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ARTICLE · 08 JUNE 2022

California Regulator Seeks Comment On Reworking Consumer Complaint Rules

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On May 20, the California DFPI released a Notice of Proposed Rulemaking seeking comment on implementing new rules to the California Consumer Financial Protection Law.

United StatesConsumer Protection
Moorari K. Shah
Moorari K. Shah
A.J. Dhaliwal
A.J. Dhaliwal
Gabriel Khoury
Gabriel Khoury
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On May 20, the California DFPI released a Notice of Proposed Rulemaking seeking comment on implementing new rules to the California Consumer Financial Protection Law (CCFPL).

Previously, the CCFPL expanded the DFPI's oversight authority to cover business activity it could not previously regulate including, but not limited to, debt collection, debt settlement, credit repair, check cashing, rent-to-own contracts, retail sales financing, consumer credit reporting, and lead generation. This new rule would allow the DFPI to establish reasonable procedures for covered persons to provide a timely response to consumers regarding complaints and inquiries aiming to protect consumers by ensuring covered persons have written policies and procedures in place regarding the handling of complaints and inquiries.

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