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ARTICLE · 21 MARCH 2023

How Many Consumer Complaints Does It Take To Interest A Regulator?

Frankfurt Kurnit Klein & Selz PC
Frankfurt Kurnit Klein & Selz PC
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Frankfurt Kurnit Klein & Selz PC

Frankfurt Kurnit Klein & Selz PC

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Dorm2Dorm is a moving and storage company that targets college students. The company offers a service where it will pick up a student's microwave, coffee maker...

United StatesConsumer Protection

Dorm2Dorm is a moving and storage company that targets college students. The company offers a service where it will pick up a student's microwave, coffee maker, and other belongings at the end of the semester, store them over a break, and then return them when the student starts school again.

The company offers two levels of service. When a student selects "economy" service, the student gets a three hour delivery window. And when a student pays extra for "elite" service, the student gets a ninety minute delivery window, along with some other benefits. The pricing comes with a "25% off instant rebate."

The New York City Department of Consumer and Worker Protection recently announced that it sued Dorm2Dorm, alleging that the company "preys on college students and their parents/guardians, regularly failing to provide the services that consumers paid for and that Dorm2Dorm advertised, including consistently late pickups and deliveries, misplacing possessions,

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www.fkks.com

This post first appeared in Frankfurt Kurnit's Focus on the Data blog (www.focusonthedata.com). It provides general coverage of its subject area. We provide it with the understanding that Frankfurt Kurnit Klein & Selz is not engaged herein in rendering legal advice, and shall not be liable for any damages resulting from any error, inaccuracy, or omission. Our attorneys practice law only in jurisdictions in which they are properly authorized to do so. We do not seek to represent clients in other jurisdictions.

Originally published by the New York Legal Ethics Reporter

www.fkks.com

This alert provides general coverage of its subject area. We provide it with the understanding that Frankfurt Kurnit Klein & Selz is not engaged herein in rendering legal advice, and shall not be liable for any damages resulting from any error, inaccuracy, or omission. Our attorneys practice law only in jurisdictions in which they are properly authorized to do so. We do not seek to represent clients in other jurisdictions.

www.fkks.com

This alert provides general coverage of its subject area. We provide it with the understanding that Frankfurt Kurnit Klein & Selz is not engaged herein in rendering legal advice, and shall not be liable for any damages resulting from any error, inaccuracy, or omission. Our attorneys practice law only in jurisdictions in which they are properly authorized to do so. We do not seek to represent clients in other jurisdictions.

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