand name, as
well as specific practices.
