Your sales team closes a custom order for a new customer. Then,
the production crew works diligently to meet the order's
two-week deadline. The final product meets the customer's specs
and ships on time. But what is missing?
Everyone was so preoccupied with completing the sale that no one
bothered to check the customer's credit or collect a down
payment. What's more, a billing clerk had to chase down the
sales rep and plant manager to get all the necessary information to
accurately complete the invoice which was not mailed until a month
after delivery. Now, everyone's attention has returned to
making the next sale or batch of product, leaving no one to follow
up on payment.
If this sounds familiar, you are not alone. Scenarios like this
play out in factories from coast to coast, resulting in expensive
costs in the long run.
