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ARTICLE · 24 AUGUST 2020

How To Handle Collections Reasonably And Compassionately

According to the Kaiser and New York Times survey, almost 25% of U.S. patients have trouble paying a medical bill.

United StatesCoronavirus (COVID-19)

According to the Kaiser and New York Times survey, almost 25% of U.S. patients have trouble paying a medical bill. The same survey states that 32% of adults between the ages of 18 and 64 have postponed getting needed care due to the cost and 40% said they have relied on home remedies and over-the-counter drugs. This is the result of many patients finding themselves with high deductible insurance plans leaving them responsible for a larger percentage of the cost of care. In addition, the copay associated with the plans can be higher than the patient can afford.

The financial stress of patients has only been exacerbated by the COVID-19 pandemic, with 22 million people reporting being unemployed in the first four weeks after a national emergency was declared.

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