Gartner's Digital Communications Governance Market Guide: What You Need To Know

Gartner introduced a new market category earlier this year, Digital Communications Governance (see our earlier blog here). Recently in November, they published the first Market Guide, outlining what constitutes a DCG vendor and offering some guidance.

Some interesting prognostications were made including that "By 2027, 65% of enterprise customers will combine supervision of text- and audio/video-based content to monitor communication governance, up from less than 15% in 2023."

In our view, this is strong recognition that the market shift from email to digital communications is more than just an expansion of traditional 'e-comms,' such as from email to chat, for example. It is much more expansive, encompassing everything that can be typed, shared, spoken and visualized in the digital workplace, with compliance and governance implications.